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National Call Center


801 Industrial Blvd Gallatin, TN 37066

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Insurance Professionals

As an agent or adjuster, you have a responsibility to provide excellent service to your customers. We share that same commitment.


Our Results Give You a Competitive Advantage

For more than 50 years, SERVPRO® has built a solid reputation as a leader in fire and water cleanup and restoration. We’re committed to your customers by acting with urgency to restore their property and their lives while adhering to IICRC standards, resulting in lower claims costs, a low loss ratio, and satisfied customers for improved policyholder retention.


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Customer Satisfaction is Our Goal

What makes your local SERVPRO professionals different? 

Emergency Response to Claims

Restoring your customer’s property is our first priority, and they’ll have peace of mind knowing we’re there quickly and work hard to limit the damage.

Pretesting Reduces Claims Expense

Our claims professionals take a “restore vs. replace” approach because it’s usually less expensive to restore property than to replace it.

With more than 1,900 locations, across the United States and Canada, we are quick to respond with 24/7 emergency service.
Claims Inventory Service

We’ll provide your customers with an itemized loss inventory and pictures of important items.

Superior, Time-Tested Training

We train local SERVPRO professionals in IICRC standards in fire and water cleanup and restoration. Ongoing training is also available at our state-of-the-art IICRC-Approved Training Facility for them, as well as our insurance clients.

Vendor Qualification Compliance and Professionalism

You can be sure we use qualified vendors to service your customer in the completion of their claim.

Limited Warranty
We promise a two-year labor and one-year materials warranty. If we fail to meet commercially reasonable expectations, we will provide re-service at no additional costs for up to two years.*
Serving Adjusters and Their Clients

Our local professionals get back to you quickly and work with vendors so you don’t have to, saving you time to focus on priority files.


National Accounts

SERVPRO HQ has a team of dynamic marketing professionals who focus on national account relationships, keeping communication flowing between local SERVPRO professionals and insurance companies. 

The goal of this National Accounts Division is to maximize the satisfaction of both the insurance companies and the insured through the development and management of business-to-business relationships within the insurance industry.

SERVPRO also has specialized training and promotes adherence to IICRC Standards, so you can expect professional cleaning and restoration services across the United States and Canada.


Our National Accounts Guidelines help ensure standards are met, including:

  • Quality assurance through internal audits.
  • Background checks are required for SERVPRO location employees, including temporary employees.
  • Transparent step-by-step communication between local SERVPRO professionals and insurance agent or adjuster.
  • Completed job files for proof of work.

The National Accounts Managers are ready to guide insurance professionals through the process and be the single point of contact with any questions they may have about SERVPRO. You can reach the National Accounts Division at (615) 451-0200 ext. 2095.

Performance Guidelines

SERVPRO has earned its reputation as a leading provider in the cleanup and restoration industry. In keeping with our commitment to excellent service, we’ve developed the most extensive performance guidelines in the industry. These guidelines will give you confidence that you’ll receive excellent service when you call 1-800-SERVPRO.



When you originate your contact, your referral gets tracked and reported at each step of the work pr...
When you originate your contact, your referral gets tracked and reported at each step of the work process. From the First Notice of Loss to the Claims Information Center, the documentation is complete.

National Account Participation Agreement

Local SERVPRO professionals must agree to 21 different requirements to receive insurance client refe...
Local SERVPRO professionals must agree to 21 different requirements to receive insurance client referrals from 1-800-SERVPRO. These requirements include background checks on employees, which must be maintained continually to help ensure clients get the best possible service providers performing work.

IICRC Validation

When you use SERVPRO as your vendor of choice, you’ll know that the proper equipment and drying vali...
When you use SERVPRO as your vendor of choice, you’ll know that the proper equipment and drying validation are part of every job file.

Validation Through Reporting

SERVPRO will provide metrics to reflect the highest levels of customer satisfaction and performance.
SERVPRO will provide metrics to reflect the highest levels of customer satisfaction and performance.
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    Franchise Training

    SERVPRO has been redefining the mitigation and restoration industries for more than 50 years. To help ensure our commitment to excellence at all SERVPRO locations, we have ongoing training at both the regional and national levels. We opened our National Training Center in 1992 to teach restoration, reconstruction, and mitigation skills to SERVPRO professionals and insurance industry employees.

    Being the Best for Our Customers

    Employee Certification Training ‒ A self-paced program designed for local SERVPRO professionals covering crew training, fire and water restoration, and carpet and upholstery cleaning. Certification is awarded after successful completion of course materials and an examination.

    New Franchise Training ‒ A 15-day in-house, hands-on training program at our training facility. This is designed primarily for new SERVPRO location owners but is also a valuable course for SERVPRO location employees.

    Continuing Education ‒ Both credit and noncredit courses are offered for insurance agents, insurance adjusters, real estate professionals and local SERVPRO professionals. Courses are designed to improve knowledge of emergency mitigation.

    Training to Reinforce E-Learning ‒ A web-based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

    IICRC Training Program ‒ Servpro Industries, LLC is an approved IICRC Training School that offers year-round classes in multiple industry-related topics, including fire and water restoration and Applied Structural Drying (in our purpose-built ASD facility).

    Continuing Education Courses

    CE Courses are available nearly every month at locations throughout the United States. To review the course offerings, please choose your region below:

    Recommended For You

    Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

    *#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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