Fire Damage Restoration Services

24/7 Emergency Fire Service

The #1 Choice in Cleanup and Restoration*
Residential and Commercial Fire Cleanup
Highly-Trained Fire Restoration Technicians
Easier Insurance Claim Process
Faster to any size disaster™

Here to Help^® 24/7

SERVPRO of New Hanover

Our Google Reviews

(910) 762-8180

4.9

(282 reviews)

Leave us a review

(910) 762-8180

Service Areas

Your Local Fire Restoration Company

Fire, as the famous saying goes, is a bad master. The recovery process that follows an incident can have different short-term and long-term implications depending on the restoration steps taken. SERVPRO of New Hanover offers you the necessary assistance during cleanup and restoration of your property to its preloss state. Our crews help inspect the level of damage and create a list of salvageable and non-salvageable items on a CCIS, Contents Claim Inventory Service report, required by insurance adjusters.

We understand the need for quick reaction in the aftermath of a blaze. Our IICRC certified technicians help save time by removing and disposing the charred residues from a fire before they cause additional damages such as staining or corrosion of surfaces. We also stand by our pledge to return our client’s call within an hour.

We aim to address all issues after a fire, which is why we invest in the latest technologies like hydroxyl generators and HEPA filtered air scrubbers with activated charcoal to deal with foul odors. We also use soda blasters, which remove smoke damage on materials such as ceramic, stone, glass, brick and wood without causing further damage. As FSRT certified restorers, our crews are continually trained on how to combine technical procedures with practical approaches when managing fire damage.

Quick Links:

Water Extraction and Cleanup Smoke Odor Removal Service Construction Services Commercial Services

Residential_kitchen_fire_damage_-_SMALL_VERSION_-_shutterstock_707832229.jpg

Residential Fire Damage Restoration

When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.

Board-up and roof tarping service
Assessment of fire and smoke damage
Water removal and drying (if present)
Removal of soot and smoke odor
Clean all restorable items

Commercial_Fire_Damage_-_SMALL_VERSION_-_shutterstock_3629765_(1).jpg

Commercial Fire Damage Cleanup and Restoration

When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.

Water removal from firefighting efforts
Smoke damage and soot removal
Commercial cleaning including carpet, upholstery, and window treatments
Commercial large loss services

Learn About Commercial Services

Soot and Odor Inspections

A comprehensive fire inspection allows our team to identify any soot damage in your home or business—and the source of any lingering odors related to the fire.

Board-Up_Image_-_SMALL_VERSION_-_shutterstock_2185934239.jpg

Board-Up and Roof Tarping Services

If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.

Our quality roof tarp service helps protects your property from further damage
Our board-up services help to secure your property from weather, animals, and illegal entry

Learn More

interior of a home badly damaged after a fire.

Odor Removal

When your home is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.

Mold smell removal
Fire smoke odor removal
Cigarette and cigar smoke removal
Pet odors and more

Learn More

Packout and Contents Restoration

A fire doesn’t just damage your property—it can impact the things that matter most to you. From furniture and appliances to family keepsakes and important business records, SERVPRO of New Hanover is here to help protect and restore your belongings.

We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Once your contents are ready, we return them to you so you can start getting life back to normal.

Learn More

What our
customers are saying

Servpro's contractors were prompt, professional, and great to work with!

Randy Joyce

ServPro did a great job with the work they performed. Wes Haynes was very upfront about everything and coordinated with the A/C company to get everything done properly. Zach Ernest and Kevin Smith got our duct cleaning done in a timely manner. Thank you to Kelly Lake for answering all the questions about the job and giving peace of mind. Thank You ServPro!

Luke Lyden

Ricky Roberts was a HUGE help with our mold issue. Identified the problem, talked us through it and gave us a few different options to fix. Highly recommend ServPro and Ricky. Will be using them again

Will Odom

I cannot say enough good things about Wesley and the team at SERVPRO! We had an issue where food was accidentally burned in our oven, and the smoke smell ended up traveling through our HVAC system and into seemingly every corner of our house, including our closets and our kids’ bedrooms. After nearly a week of cleaning, washing, airing everything out, and trying everything we could think of, the smell was still lingering. I reached out to Wesley, and he was at our house that SAME DAY with air scrubbers and a plan. He walked us through what was happening, gave us great advice on what we could do ourselves, and genuinely went above and beyond to help us get our home back to normal. Within 48 hours, the difference was incredible. After everything we had tried all week, it was such a relief to finally walk into our house and notice a significant improvement. I am incredibly grateful for Wesley’s quick response, knowledge, professionalism, and kindness. When something happens in your home, having someone respond quickly and actually know how to help makes all the difference. If you ever need restoration or cleanup services, I would hands-down recommend Wesley and SERVPRO. They will absolutely be my first call from now on!

Elise Eisel

Wes conducted a thorough inspection of our mold issue and provided an honest and clear solution.

Lindsay Fletcher Smith

I’ve gotten to work with Wes and the SERVPro team several times now on commercial projects. The professionalism and the efficiency they display when working to get a client back into their building is truly impressive!

Devin Skipper

Ricky was prompt, knowledgeable, and thorough on his investigation of my concern. Would recommend, and will use for any future issues!

Kate

I’ve had some recurring mold and had concerns about it, so I reached out to ServPro. They sent Wes out the same day and he did a thorough inspection of the site as well as in the attic above the vent. His detailed explanation gave me guidance on how to remedy and prevent the issue going forward. He was beyond helpful!

Elizabeth Forte

SERVPRO of New Hanover was with us from start to finish. Their knowledge and professionalism were exceptional and we are extremely happy with the results on our restored home. Highly recommend this business. Eric Heid and Kelly Lake are outstanding professionals with a ton of expertise. They will take care of you and your home.

Kris Bradsher

About Us

At SERVPRO of New Hanover, we understand the disruptions, worry, and questions that follows a fire or water damage incident. Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing. Our goal is to care for customers and their properties, while providing the necessary resources, superior customer service, and a network of professionals to fix the damage "Like it never even happened."

Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in New Hanover both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses in New Hanover. We also work with The American Red Cross, Nourish NC and Wilmington Chamber foundation among others.

Full Service
At SERVPRO of New Hanover, we understand emergencies require immediate action that is why we pledge to return the customers call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.

Why SERVPRO?
We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold and other related damages providing a one-stop shop for our clients when emergencies come calling.

Davis M. Thompson

Owner of SERVPRO of New Hanover

Residential Services

Commercial Damage Restoration Services

About

Fire Damage Restoration Services

24/7 Emergency Fire Service

Service Areas

Your Local Fire Restoration Company

Quick Links:

Residential Fire Damage Restoration

Commercial Fire Damage Cleanup and Restoration

Soot and Odor Inspections

Board-Up and Roof Tarping Services

Odor Removal

Packout and Contents Restoration

What our
customers are saying

About Us

Fire Damage Restoration Services

24/7 Emergency Fire Service

Service Areas

Your Local Fire Restoration Company

Quick Links:

Residential Fire Damage Restoration

Commercial Fire Damage Cleanup and Restoration

Soot and Odor Inspections

Board-Up and Roof Tarping Services

Odor Removal

Packout and Contents Restoration

What ourcustomers are saying

About Us

What our
customers are saying