New Castle Cleanup and Restoration

They brought equipment to the house and checked on it every now and then. As far as actual clean up, we had all of that work ourselves. The employees were good at the start and so-so in the end. Overall the price was reasonable for the short notice. In response to your post, the overall service wasn't an issue. The job was done as discussed. We did the clean up and were told that the company had a lot of places dealing with bigger issues. That was totally fine and understood so that was a factual statement above that could've been misinterpreted. Calls were made to check on the status of the situation and were replied to all but one time that was missed. As far as daily checks not happening because you couldn't reach us, I wouldn't try to use that. We had conversations with the guy that helped us. Some of the calls were to come by to check things out and the others were to let us know they couldn't make it due to other jobs being bigger issues. Once again, it was totally fine due to the flooding that had happen. At no point did I feel like we were neglected in the process and I completely understood that other people were dealing with much worse things than us. The employees were very friendly and professional so maybe good wasn't the right term. The so-so portion was my final conversation that was just a "Can we come get our stuff?" That was literally all that was said by your associate during that call. Then when they came to pick, not a word was spoken by that associate. Just walked in grabbed the equipment and walked out. The other employee was friendly during the visit though. I didn't need a full conversation during the visit but the way it happen was an issue. It was probably a had to be there moment which you were not and that is okay. I was just putting it out there. Your office worker was absolutely friendly and professional when I came it pay the invoice, which was a great end to the process. Basically I get it was a historic event that unfolded as you stressed during your reply. I'm not saying this business shouldn't be used because they were fast and helpful during the process. Other places asked for almost triple what I was offered as a price. We were thankful for the service they provided during our situation. Just needed to clarify some things and address the slightly sarcastic reply. After thinking about it, a rating of 3 is low for the minimal issues that occurred.

I cannot say enough good things about the service, honesty, and attention we received from SERVPRO of New Castle. Our situation happened during what felt like the storm of the century, with extensive flooding throughout our town, so I knew their team had to be completely overwhelmed helping people dealing with serious water damage. At the same time, we were in the middle of selling our home, and the buyer’s inspection raised a questionable concern about possible mold in our crawl space. Everything with a home sale is time sensitive, so I went directly to the SERVPRO office and explained the situation to Jessi. From that first interaction, she was wonderful. She listened to what was happening, understood why we needed an answer quickly, and spoke with her team to see what they could do. Considering everything they were dealing with because of the storms, I was honestly amazed and extremely grateful that they made arrangements to come to our home the very next day for a complete inspection. Roy was the person who came out, and I could not have asked for anyone better. He was professional, friendly, knowledgeable, and did everything with a smile. More importantly, he was thorough and honest. He knew we were selling our home, knew we were under a time constraint, and knew that I was concerned about the possibility of mold. It would have been very easy for someone in that situation to tell me there was mold and turn it into a large remediation job. Instead, Roy took his time and went throughout the entire crawl space. He scraped and tested the questionable areas rather than simply looking at them and making an assumption. After carefully inspecting everything, he determined that there was no mold. What the buyer’s inspection had questioned was actually residual staining from a previous professional treatment, along with baking soda my husband had added at that time to help absorb the remaining odor. Roy could have easily taken advantage of our situation, especially knowing how important it was for us to resolve the issue quickly so our home sale could move forward, but he did exactly the opposite. He gave us an honest assessment even though that meant there was no remediation job for SERVPRO to perform. That says a tremendous amount about Roy and about the company he represents. There are not many companies anymore where you can walk through the door during an extremely stressful situation and genuinely feel that the people helping you are looking out for you rather than looking for a way to make more money from the problem. From Jessi taking our situation seriously and finding a way to get someone to us so quickly during widespread flooding, to Roy being incredibly thorough, professional, and honest during the inspection, every person I had contact with treated us exceptionally well. SERVPRO of New Castle made a stressful situation much easier, and I would recommend them without hesitation. This is exactly the kind of local company I want to turn to when I need help because I know I am dealing with people I can trust.

The Serve Pro team that cleaned our carpets and bathrooms on a new purchase were all outstanding! They did an awesome job, were prompt, polite and we were very pleased. The team of Amber, Becky, Simon, Carl and Ray all were great to work with! Thanks to all!!

Amber and Becky from ServPro did an exceptional job of cleaning my 30 year old family room carpet and an upholstered arm chair. They were friendly and courteous. I highly recommend them.

Did an awesome job on cleaning the carpets, very professional and got it done quick!

Serv pro came in and cleanup flooding issues we had in our basement. The serv pro team was fast and efficient. They did what they said they we going to do and made the entire process easy!

Highly recommend! Tony and his team came immediately to my water damage rescue and kept me informed every step of the way. The team was always courteous and had respect for my home at all times. At this time in business it is hard to find a company with customer service, this team stands above all!

They did a great job of cleaning my floors in my house! Very professional and Jessi was excellent to work with!