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Website Privacy Policy



We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

1. What is Personal Information? 

• “Personal data”, “personal information”, or "PII" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly — in particular, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. 

2. What Personal Information Do We Collect? 

• Information You Provide. We receive and store any information you enter. For example, when you search for or buy a product or service, or when you supply information such as your name, address, phone number, email address and free form comments, you are not anonymous. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future visits for you, improving our website, and communicating with you. 

• Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as browser types, operating systems, the identity of the visitor's internet service provider and the URL addresses of sites clicked to and from this site. 

3. How Do We Use Your Information? 

• Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets. 

• Law Enforcement We may be required to disclose personal data to the authorities, law enforcement agencies, government agencies, or legal entities. We may disclose information by law, litigation, or as a matter of national security to: a) comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law b) in the event of an emergency that threatens an individual's life, health, or security; or c) to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, interference with our rights or property, or interference with U.S. homeland or national security or public safety anywhere in the world. 

• We use your personal data to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal data to support our business functions, such as fraud prevention, marketing, and legal functions. To do this, we combine personal and non-personal data, collected online and offline, including information from third party sources. 

4. How Do We Protect the Security of Your Information? 

• We use a firewall to protect against unlawful intrusion. 

• We limit access to your information on a “need to know” basis. 

• No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure. 

5. Opt-Out Policy 

• At any time after registering for information or requesting service you desire to not receive information from us, please send us a request specifying your new choice to webservices@servpronet.com. 

6. Cookies 

We may collect information about your use of the websites through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor to the websites. For example, we may use these technologies to collect information about the ways visitors use our websites, to support the features and functionality of our websites, and to personalize your experience when you use our websites. 

• Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all features available through our site. For more information, visit the help page for your web browser or see http://www.allaboutcookies.org. Please note that if you disable your web browser's cookies and other technologies, certain features of our website will be disabled and you will limit the functionality we can provide when you visit our site. 

7. Children 

• We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian. 

8. Other Websites 

• Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org). 

9. Social Media 

• Our websites include social media features, such as the Facebook Like button and other widgets that run on our site. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the organization providing it. For example, if you create or log into your account through a third-party social networking site, we may have access to certain information from that site, such as your name, account information and friends, in accordance with the authorization procedures determined by such third-party social networking site. We may also collect information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services to you, and prevent or detect fraud. 

10. Mobile Services 

• Some of our mobile services use your device's location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information. 

11. Applicable Regulations 

• Our Company regularly reviews this Privacy Policy and ensures that we process your information in a manner that in compliance with applicable regulations. 

12. Contact Us 

If you would like to learn more about our privacy policy, you may contact us at webservices@servpronet.com. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. 

13. Changes to Privacy Policy Notice 

• Our Company may review and update this Privacy Policy periodically without any prior notice and post it to our site. 

14. Published Date 

• This Website Privacy Policy was published on October 1, 2021. 

15. California Consumer Privacy Act. 

• Please see our separately posted California Consumer Privacy Act Notices if you are a California Consumer.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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