Woman cleaning wall with rag

SERV1444 Three Year usage. Limited to Internal use at corporate on digital, social and website, with three yea print usage beginning 10/1/2021

General Cleaning and Janitorial Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential & Commercial Cleaning and Janitorial Services
  • Highly-Trained Technicians and Advanced Technologies
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of New Hanover
Our Google Reviews
(910) 762-8180
4.9
(282 reviews)

Service Areas

Professional Cleaning Company

Cleaning is a highly personalized service because the stains and soiling on carpets and upholstery are as unique as the individuals who cause them. At SERVPRO of New Hanover, we understand this, which is why we try to adapt to every situation. CCT carpet cleaning technician certification means that our cleaning crews understand the best techniques to deal with the different kinds of soiling that provide a result “Like it never even happened.”

Most cleaning jobs handled by our SERVPRO crews require a multipronged approach to guarantee a good outcome. Vacuuming helps eliminate loose soils before professional cleaning solutions can be applied to dissolve or precipitate embedded soils from fabrics. Agitation or other mechanical action applied in moderation to avoid damaging the item help deal with stubborn stains.

At SERVPRO of New Hanover, we understand that bad odor can ruin the cleanest job. Our certified OCT, Odor control Technicians employ different techniques to deal with foul odors. We have invested in thermal and ULV foggers that help deliver deodorizing solutions effectively. We also have Ozone machines that help neutralize odor particles.

Our goal is to leave your property when it looks clean and feels clean.

Your Local Cleaning Company

When you need a deeper cleaning that calls for a professional cleaning service. the cleaning professionals at SERVPRO of New Hanover have the technology and equipment to handle any size job.

  • General Cleaning
  • Seasonal and Spring Cleaning
  • Professional Cleaning Your Home for Sale
  • Construction and Post-Renovation Cleaning

Your Residential Home Cleaning Services

Let our professional team provide a heavy-duty cleaning service to your home.

  • Upholstery and carpet cleaning
  • Floors, walls, and ceilings
  • Drapes, blinds and window treatments
Office Space with Floor-to-Ceiling Drapes
Office Space with Floor-to-Ceiling Drapes

Commercial Janitorial Services

Our cleaning professionals are here to assist with any type or size of commercial cleaning service your business property may require. From desks to large windows, drapes to office supplies, our cleaning professionals are ready to clean.

  • Emergency commercial cleaning service
  • Carpets, furniture, upholstery, office spaces
  • Ceilings, floors, and walls
  • Drapes, blinds, and window treatments
carpet cleaners doing upholstery cleaning and carpet cleaning
carpet cleaners doing upholstery cleaning and carpet cleaning

Professional Carpet Cleaning and Upholstery Cleaning

When you need a professional cleaning service, our team of qualified professionals is always available.

  • General and seasonal cleaning
  • Pet accidents and stains
  • Drink spills and everyday damages
Removing smoke damage from ceiling with mop
Removing smoke damage from ceiling with mop

Professional Ceiling, Floor and Wall Cleaning

When you need a deeper clean than you can do yourself, our team can handle the dirty work.

  • General home and business cleaning services
  • Cleaning ceilings and walls after a remodeling project
  • Removing dust, germs and allergens
  • Cleaning your property to prepare for sale
Living room with floor-to-ceiling curtained window
Living room with floor-to-ceiling curtained window

Professional Drape, Blind and Window Treatment Cleaning Service

When your window treatments need a good cleaning, our team of experienced professionals will deep clean to remove dust and dirt to help make it, "Like it never even happened.”

  • Drape and curtain cleaning
  • Blinds and window treatments
  • Post construction cleaning

What our
customers are saying

Ricky Roberts was a HUGE help with our mold issue. Identified the problem, talked us through it and gave us a few different options to fix. Highly recommend ServPro and Ricky. Will be using them again

Will Odom

I cannot say enough good things about Wesley and the team at SERVPRO! We had an issue where food was accidentally burned in our oven, and the smoke smell ended up traveling through our HVAC system and into seemingly every corner of our house, including our closets and our kids’ bedrooms. After nearly a week of cleaning, washing, airing everything out, and trying everything we could think of, the smell was still lingering. I reached out to Wesley, and he was at our house that SAME DAY with air scrubbers and a plan. He walked us through what was happening, gave us great advice on what we could do ourselves, and genuinely went above and beyond to help us get our home back to normal. Within 48 hours, the difference was incredible. After everything we had tried all week, it was such a relief to finally walk into our house and notice a significant improvement. I am incredibly grateful for Wesley’s quick response, knowledge, professionalism, and kindness. When something happens in your home, having someone respond quickly and actually know how to help makes all the difference. If you ever need restoration or cleanup services, I would hands-down recommend Wesley and SERVPRO. They will absolutely be my first call from now on!

Elise Eisel

Wes conducted a thorough inspection of our mold issue and provided an honest and clear solution.

Lindsay Fletcher Smith

I’ve gotten to work with Wes and the SERVPro team several times now on commercial projects. The professionalism and the efficiency they display when working to get a client back into their building is truly impressive!

Devin Skipper

Ricky was prompt, knowledgeable, and thorough on his investigation of my concern. Would recommend, and will use for any future issues!

Kate

I’ve had some recurring mold and had concerns about it, so I reached out to ServPro. They sent Wes out the same day and he did a thorough inspection of the site as well as in the attic above the vent. His detailed explanation gave me guidance on how to remedy and prevent the issue going forward. He was beyond helpful!

Elizabeth Forte

SERVPRO of New Hanover was with us from start to finish. Their knowledge and professionalism were exceptional and we are extremely happy with the results on our restored home. Highly recommend this business. Eric Heid and Kelly Lake are outstanding professionals with a ton of expertise. They will take care of you and your home.

Kris Bradsher

My experience was excellent with ServPro from Wilmington North Carolina in New Hanover County. Mr. Dominic Donato showed up immediately and estimated damages with pics and video, the whole process was amazing and I loved the professional approach and the support! The pipe busted and caused water in 3 living spaces and crawlspace and walls! Scary experience but all questions were answered! I was able to contact Amy at ServPro and she acted by contacting my insurance company to continue the process! The insurance was able to get all the information from Mr. Donato and Amy that was needed to proceed with my claim without delay! This ServPro Company is on the ball! I recommend ServPro.

Yvonne

Josh and his crew did a great job.

Cindy Carroll

About Us

At SERVPRO of New Hanover, we understand the disruptions, worry, and questions that follows a fire or water damage incident. Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing.  Our goal is to care for customers and their properties, while providing the necessary resources, superior customer service, and a network of professionals to fix the damage "Like it never even happened."

Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in New Hanover both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses in New Hanover. We also work with The American Red Cross, Nourish NC and Wilmington Chamber foundation among others.

Full Service
At SERVPRO of New Hanover, we understand emergencies require immediate action that is why we pledge to return the customers call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.

Why SERVPRO?
We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold and other related damages providing a one-stop shop for our clients when emergencies come calling.

Davis M. Thompson
Davis M. Thompson
Owner of SERVPRO of New Hanover

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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