Santa Cruz Cleanup and Restoration

Servpro hired an insulation company as part of the mold remediation project in my house, and a year later I found out that the insulation company had blocked the intake vents in my attic, causing mold to grow (again). Despite that issue being caused by the insulation company, Servpro has stepped up and solved my problem.

Alex is great. I will most definitely refer him.

Awesome experience regarding project management and crew. All questions were answered as well as hands on walk through steps. Efficient timing and quality work. I’m sure this will not be my last experience with serv-pro. Thank you Alex!

Very organized. Communication was on point. Trch Jeremy was thorough and professional.

An upstairs toilet overflowed during an entire holiday weekend, destroying the kitchen/dining area below. We are so grateful we were referred to ServPro. They were immediately responsive and at the house within an hour of our call. They communicated well, documented the entire process with photos at various steps along the way, used a thick plastic containment system to keep the 'construction zone' separated from the remainder of the house, worked with our insurance adjuster, answered our (many) questions and helped guide us about next steps. I don't wish this awful mess on anyone, but if you find yourself having to deal with a similar disaster, do yourself a favor and call ServPro right away. They helped keep us sane, and more importantly, we can trust that our house is mold free and sanitized before we start the arduous process of rebuilding.

I had bought a cool vintage dresser that came from a smoker's house and after many months of airing it out, the cigarette smoke smell still lingered. Dropped it off at Servepro where it spent some time in their ozonater and just picked it up yesterday. No more smoke smell!

I own several companies in Santa Cruz and one of our staff members tested positive for COVID. I wanted to clean the offices, trucks and work areas the person who tested positive used or entered to keep my employees safe. I needed to do this ASAP to keep the companies running and employees working. I reached out to Servpro via their website and asked for help. This was on a holiday evening (late at night) and by 7 AM the next morning I had a response from the Servpro team!! Wow.....that was fast service I thought. It got better!! I worked with multiple Servpro office staff members for the next several hours and by 10:30 AM I was meeting their cleaning staff at my offices to get started. The cleaning crew was on time, prepared, professional, and had all the materials and personal protective equipment and know how to get the job done safely. I was down only one day because Servpro came in and saved the day. I don't write reviews; this is my first one ever. That's how good they were. David Reinsma, President Trinity Source Group, Inc. Trinity Drilling, Inc.

Thank you so much for your quick response and professional attention to detail when cleaning up our home after a water leak. This is the company to call for a business who will do it right the first time.