Packout & Contents Restoration Services
- The #1 Choice in Cleanup and Restoration*
- Residential, Commercial, and Government Packout and Contents Restoration Services
- 24/7 Emergency Response
- Trained, Certified Specialists
- Advanced Digital Inventory Systems
- State of the Art Equipment
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of Henry and Randolph Counties
Why Choose SERVPRO for Packout & Contents Restoration Services?
At SERVPRO, we know that time is of the essence when it comes to recovering your damaged possessions—from furniture and artwork to family photographs and important documents. Thanks to quick response and the latest techniques, belongings you assumed were ruined can be brought back to pre-loss condition.
SERVPRO technicians are ready to inventory, pack, and transport your belongings to our secure, climate-controlled facility. There, your things are carefully cleaned, repacked, and stored until they’re ready to return to your home.
Our textile cleaning team has the training and equipment needed for the restorative cleaning and deodorization of your clothes, special garments, and other items. Our furniture and upholstery experts use the latest technology to clean, deodorize, and restore your furnishings to their pre-loss condition. We can also assist you with your artwork, documents, electronics, and appliances.
Packout and Storage
We’ll inventory, pack, remove, and store your personal belongings, furniture, electronics, appliances, and more. All as we clean and restore the contents of your home or business, with the utmost care.
For your peace of mind, we use advanced digital inventory software to catalog and track your belongings. That way, you always know where your possessions are.
Furniture Restoration
It’s hard to believe soaked or smoke-damaged furniture can have a second chance. For decades, SERVPRO has been cleaning, restoring, even repairing our customers’ furniture, making those second chances happen.
Our experts evaluate everything from leather couches to wooden tables. This lets us determine the best way to clean your furniture, from dry cleaning to our proprietary wet cleaning methods.
Textile Cleaning
Our textile cleaning team uses the industry’s best equipment to restore your clothing and soft goods—even after severe water, smoke, or mold damage.
We’ll handle everything from everyday garments to delicate fabrics, leather goods, and cherished keepsakes, typically achieving deep cleaning without any wear or damage.
Document and Photo Recovery
Let SERVPRO coordinate the restoration of your paper goods—photos, books, certificates, important papers, drawings, and more.
We’ll make sure your items receive the best care possible, whether it’s photo restoration and digitizing, document freeze-drying, or old document restoration.
Electronics Restoration
SERVPRO will coordinate the restoration of your kitchen and laundry appliances, living room electronics, and personal items.
A qualified appliance technician will inspect and evaluate all your major appliances to find out whether you should repair or replace them.
Pack Back Services
When the restoration work is complete, we'll coordinate you to get your possessions back home, according to your needs.
SERVPRO isn’t just Faster to Any Size Disaster®. We’re also return your cleaned possessions faster, with quick turn-times for items like clothing and daily necessities!
Commercial Contents Restoration and Packout Services
Quick response makes all the difference when your business is damaged in a flood, fire or other emergency. At SERVPRO, we respond quickly and work hard to help get your business up and running again as quickly as possible.
Along with cleaning your business furniture and fixtures, we use the very latest technology to restore the documents your business depends on—contracts, blueprints, financial records, and more. We can also digitize them to prevent further disruption.
While your commercial property is being cleaned and repaired, your contents can be packed out and stored in our secure, climate-controlled facility. Our goal is to help you and your employees avoid downtime and return to full operations as soon as possible.
We Make the Insurance Claims Process Easier
SERVPRO works directly with your insurance provider to help streamline the restoration process. Our team documents all damage thoroughly, provides clear communication, and coordinates the necessary paperwork - so you can focus on getting life back to normal.
Because SERVPRO is trusted by major insurance carriers, we respond quickly to help control costs, prevent further damage, and keep your claim moving forward.
What our
customers are saying
5 stars!
Incredible company. Very reliable and trustworthy. They were courteous, professional, and knew exactly what needed to be done to resolve our situation. They finished our job well ahead of schedule. I strongly recommend this company. Great results and great productivity from the employees. Super awesome experience. 5 stars all the way.
Positive Responsiveness, Punctuality, Quality, Professionalism, Value
Services Water damage-related cleanup & repair
5 stars!
SERVPRO has done a great job so far. They were quick to get the mitigation process started in my house, and I greatly appreciate how prompt and professional they have been.
5 stars!
I was awaken by a strange noise at around 4 AM and discovered my basement was flooded wall to wall with about a foot of water. Tony came out and within an hour he had most of the water pumped out. He was very friendly, helpful and gave some great recommendations on how to mitigate future flooding.
5 Stars!
We have had a pipe break and make a mess in our basement, not knowing what to do I called SERVPRO. They came out and gave us an estimate and were very clear on the process. Everything was done to plan. Couldn't be happier with SERVPRO. They made it like it didn't even happen!
5 Stars!
We are very pleased with our experience with SERVPRO of Henry and Randolph Counties. A representative arrived at our home the same day our water damage loss was reported. They immediately began the process of mitigation and remediation. Even though the loss began heading into a holiday weekend, the company followed through to assist in our recovery process. We were especially impressed with the professionalism and skill of our project manager, Justin. He listened carefully to our concerns and addressed every one of them. He was excellent in keeping us informed and showing up as scheduled. If something unexpected came up, Justin let us know right away. Likewise, the office staff was good about keeping us in the loop. Naturally, with any type of water damage, we were concerned with the potential for mold down the road. Justin reassured us that all necessary remediation was being performed and that SERVPRO would be a phone call away should we have any concerns in the future. Naturally, with any project of this scope there will be some unexpected developments. The were handled promptly and professionally to our satisfaction. Overall, SERVPRO made an unpleasant loss go as smoothly as possible.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
5-Stars!
They had a turbo jet air dryer. (It seemed like) it really did the job of drying out our carpet in the bedroom. When they were done cleaning carpet it smelled like a brand new room.
Services: Water removal, Carpet cleaning, Water damage-related cleanup & repair
5- Stars!
Positive: Professionalism, Punctuality, Quality, Responsiveness
Justin and his team responded quickly when other plumbers we tried did not respond at all! They were here when they said they'd be, were kind, and respected our request to mask-up due to my mom's health issues. Not only that, but they all did a fantastic job fixing everything perfectly! I hope we don't need to call them again, but if ANYTHING goes wrong here or at any of our family members' homes, we will definitely contact them again. SUPER job, guys!!
Well, I'm back to tell everyone that SERVPRO has saved our new carpet in the bathroom when the sink faucet was left running for about 2 hours. The stopper was closed and the sink overflowed and everything in the cabinet and the floor was soaked. My fault, I cried. What a mess! I knew we couldn't handle it and called SERVPRO. John and Ray came in with great comforting words, it will be OK. We'll take care of it and did. They cleaned up the water and left fans and a dehumidifier for a couple of days to dry the floor and prevent mold. I will always say I love SERVPRO and every employee has been respectful, kind and really care about the customers. Our house was built around 1900, things happen. This is the forth time in about 5 years we have needed their help for mold and water damage. (Only once for stupid accident ). They take care of your home when things go wrong.
I recently came home to find that an old office building on my property had flooded. When I opened the door, water rushed out. Paper, water, and a few of my tears flowed into the yard. It was a mess.
At 4:30 pm that day, I called SERVPRO of Henry and Randolph Counties. Ray immediately answered the call. Ray and his team came and helped with the water removal. They pumped several truckloads of water out of the rooms of the building. Before they left at 7 pm, they also set up dehumidifiers and more than a dozen blowers and fans. All of this equipment stayed until the room was completely dry.
Today, their team is still there. They are helping me with cleanout, tear down and rebuild. The process is not over, but I have no doubt that SERVPRO of Henry and Randolph Counties will be with me through it all.
Thank you SERVPRO!
About Us
Committed to Service
Service. It’s something John and Delmy Mantor take seriously, and it’s why they opened SERVPRO of Henry and Randolph Counties in 2009. The Mantors wanted a way to help the people around them and to serve them in their time of need. For the first year, John operated the business from a home office and as the business grew, they moved into a larger office located on South Main Street in New Castle. The franchise continued to grow and expand causing a need for a larger facility to house the increased number of team members and equipment. In the summer of 2014 SERVPRO of Henry and Randolph Counties relocated to their current location near the main campus of Henry Community Health on North 16th Street in New Castle.
Committed to Our Community
John and Delmy have called New Castle home since 1999. They raised two sons within this community and developed lasting friendships with many families and friends throughout Henry County. Delmy is very active in the community helping wherever she is needed. You can often see her helping out with local charities or helping members of their church who need an extra hand. John can be found on the ball diamonds during baseball season, as he is an avid ball player and coaches Babe Ruth baseball. John does a lot in the community with Breakfast Optimist as well. New Castle is home to the entire team here at SERVPRO of Henry and Randolph Counties, allowing us to be invested in the future of our community and our customers’ needs. As we’ve grown, our mission has never changed. We serve the people, the businesses, and the organizations of Henry and Randolph Counties that help make our community great.
Committed to Cleaning. Restoration. Construction.
Our motto is “Like it never even happened.” We strive to restore rather than replace your property after fire, water or mold damage has occurred. Restoring instead of replacing your property can save both time and money. Mitigation requires quick action. Because we understand the value of time, we offer emergency services every day of the year! SERVPRO of Henry and Randolph Counties offers the highest possible standard of professionalism in the mitigation, cleanup and restoration of your home or business and have gained the reputation as the premier water, fire and mold remediation service in Henry and Randolph Counties.
