
Castle Hayne Cleanup and Restoration
Commercial and Residential Damage Cleanup and Repair
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What our Castle Hayne customers are saying
As we’re closing out the New Year, I wanted to take a second and thank you for building an organization that is dedicated to quality and takes the delivery of customer service to a level unfathomable. I’m approaching the one year mark of working with SERVPRO of New Hanover– I had a disaster fall into my lap and I had never dealt with something on that scale before. I had no idea who to call or how one comes back from a meltdown like that. Your team, who clearly works very hard, made the project look effortless. When the Hurricane came through, I felt more empowered over a disaster because I knew I could call on a company that specializes in such work. When I was making my way back from evacuating, all the roads in and out of Wilmington were a gamble – roads were washing out and flooding so fast that the Google maps couldn’t keep up. We made it home that day because we followed a SERVPRO tractor-trailer into town – I can’t imagine a better way of being reminded who you can rely on when all hell breaks loose. I would like to let you know, as the owner, how much I appreciate your crew. Wes’ diligent presence in my office is how I knew who to call; I know that when I call Wes, things progress in the best possible way. Jaclyn, Susan, and Christina are delights to speak with on the phone. Tommy Snead, as a project manager, has a work ethic that I admire – if he ever teaches a class on how to manage anything, I will be the first to enroll. I wish I would have kept track of the names of the individual technicians who worked on my projects, they are consistently friendly and knowledgeable. Mr. Davis, all of those folks are an asset to your business. I hope you all have a Happy New Year, I hope that New Year brings more success than you all are prepared for. Thank you, with the most sincerity that I can muster. I keep Wes’ card handy and when disaster shows up, I know who to call first.
We had a mold issue inside our attic and called SERVPRO to see their solution. We did a comparison to another local service company and hands down, SERVPRO gave us the very best cost breakdown, with results of the problems we were facing. When the work was done, and they did a very professional job, they did a thorough inspection of work and gave their guarantee of completion. Outstanding work, and competent and thorough crew staffing. I highly recommend them.
Hilary and crew did some work for us in our home last week. Fantastic job done. Highly recommended! Thank you!
Cannot begin to say enough great things!!!
Keep up the good work. Everyone was very pleasant and helpful. They kept me well informed on what needed to be done. Thank you.
All work was great! And customer service was great as well!
The SERVPRO team at the house were knowledgeable and professional when I stopped by (empty house I am moving in.) Your tech gave me info about the filters. Thanks.
DeAnna was very helpful, friendly and professional.
Tommy Sneed did a great job with this claim. He was helpful and professional with everything. He is a great asset to you team!