Water Damage Restoration

When you have water damage to your home, SERVPRO^® will respond quickly to prevent further damage and begin the water repair and restoration process.

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Water Damage at Home? We Can Help

A storm, flood, or plumbing problem can leave your home with extensive water damage. Immediate action is necessary to mitigate the damage. SERVPRO’s professionals specialize in repairing and restoring following residential water damage.

Our customer-focused professionals will assess the residential water damage to your property. Then, we’ll help you understand the severity of the damage so you’re able to make the best decisions for the restoration of your home. Our top-notch people use the most advanced equipment to detect hidden moisture and extract standing water.

We have more than 50 years of experience in repair and restoration so you can trust us to help you develop a water damage restoration plan to help ensure your home is clean, dry, and restored to its pre-damaged condition.

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Water Tips - Until Help Arrives Water Restoration Process 24-Hour Emergency Service

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Close up of water leaking from broken pipe

Water Damage & Restoration for Businesses

If you’re a business owner, any kind of water damage to your facility needs to be remedied quickly with the least amount of downtime to your daily business functions. A call to SERVPRO will help you get water damage repaired and restored in order to minimize downtime and prevent loss of revenue.

Whatever size the water damage is to your business, we have the experience and equipment to deal with it. Our professionals will work closely with you and the other occupants of your building during the restoration process to have as little disruption as possible to your daily business activities.

Commercial Water Services

Why Choose SERVPRO for Water Damage?

Highly Trained Restoration Specialists

Our professionals specialize in residential water damage restoration, with training focused on restoring salvageable items, accelerating drying time while documenting the entire restoration process.

Customer Care

We have more than 50 years of experience in the cleanup and restoration industry. Our professionals care about you and your property and want to help you get back to normal after you have water damage to your home.

#1 in the Cleanup and Restoration Industry

We’ve earned the reputation as a trusted leader in the restoration industry and specialize in fire and water damage, specialty cleaning, mould, and so much more.

Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

Couple catching leaking water into buckets

Home Water Damage: What to Do First

After any home emergency, the safety of your family is most important. In the case of water damage, the actions below are some things you can do while waiting for assistance. However, it’s best to do only those things you know you can do safely. Once we arrive, we’ll help you assess the situation further and take action to prevent additional damage to your property

Shut off the water source if possible or contact a qualified party to stop the water source.

Turn off circuit breakers for wet areas of the home when access to the power distribution panel is s...

Turn off circuit breakers for wet areas of the home when access to the power distribution panel is safe from electrical shock.

Remove as much excess water as possible by mopping and blotting.

Remove and prop up wet upholstery cushions for even drying. Do not put cushion covers in washing mac...

Remove and prop up wet upholstery cushions for even drying. Do not put cushion covers in washing machine.

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Move any paintings, art, objects, computers, documents or other sensitive valuables to a dry place.

Hang furs and leather goods separately at room temperature.

Don’t enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment...

Don’t enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards!

Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage...

Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from reta...

Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Steps In Our Water Damage Restoration Process

Emergency Contact

When you call, our specialist will guide you through several questions that will help us appropriately respond to your unique water emergency. Beyond understanding your situation, ...

When you call, our specialist will guide you through several questions that will help us appropriately respond to your unique water emergency. Beyond understanding your situation, we will want to set up a time for your local SERVPRO professional to inspect the property and create a restoration plan for you. Fast response is critical, so we’ll want to schedule this as soon as possible.

Inspection and Water Damage Assessment

After our professionals arrive at your home, they will thoroughly assess the water damage and help you understand its severity, hazards that may be present, and determine what can ...

After our professionals arrive at your home, they will thoroughly assess the water damage and help you understand its severity, hazards that may be present, and determine what can be restored. If necessary, we will also assist with stopping the source of the water damage. All of this is a crucial step to creating an effective plan of action that will result in the successful restoration of your property.

Water Removal

Service work normally begins with a thorough extraction of water. This helps prevent the spread of water in the structure and reduces drying time. Typically, hundreds or thousands...

Service work normally begins with a thorough extraction of water. This helps prevent the spread of water in the structure and reduces drying time. Typically, hundreds or thousands of litres of water are removed using powerful pumps and extraction units during the water removal process.

Damaged Material Removal

If any materials cannot be successfully restored, this will be communicated to you. These materials are typically removed as soon as possible to expedite the drying of all restora...

If any materials cannot be successfully restored, this will be communicated to you. These materials are typically removed as soon as possible to expedite the drying of all restorable materials.

Cleaning, Sanitizing, and Deodorization

Water damage can create cleaning, sanitizing, or deodorization needs for floors, furniture, and other personal belongings. SERVPRO professionals use a variety of specially formulat...

Water damage can create cleaning, sanitizing, or deodorization needs for floors, furniture, and other personal belongings. SERVPRO professionals use a variety of specially formulated products, industry-leading equipment, and proven techniques to accomplish this important aspect of restoration.

Drying

After the bulk of the water has been removed, our specialists use industry-leading drying equipment to remove the water you can’t see. This will target water within materials to br...

After the bulk of the water has been removed, our specialists use industry-leading drying equipment to remove the water you can’t see. This will target water within materials to bring these materials back to their normal moisture level. This equipment is normally placed during the first visit to your property. The type and amount of equipment is based on your unique situation and industry standards.

Monitoring

During the drying process, our specialists will want to visit your property daily to help ensure materials are drying properly, check drying equipment performance, and make changes...

During the drying process, our specialists will want to visit your property daily to help ensure materials are drying properly, check drying equipment performance, and make changes as needed. This monitoring process is critical to effective and efficient drying of your property.

Repairs and Construction

After these initial steps, your home may need construction work to get your property back to its pre-loss condition. The repair step can be minor repairs or rebuilding entire areas...

After these initial steps, your home may need construction work to get your property back to its pre-loss condition. The repair step can be minor repairs or rebuilding entire areas of your home. We can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

Is my insurance going to cover this water damage to my home?

Many homeowner insurance policies do provide some level of coverage in a water damage situation, but you will need to contact your agent for details about your policy. The source of the water damage is important when dealing with insurance. Some flooding related to weather events requires special insurance that is gained through the Federal and/or Provincial Insurance Programs.

What should I do after a water damage event in my home?

When a water emergency occurs in your home or business, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely.

Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive.
Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.
Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items.
Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property.

How long does it take to dry out water damage?

Drying out a structure depends on the severity of the water damage that occurred, and they type of structure, with an average situation taking 3–5 days. This can vary greatly though, depending on the magnitude of damage, amount of contents affected, any demolition that may be required, and the presence of any hazardous materials.

Returning a home or business to its pre-loss moisture levels is a closely monitored process, with our professionals making adjustments to equipment to help ensure the area is recovering as quickly as safely possible.

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