Fire Damage Restoration Services
24/7 Emergency Fire Service
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Fire Cleanup
- Highly-Trained Fire Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
Service Areas
Your Local Fire Restoration Company
Fire damage can be devastating. But rest assured, our team of professionals will take the necessary precautions to help safely restore your property to pre-fire condition.
- Emergency Services 24/7: Our professionals are ready to respond 24/7, including on holidays. Our customer-focused professionals will assess the fire damage to your business, commercial, or residential property.
Insurance Claim Process: Our team will help you navigate the insurance claim process and coordinate the necessary paperwork for a quicker, easier experience.
Residential and Commercial Services: Our professionals have the skills, expertise, and equipment to properly restore your residential or commercial property.
Residential Fire Damage Restoration
When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.
- Board-up and roof tarping service
- Assessment of fire and smoke damage
- Water removal and drying (if present)
- Removal of soot and smoke odor
- Clean all restorable items
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Commercial Fire Damage Cleanup and Restoration
When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.
- Water removal from firefighting efforts
- Smoke damage and soot removal
- Commercial cleaning including carpet, upholstery, and window treatments
- Commercial large loss services
Soot and Odor Inspections
A comprehensive fire inspection allows our team to identify any soot damage in your home or business—and the source of any lingering odors related to the fire.
Board-Up and Roof Tarping Services
If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.
- Our quality roof tarp service helps protects your property from further damage
- Our board-up services help to secure your property from weather, animals, and illegal entry
Odor Removal
When your home is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.
- Mold smell removal
- Fire smoke odor removal
- Cigarette and cigar smoke removal
- Pet odors and more
Packout and Contents Restoration
A fire doesn’t just damage your property—it can impact the things that matter most to you. From furniture and appliances to family keepsakes and important business records, SERVPRO of Carteret & East Onslow Counties is here to help protect and restore your belongings.
We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Once your contents are ready, we return them to you so you can start getting life back to normal.
What our
customers are saying
This company has been so helpful to me and my family in a very hard time! We had a house fire earlier this year and through every thing Servpro has been supportive and has gotten things done. Special thanks to Courtney and Chance for helping us feel at home while waiting for our house to be restored and complete! We would refer Servpro to anyone needing their services!
So happy with Reggie and his team at Servpro! Thank you all for doing an excellent job on our home!
Reggie and his crew did a great job! Very easy to communicate with. Thank you guys for being fast and efficient!
The crew was very responsive, respectful and helpful in working with me through insurance process. The crew was kind and understanding. The crew was easy to reach and always responded in a timely fashion.
Reggie and David were wonderful, worked very clean and efficiently. Both Reggie and David were kind, empathetic and very informative with any questions we had about the process with Serv Pro.
I cannot say enough good things about the SERVPRO team, especially Phil, Ellis, and Shelly. From the moment they arrived, they brought a level of professionalism, knowledge, and calm that made a very stressful situation feel manageable. Phil and Ellis were outstanding. Their communication was clear and consistent, and they took the time to explain every step of the process so we always knew what was happening and why. They worked efficiently, but never rushed through anything. You could tell they truly cared about doing the job right and treating our home with respect. In a situation that could have easily felt overwhelming, they made us feel supported and confident that everything was being handled properly. Shelly, the manager on our case, has also been incredible. Her guidance, responsiveness, and overall leadership have made a huge difference. She stayed on top of everything and made sure nothing fell through the cracks. It is clear she takes pride in her team and the work they do. This team truly does it all from mitigation to demo to repair and restoration, and they do it with a level of excellence that is hard to find. We are beyond grateful for their hard work, dedication, and professionalism. SERVPRO is lucky to have Phil, Ellis, and Shelly on their team. I would absolutely recommend them to anyone going through a difficult situation like ours.
Can’t recommend them enough! Without going into detail they went above and beyond to ensure we were satisfied. Tim and crew were great and very thorough.
The crew, Bobby, Reggie, Phil, David and Shelley were great! They answered all questions, treated our home like it was theirs. They worked professionally and cleaned up every day before going home. I highly recommend this Servpro.
I discovered a major plumbing failure in my master bathroom on a Sunday, leading to the need for ServPro’s expertise and quick response. Within hours of my call, I received a call back and a crew on site the very next morning first thing! Was impressed with the response time, attention to detail, respect given to our property and the clear/open communication that Bobby, the Crew Chief Reggie, and Techs-Marcus & Albert provided as they mitigated the plumbing failure and repairs. Their Team’s willingness to work with my work schedule made things less stressful, by not having to balance the two simultaneously. Recommend you to reach out to ServPro, located in Swansboro for any of your needs! They will not let you down! Will be the first people I call next time as well! Thank you Bobby, Reggie, Marcus, & Albert!!
