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Our History

What began as a small painting business more than 50 years ago has grown into a leader in the cleaning and restoration industry with more than 2210 locations.

Our Story

Family-Owned

In 1967, SERVPRO® began as a painting business owned by Ted and Doris Isaacson in Sacramento, California. Within a short time, they leveraged their background in cleaning and restoration to grow their company by offering franchises in the cleanup and restoration industry. They sold their first franchise in 1969, and SERVPRO grew steadily. Ten years later, they were able to acquire the Bristol-Myers Domesticare division and its 175 franchises. By 1988, the Isaacsons had built SERVPRO into a thriving company with 647 locations. They decided it was time for further expansion and relocated the company from Sacramento to the Metro Nashville area. This strategic move put SERVPRO in a more centrally located area within 600 miles of 50 percent of the U.S. population. It wasn’t long before SERVPRO proved itself to be a major asset to its new community, and it was named the “Small Business of the Year” by the Nashville Business Journal in 1991.

Solid Future

SERVPRO continued to grow into the new century, and in 2005 moved to a 140,000-square-foot, state-of-the-art facility in Gallatin, Tennessee, to provide more room for expansion. Today, SERVPRO has more than 2210 locations in the United States and Canada and has become the #1 choice in cleanup and restoration. SERVPRO offers a solid business model to entrepreneurs looking for a recession-proof opportunity. In March 2019, the investment firm Blackstone acquired a majority stake in SERVPRO. The Isaacson family will continue to be significant shareholders into the future. According to Rick Isaacson, former Chief Executive Officer of Servpro Industries, LLC, “SERVPRO was founded over 50 years ago with the vision of becoming the premier cleaning and restoration company, and we believe this partnership with Blackstone is a vital next step toward this goal.” Rick Isaacson announced his retirement in 2023. In October of 2023, Brett Ponton was appointed CEO bringing his nearly three decades of experience delivering profitable growth.

Highlights In SERVPRO History

  • 1967
  • 1969
  • 1979
  • 1980
  • 1988
  • 1992
  • 2000
  • 2009
  • 2017
  • 2018
  • 2019
  • 2019
  • 2020
  • 2023
  • 2023
  • 2023

2023

Brett Ponton named CEO of Servpro Industries, LLC.

1967

Ted and Doris Isaacson start SERVPRO as a small painting contractor business in Sacramento, California. Using their background in cleanup and restoration, they decide to become a franchisor for specialists in this industry.

1969

SERVPRO launched into franchising cleaning businesses.

1979

Acquisition of the Bristol-Myers Domesticare division and its 175 franchises.

1980

SERVPRO received its first ranking in Entrepreneur Magazine’s Franchise 500.

1988

With 647 locations, the Isaacsons relocate the SERVPRO headquarters to Gallatin, Tennessee. The move puts the company within 600 miles of 50 percent of the U.S. population, boosting its options for nationwide expansion.

1992

SERVPRO National Training Center was developed specifically to teach restoration and mitigation skills to insurance industry employees and SERVPRO franchise owners.

2000

SERVPRO hits a milestone in its growth when it sells its 1,000th franchise.

2009

SERVPRO reaches its billion-dollar goal!

2017

SERVPRO celebrates its 50th Anniversary!

2018

Sue Steen and Randy Isaacson retire from Servpro Industries, LLC. while reinvesting and maintaining involvement in SERVPRO®; continuing the Isaacson legacy.

2019

Blackstone acquires a majority stake in SERVPRO as part of Blackstone’s Core Private Equity strategy, which is designed to hold investments for much longer periods of time than traditional private equity. The Isaacson family will re-invest alongside Blackstone and continue to be significant shareholders in the business going forward.

2019

Rick Isaacson named CEO of Servpro Industries, LLC

2020

SERVPRO locations are on the frontlines as the COVID-19 pandemic spreads to North America. SERVPRO was also called on to provide services when the first cases of COVID-19 broke out in a senior facility in Washington state. Since then, the federal government, Fortune 500 corporations, and hundreds of small businesses called on SERVPRO’s expertise in deep cleaning and decontamination to help keep their patrons safe.

2023

Rick Isaacson retires from Servpro Industries, LLC while maintaining involvement in SERVPRO.

2023

Rick Forster retires from Servpro Industries, LLC after 40+ years with the company.

2023

Brett Ponton named CEO of Servpro Industries, LLC.

1967

Ted and Doris Isaacson start SERVPRO as a small painting contractor business in Sacramento, California. Using their background in cleanup and restoration, they decide to become a franchisor for specialists in this industry.

Awards

As a leader in cleanup and restoration it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. View our list of awards below for a sampling of SERVPRO’s awarded achievements.
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2021 - Entrepreneur

#1 franchise in the category and top 10 franchise overall, #1 in the restoration services category since 2003
#1 franchise in the category and top 10 franchise overall, #1 in the restoration services category since 2003
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2015 - Women's Choice Award

America’s Most Recommended for Home in the category of Home Restoration Service
America’s Most Recommended for Home in the category of Home Restoration Service
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2012 - Forbes Magazine

Ranked #5 “Top 20 Franchises For The Buck”
Ranked #5 “Top 20 Franchises For The Buck”
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2010 - Dun and Bradstreet

Ranked #9 Franchise Opportunity overall
Ranked #9 Franchise Opportunity overall
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2008 - The Wall Street Journal

Top 25 Highest-Performing Franchises, Top 25 Franchise Brands for Financial Strength and Success, Named a Top Performing Franchise
Top 25 Highest-Performing Franchises, Top 25 Franchise Brands for Financial Strength and Success, Named a Top Performing Franchise
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2008 - American Society for Training and Development (ASTD)

Golden Torch Award for Innovation in Practice (Franchise Training)
Golden Torch Award for Innovation in Practice (Franchise Training)
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    ©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
    ©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

    Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

    *#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.