New Hope Cleanup and Restoration

Over a holiday weekend, James and crew were on-time, professional and treated you like neighbors. This worksite is totally clean. Hard to say how anyone could’ve done a better job.

We called Serv-Pro because one of the apartments at our housing authority had been severely neglected by the previous tenants and had offensive odors due to smoking, neglect of pets, and very poor housekeeping over an extended period of time. Matt Pearson called me back promptly and scheduled a visit to our property site to assess our situation. Following the visit, Matt wrote up a thorough proposal for what repairs and remediation services were recommended to correct the unsanitary conditions and poor air quality, including prices for each of the services. Matt made it clear that Serv-Pro could provide all the necessary work, but we could also opt to do some of the work ourselves. We chose to do some of the less technical work (such as cleaning and painting) using our in-house staff, but authorized Serv-Pro do all of the more advanced work, such as air duct cleaning and air-cleaning and odor remediation. Austin, the crew chief, was assigned to carry out the work done by Serv-Pro, and he and his crew did an excellent job. Throughout the process, which involved several trips to our facility, Austin kept me informed of their schedule, including their times of arrival, estimated amount of time the work would take, and what type of work they planned to do on each trip. Throughout the process, all of our dealings with Serv-Pro were completely satisfactory and were conducted in a professional, but friendly and personable manner. This is company that is providing excellent customer service at a time when good customer service is a rare commodity. And we felt that their prices were very reasonable considering the quality and quantity of work they performed. I highly recommend Serv-Pro to anyone who needs the type of services they provide!

We walked into our building and found a huge flood from sewage back up covering our basement floor. We immediately called SERVPRO and they came out quickly. They explained everything that was going on throughout the entire process. Matt, Taylor, and Raini were the absolute BEST. I could not have asked for a better team to tackle this mess. Hopefully it doesn't come to it, but if we have a similar situation in the future, SERVPRO will be the company we will be calling. Thank you for everything!

To Is whom it may concern. Lonnie and Jose were at our home today to clean up after a hot water heater leak. Let me tell you. These guys were not only very up front with what they needed to do, but they were also very fast and thorough. If you guys don't buy them a steak dinner then send them back to me and I will. Your guys are the best. Just saying.

Lonnie was very professional. He did excellent work always on time went out of his way to help this homeowner recovering from Ian. He comes highly recommended. Herb did a good job on the final inspection walk through. Would definitely ask for SERVPRO again and would recommend them as first choice.

Austin and his crew did an absolutely amazing job packing all of my things and loading them into pods! I was excited to find out that he would be the one to unpack all of my things as well. Austin, James and Andreas (and the 2 women that helped) were all so professional, efficient and courteous! You can tell that they all love their job and love working for SERVPRO! They made what could have been such an awful experience a stress-free and pleasant experience! I highly recommend SERVPRO and this wonderful team. My only suggestion is to give these guys a raise! They deserve it!

Over a holiday weekend, James and crew were on-time, professional and treated you like neighbors. This worksite is totally clean. Hard to say how anyone could’ve done a better job.

We called Serv-Pro because one of the apartments at our housing authority had been severely neglected by the previous tenants and had offensive odors due to smoking, neglect of pets, and very poor housekeeping over an extended period of time. Matt Pearson called me back promptly and scheduled a visit to our property site to assess our situation. Following the visit, Matt wrote up a thorough proposal for what repairs and remediation services were recommended to correct the unsanitary conditions and poor air quality, including prices for each of the services. Matt made it clear that Serv-Pro could provide all the necessary work, but we could also opt to do some of the work ourselves. We chose to do some of the less technical work (such as cleaning and painting) using our in-house staff, but authorized Serv-Pro do all of the more advanced work, such as air duct cleaning and air-cleaning and odor remediation. Austin, the crew chief, was assigned to carry out the work done by Serv-Pro, and he and his crew did an excellent job. Throughout the process, which involved several trips to our facility, Austin kept me informed of their schedule, including their times of arrival, estimated amount of time the work would take, and what type of work they planned to do on each trip. Throughout the process, all of our dealings with Serv-Pro were completely satisfactory and were conducted in a professional, but friendly and personable manner. This is company that is providing excellent customer service at a time when good customer service is a rare commodity. And we felt that their prices were very reasonable considering the quality and quantity of work they performed. I highly recommend Serv-Pro to anyone who needs the type of services they provide!

We walked into our building and found a huge flood from sewage back up covering our basement floor. We immediately called SERVPRO and they came out quickly. They explained everything that was going on throughout the entire process. Matt, Taylor, and Raini were the absolute BEST. I could not have asked for a better team to tackle this mess. Hopefully it doesn't come to it, but if we have a similar situation in the future, SERVPRO will be the company we will be calling. Thank you for everything!

To Is whom it may concern. Lonnie and Jose were at our home today to clean up after a hot water heater leak. Let me tell you. These guys were not only very up front with what they needed to do, but they were also very fast and thorough. If you guys don't buy them a steak dinner then send them back to me and I will. Your guys are the best. Just saying.

Lonnie was very professional. He did excellent work always on time went out of his way to help this homeowner recovering from Ian. He comes highly recommended. Herb did a good job on the final inspection walk through. Would definitely ask for SERVPRO again and would recommend them as first choice.