Washington Highlands Cleanup and Restoration

If you ever wondered whether that whole "Make like it never even happened happen" ad campaign was truthful? I'm here to tell you - It is. Quite happy with ServPro and Alex's, Claudia's, Juan's, and Enzo's teams, if really unhappy with why we needed their services in the first place. Board-up on day of event, water-and-smoke remediation/cleaning, textile cleaning (part of smoke remediation), unpacking return of textiles, and building contractor for a minor rebuild. Expensive? I dunno, I'd like to think you get what you pay for, and the expertise in dealing with this stuff professionally was readily apparent - and the people we dealt with were great. Biggest issue was on textile with some items that were damaged. In the grand scheme, nuisance, and not horrible. We don't ever want to go thru that again, but if we do, I wouldn't hesitate to work with ServPro again. They were great. Thanks.

A delivery truck hit my deck and damaged some siding as well. I am pleased with the professionalism and efficiency demonstrated by the SERVPRO team. The quality of the work met my expectations, and I appreciate the attention to detail during the cleanup and restoration. Thank you for your assistance during this time. I would not hesitate to recommend SERVPRO to others in need of restoration services.

I recently lost my home to a fire an lost everything well I thought I did what he's holding is my grandfather's watch that he left me and I thought I lost it in the fire I gave up looking but Thomas said I'll find man don't worry these aren't men there Angels from God we talked a lil about the Bible he called me the moment the team found it. Bring me to tears. This team company men of God go above an beyond there super professional there true at heart gentle an kind these people know you are in a hard situation an provided more then a cleaning service for a they comforted me in a time I felt my weakest a time I felt alone like a had nothing God bless these men an women for there hard work absolutely amazing 20 out of 10

Victor Cruz and team were amazing - prompt, professional, and expert. Solved our problem quickly and with great results. Thank you!

We discovered mold in a small area of our home, and this company handled it carefully. They removed the affected section and treated the space to prevent it from returning. Compared to ignoring the issue, this gave us peace of mind. The process was explained clearly, and everything was completed within a few days.

This is my second time using ServPro. It’s unfortunate when you need their services, but they make the whole process easy and seamless. Monica at the office catered to my specific needs and Victor and his crew were on time, polite, and efficient. They were in and out quickly, having completed a job well done. I would use ServPro again.

I can’t say enough great things about Victor and his team at Servpro. Victor took the time to thoroughly explain the process, set clear expectations, and ensure we felt confident every step of the way. His team arrived on time, worked efficiently, and treated my space with care and respect. What truly stood out was their commitment to doing the job right—not just quickly, but thoroughly. It’s rare to find a team that combines expertise with such a high level of customer service. I would absolutely recommend Victor and his team to anyone in need of restoration services. Top-tier experience from start to finish.

Excellent, detailed work. Really nice crew. Very responsive management. Overall great job on our basement, which was a disaster after a burst pipe. Highly recommend this company.