Straits Cleanup and Restoration

So happy with Reggie and his team at Servpro! Thank you all for doing an excellent job on our home!

Reggie and his crew did a great job! Very easy to communicate with. Thank you guys for being fast and efficient!

The crew was very responsive, respectful and helpful in working with me through insurance process. The crew was kind and understanding. The crew was easy to reach and always responded in a timely fashion.

Reggie and David were wonderful, worked very clean and efficiently. Both Reggie and David were kind, empathetic and very informative with any questions we had about the process with Serv Pro.

I cannot say enough good things about the SERVPRO team, especially Phil, Ellis, and Shelly. From the moment they arrived, they brought a level of professionalism, knowledge, and calm that made a very stressful situation feel manageable. Phil and Ellis were outstanding. Their communication was clear and consistent, and they took the time to explain every step of the process so we always knew what was happening and why. They worked efficiently, but never rushed through anything. You could tell they truly cared about doing the job right and treating our home with respect. In a situation that could have easily felt overwhelming, they made us feel supported and confident that everything was being handled properly. Shelly, the manager on our case, has also been incredible. Her guidance, responsiveness, and overall leadership have made a huge difference. She stayed on top of everything and made sure nothing fell through the cracks. It is clear she takes pride in her team and the work they do. This team truly does it all from mitigation to demo to repair and restoration, and they do it with a level of excellence that is hard to find. We are beyond grateful for their hard work, dedication, and professionalism. SERVPRO is lucky to have Phil, Ellis, and Shelly on their team. I would absolutely recommend them to anyone going through a difficult situation like ours.

Can’t recommend them enough! Without going into detail they went above and beyond to ensure we were satisfied. Tim and crew were great and very thorough.

The crew, Bobby, Reggie, Phil, David and Shelley were great! They answered all questions, treated our home like it was theirs. They worked professionally and cleaned up every day before going home. I highly recommend this Servpro.

I discovered a major plumbing failure in my master bathroom on a Sunday, leading to the need for ServPro’s expertise and quick response. Within hours of my call, I received a call back and a crew on site the very next morning first thing! Was impressed with the response time, attention to detail, respect given to our property and the clear/open communication that Bobby, the Crew Chief Reggie, and Techs-Marcus & Albert provided as they mitigated the plumbing failure and repairs. Their Team’s willingness to work with my work schedule made things less stressful, by not having to balance the two simultaneously. Recommend you to reach out to ServPro, located in Swansboro for any of your needs! They will not let you down! Will be the first people I call next time as well! Thank you Bobby, Reggie, Marcus, & Albert!!