Solway Cleanup and Restoration

Let me cut to the chase, CALL SERVPRO of West Knoxville if you have any sort of water emergency! SERVPRO of West Knoxville was the one aspect of peace in the chaos of my completely unexpected water emergency! My washing machine overflowed significantly with water flowing from my 2nd story laundry area throughout my main level living space and garage! Upon calling my insurance agent, she recommended I call SERVPRO. I called, received immediate and thorough communication about the process (even helping me over the phone to locate my main water turn off valve), and then the crew showed up within the next 2 hours! I have two small girls, so their timely response was such a relief. Not only did they promptly get to work, but the project manager also took the time to review my current needs, a few possibilities, and provided me with some very valuable knowledge of how to proceed after their mitigation job was complete. As a customer who values competence, communication, quality work for a good value, and positive customer service, I was beyond pleased with SERVPRO of West Knoxville! I have recommended them to multiple people in my area since, and will continue to do so!

SERVPRO came out to take care of a water damage at my home, they were extremely helpful, professional and I would recommend them to anyone looking for similar services!

I recently bought a home and the seller hired Serve Pro of West Knoxville. The seller was to have them clean the home due to them being smokers to help remove the nicotine residue and deodorize it. I met them at the home for a quote and could not believe how nice and professional they were. After it was scheduled I met them at the home to see the progress and was absolutely amazing. The difference in the home was incredible. The smoke smell was gone, and they did such a thorough job. The kitchen and cabinets looked brand new! They also got a layer off the windows and lighting fixtures I had no idea was there to begin with. I couldn’t be happier. I will definitely be using them for future cleaning and other services. To top it off the women that came out for the quote we’re the two to do the cleaning. They had remembered talking to me and were so friendly personable. It was a wonderful experience all around.

I used Sevpro for a customer that I had built a new house for in Tellico Village. There was an issue with the shower pan. Joel came and did an inspection, told me what was going to happen, and how much it was going to cost. The team came out and got it dry and took care of the mold and my customer.

Tim is an amazing guy.. Answered his phone on Saturday evening and was ready to go. Keep up the good work...

I approached a young man in the community to ask some information about the services you provide, his name was John Dean. He was very informative on the services and was very eager to assist me with any questions I had. He made me feel very comfortable asking questions and he gave me a great understanding of the business. I will for sure be contacting the company with any future services that I may need because of him, and I will be requesting him to be part of completing the work needed.

Let me cut to the chase, CALL SERVPRO of West Knoxville if you have any sort of water emergency! SERVPRO of West Knoxville was the one aspect of peace in the chaos of my completely unexpected water emergency! My washing machine overflowed significantly with water flowing from my 2nd story laundry area throughout my main level living space and garage! Upon calling my insurance agent, she recommended I call SERVPRO. I called, received immediate and thorough communication about the process (even helping me over the phone to locate my main water turn off valve), and then the crew showed up within the next 2 hours! I have two small girls, so their timely response was such a relief. Not only did they promptly get to work, but the project manager also took the time to review my current needs, a few possibilities, and provided me with some very valuable knowledge of how to proceed after their mitigation job was complete. As a customer who values competence, communication, quality work for a good value, and positive customer service, I was beyond pleased with SERVPRO of West Knoxville! I have recommended them to multiple people in my area since, and will continue to do so!

SERVPRO came out to take care of a water damage at my home, they were extremely helpful, professional and I would recommend them to anyone looking for similar services!

I recently bought a home and the seller hired Serve Pro of West Knoxville. The seller was to have them clean the home due to them being smokers to help remove the nicotine residue and deodorize it. I met them at the home for a quote and could not believe how nice and professional they were. After it was scheduled I met them at the home to see the progress and was absolutely amazing. The difference in the home was incredible. The smoke smell was gone, and they did such a thorough job. The kitchen and cabinets looked brand new! They also got a layer off the windows and lighting fixtures I had no idea was there to begin with. I couldn’t be happier. I will definitely be using them for future cleaning and other services. To top it off the women that came out for the quote we’re the two to do the cleaning. They had remembered talking to me and were so friendly personable. It was a wonderful experience all around.

I used Sevpro for a customer that I had built a new house for in Tellico Village. There was an issue with the shower pan. Joel came and did an inspection, told me what was going to happen, and how much it was going to cost. The team came out and got it dry and took care of the mold and my customer.

Tim is an amazing guy.. Answered his phone on Saturday evening and was ready to go. Keep up the good work...