Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of Henry and Randolph Counties
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Henry and Randolph Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
5 Stars!
We are very pleased with our experience with SERVPRO of Henry and Randolph Counties. A representative arrived at our home the same day our water damage loss was reported. They immediately began the process of mitigation and remediation. Even though the loss began heading into a holiday weekend, the company followed through to assist in our recovery process. We were especially impressed with the professionalism and skill of our project manager, Justin. He listened carefully to our concerns and addressed every one of them. He was excellent in keeping us informed and showing up as scheduled. If something unexpected came up, Justin let us know right away. Likewise, the office staff was good about keeping us in the loop. Naturally, with any type of water damage, we were concerned with the potential for mold down the road. Justin reassured us that all necessary remediation was being performed and that SERVPRO would be a phone call away should we have any concerns in the future. Naturally, with any project of this scope there will be some unexpected developments. The were handled promptly and professionally to our satisfaction. Overall, SERVPRO made an unpleasant loss go as smoothly as possible.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
5-Stars!
They had a turbo jet air dryer. (It seemed like) it really did the job of drying out our carpet in the bedroom. When they were done cleaning carpet it smelled like a brand new room.
Services: Water removal, Carpet cleaning, Water damage-related cleanup & repair
5- Stars!
Positive: Professionalism, Punctuality, Quality, Responsiveness
Justin and his team responded quickly when other plumbers we tried did not respond at all! They were here when they said they'd be, were kind, and respected our request to mask-up due to my mom's health issues. Not only that, but they all did a fantastic job fixing everything perfectly! I hope we don't need to call them again, but if ANYTHING goes wrong here or at any of our family members' homes, we will definitely contact them again. SUPER job, guys!!
Well, I'm back to tell everyone that SERVPRO has saved our new carpet in the bathroom when the sink faucet was left running for about 2 hours. The stopper was closed and the sink overflowed and everything in the cabinet and the floor was soaked. My fault, I cried. What a mess! I knew we couldn't handle it and called SERVPRO. John and Ray came in with great comforting words, it will be OK. We'll take care of it and did. They cleaned up the water and left fans and a dehumidifier for a couple of days to dry the floor and prevent mold. I will always say I love SERVPRO and every employee has been respectful, kind and really care about the customers. Our house was built around 1900, things happen. This is the forth time in about 5 years we have needed their help for mold and water damage. (Only once for stupid accident ). They take care of your home when things go wrong.
I recently came home to find that an old office building on my property had flooded. When I opened the door, water rushed out. Paper, water, and a few of my tears flowed into the yard. It was a mess.
At 4:30 pm that day, I called SERVPRO of Henry and Randolph Counties. Ray immediately answered the call. Ray and his team came and helped with the water removal. They pumped several truckloads of water out of the rooms of the building. Before they left at 7 pm, they also set up dehumidifiers and more than a dozen blowers and fans. All of this equipment stayed until the room was completely dry.
Today, their team is still there. They are helping me with cleanout, tear down and rebuild. The process is not over, but I have no doubt that SERVPRO of Henry and Randolph Counties will be with me through it all.
Thank you SERVPRO!
5 stars!
Incredible company. Very reliable and trustworthy. They were courteous, professional, and knew exactly what needed to be done to resolve our situation. They finished our job well ahead of schedule. I strongly recommend this company. Great results and great productivity from the employees. Super awesome experience. 5 stars all the way.
Positive Responsiveness, Punctuality, Quality, Professionalism, Value
Services Water damage-related cleanup & repair
5 stars!
SERVPRO has done a great job so far. They were quick to get the mitigation process started in my house, and I greatly appreciate how prompt and professional they have been.
5 stars!
I was awaken by a strange noise at around 4 AM and discovered my basement was flooded wall to wall with about a foot of water. Tony came out and within an hour he had most of the water pumped out. He was very friendly, helpful and gave some great recommendations on how to mitigate future flooding.
5 Stars!
We have had a pipe break and make a mess in our basement, not knowing what to do I called SERVPRO. They came out and gave us an estimate and were very clear on the process. Everything was done to plan. Couldn't be happier with SERVPRO. They made it like it didn't even happen!
5 Stars!
We are very pleased with our experience with SERVPRO of Henry and Randolph Counties. A representative arrived at our home the same day our water damage loss was reported. They immediately began the process of mitigation and remediation. Even though the loss began heading into a holiday weekend, the company followed through to assist in our recovery process. We were especially impressed with the professionalism and skill of our project manager, Justin. He listened carefully to our concerns and addressed every one of them. He was excellent in keeping us informed and showing up as scheduled. If something unexpected came up, Justin let us know right away. Likewise, the office staff was good about keeping us in the loop. Naturally, with any type of water damage, we were concerned with the potential for mold down the road. Justin reassured us that all necessary remediation was being performed and that SERVPRO would be a phone call away should we have any concerns in the future. Naturally, with any project of this scope there will be some unexpected developments. The were handled promptly and professionally to our satisfaction. Overall, SERVPRO made an unpleasant loss go as smoothly as possible.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
5-Stars!
They had a turbo jet air dryer. (It seemed like) it really did the job of drying out our carpet in the bedroom. When they were done cleaning carpet it smelled like a brand new room.
Services: Water removal, Carpet cleaning, Water damage-related cleanup & repair
5- Stars!
Positive: Professionalism, Punctuality, Quality, Responsiveness
Justin and his team responded quickly when other plumbers we tried did not respond at all! They were here when they said they'd be, were kind, and respected our request to mask-up due to my mom's health issues. Not only that, but they all did a fantastic job fixing everything perfectly! I hope we don't need to call them again, but if ANYTHING goes wrong here or at any of our family members' homes, we will definitely contact them again. SUPER job, guys!!
Well, I'm back to tell everyone that SERVPRO has saved our new carpet in the bathroom when the sink faucet was left running for about 2 hours. The stopper was closed and the sink overflowed and everything in the cabinet and the floor was soaked. My fault, I cried. What a mess! I knew we couldn't handle it and called SERVPRO. John and Ray came in with great comforting words, it will be OK. We'll take care of it and did. They cleaned up the water and left fans and a dehumidifier for a couple of days to dry the floor and prevent mold. I will always say I love SERVPRO and every employee has been respectful, kind and really care about the customers. Our house was built around 1900, things happen. This is the forth time in about 5 years we have needed their help for mold and water damage. (Only once for stupid accident ). They take care of your home when things go wrong.
I recently came home to find that an old office building on my property had flooded. When I opened the door, water rushed out. Paper, water, and a few of my tears flowed into the yard. It was a mess.
At 4:30 pm that day, I called SERVPRO of Henry and Randolph Counties. Ray immediately answered the call. Ray and his team came and helped with the water removal. They pumped several truckloads of water out of the rooms of the building. Before they left at 7 pm, they also set up dehumidifiers and more than a dozen blowers and fans. All of this equipment stayed until the room was completely dry.
Today, their team is still there. They are helping me with cleanout, tear down and rebuild. The process is not over, but I have no doubt that SERVPRO of Henry and Randolph Counties will be with me through it all.
Thank you SERVPRO!
5 stars!
Incredible company. Very reliable and trustworthy. They were courteous, professional, and knew exactly what needed to be done to resolve our situation. They finished our job well ahead of schedule. I strongly recommend this company. Great results and great productivity from the employees. Super awesome experience. 5 stars all the way.
Positive Responsiveness, Punctuality, Quality, Professionalism, Value
Services Water damage-related cleanup & repair
5 stars!
SERVPRO has done a great job so far. They were quick to get the mitigation process started in my house, and I greatly appreciate how prompt and professional they have been.
5 stars!
I was awaken by a strange noise at around 4 AM and discovered my basement was flooded wall to wall with about a foot of water. Tony came out and within an hour he had most of the water pumped out. He was very friendly, helpful and gave some great recommendations on how to mitigate future flooding.
5 Stars!
We have had a pipe break and make a mess in our basement, not knowing what to do I called SERVPRO. They came out and gave us an estimate and were very clear on the process. Everything was done to plan. Couldn't be happier with SERVPRO. They made it like it didn't even happen!
About Us
Committed to Service
Service. It’s something John and Delmy Mantor take seriously, and it’s why they opened SERVPRO of Henry and Randolph Counties in 2009. The Mantors wanted a way to help the people around them and to serve them in their time of need. For the first year, John operated the business from a home office and as the business grew, they moved into a larger office located on South Main Street in New Castle. The franchise continued to grow and expand causing a need for a larger facility to house the increased number of team members and equipment. In the summer of 2014 SERVPRO of Henry and Randolph Counties relocated to their current location near the main campus of Henry Community Health on North 16th Street in New Castle.
Committed to Our Community
John and Delmy have called New Castle home since 1999. They raised two sons within this community and developed lasting friendships with many families and friends throughout Henry County. Delmy is very active in the community helping wherever she is needed. You can often see her helping out with local charities or helping members of their church who need an extra hand. John can be found on the ball diamonds during baseball season, as he is an avid ball player and coaches Babe Ruth baseball. John does a lot in the community with Breakfast Optimist as well. New Castle is home to the entire team here at SERVPRO of Henry and Randolph Counties, allowing us to be invested in the future of our community and our customers’ needs. As we’ve grown, our mission has never changed. We serve the people, the businesses, and the organizations of Henry and Randolph Counties that help make our community great.
Committed to Cleaning. Restoration. Construction.
Our motto is “Like it never even happened.” We strive to restore rather than replace your property after fire, water or mold damage has occurred. Restoring instead of replacing your property can save both time and money. Mitigation requires quick action. Because we understand the value of time, we offer emergency services every day of the year! SERVPRO of Henry and Randolph Counties offers the highest possible standard of professionalism in the mitigation, cleanup and restoration of your home or business and have gained the reputation as the premier water, fire and mold remediation service in Henry and Randolph Counties.
