Menasha Cleanup and Restoration

As the owner of Timber Trio LLC, I’ve had the opportunity to work with Justine Dunk and the SERVPRO team on multiple reconstruction projects, and the experience has been outstanding every time. Justine is one of the best reconstruction project managers I’ve worked with. She builds strong relationships with her contractors, communicates clearly, stays organized, and keeps projects moving efficiently from start to finish. She treats her subcontractors with professionalism and respect, making it easy for everyone to work together toward the same goal—delivering a quality finished product for the customer. Her attention to detail, responsiveness, and ability to coordinate schedules, materials, and inspections help ensure projects stay on track while maintaining high standards. Those qualities create a positive working environment and ultimately benefit the homeowners we serve. SERVPRO is fortunate to have someone like Justine leading their reconstruction projects. Timber Trio LLC appreciates the opportunity to partner with her, and we look forward to working together on many more projects in the future. I highly recommend SERVPRO and Justine Dunk to anyone needing restoration and reconstruction services.

Connor was awesome, great job and polite. Would recommend anytime.

Yesterday I reached out to SERVPRO for some help . I was assisted by Dillon, who was an extremely competent listener, and though the party that I needed to speak with, wasn’t there at the time, he took a message, and promised that I would hear from someone soon. Well, I’m not only heard from someone soon, but it was the boss, Collin. So Dillon’s follow-thru gets a * 10/10*. Colin was tremendously helpful as well. This is not my first rodeo with Servpro. They are extremely competent service providers and I would recommend them wholeheartedly.!

quality work at reasonable price. worked with homeowners insurance company and completed work on time. kept me informed along the way

We had a pipe burst and flood the entire house…… mini disaster. Servpro responded immediately, the house had to be taken down to the studs and have a complete overhaul. Glen and Justine and Junelle(insurance) were absolutely amazing. The communication was over the top. It did not matter what time of day I contacted them they answered my concerns immediately. I highly recommend this company for anything you may need done. So the home was completely redone from electrical, plumbing to the finishing touches and it turned out great. Thank you all, I could not have done this with such ease myself.

We cannot recommend this company highly enough! Dealing with water damage is incredibly stressful, but from our very first conversation, ServPro employees showed sincere empathy for our situation and immediately put us at ease. They were always friendly and highly responsive to every message and question we had along the way. We were on a tight timeline with company arriving for Memorial Day weekend, and ServPro treated our deadline with a true sense of urgency. They stayed completely on top of the schedule and showed incredible flexibility. Throughout the entire process, they instilled total confidence. We felt completely reassured that they were doing everything in their power to get the job done right and on schedule. If you want someone who pairs expert work with elite communication and genuine care, I'd highly recommend ServPro!

Justine (heading the remodeling) has been great. she said 3 ti 4 months to do so and i believe they will finish in 2 and half months. she as been helping to get what we need in out remodeling. Also Jamie also been great getting box's back of cleaned items early so we can go through them. Since I left my review, the owner and a top manager called me and apologies to me and said they would make sure they would have some teams there five days a week. and that's how it has been since... they are doing a great job. I have been having one problem after another with Collin. He only gives my house "which had a fire" only about 1 and a half days a week on the demo part. now the cleaning and sealing he told me that will take about 11 days. At the pace he has been going it will take 2 months but if they worked on it 5 days a week, they would be done in 2 weeks. I would love to get back into my house. He has people driving around from one job to another that they spend more time driving than working on a home. be very careful about selecting Serv Pro. Even though the insurance co. is paying for it. I found out they are very expensive. Here is something I found. SERVPRO has received numerous complaints regarding billing, service delays, property damage, and customer service issues, though some customers report positive experiences. Common Complaints Billing and Overcharging: Many customers report unexpected or inflated charges, including bills exceeding insurance coverage or quoted estimates. Some complaints mention double billing, hidden fees, or charges for services not requested or performed (BBB, ConsumerAffairs, ComplaintsBoard). Better Business Bureau +2 Service Delays and Scheduling Issues: Several reviews highlight delays in completing restoration or reconstruction work, sometimes extending months beyond initial estimates. Customers report poor communication regarding scheduling and project timelines, leaving them frustrated during emergency situations (ConsumerAffairs, Trustpilot).

Had an inspection after the recent flooding, had water in our basement for the first time since the home was built in 1982. I had removed the carpeting, pad and any water damaged material from the basement and had used fans and a commercial dehumidifier to dry things out but wanted an experts evaluation of what else may be needed. Drew did a thorough visual inspection, took moisture readings and checked the humidity readings, he then gave me a detailed plan on what I should do to finish the cleanup. TopNotch Drew Willams !