St John Cleanup and Restoration

SERVPRO went above and beyond for us during a very stressful day of flooding. They responded quickly despite the heavy storms and were great about staying in touch so we always knew what was happening. The team explained every step of the cleanup and water‑removal process in clear, simple language and made sure future damage would be prevented. What really stood out was how supportive they were in helping us navigate some challenging communication with our insurance company. They were patient, approachable, and truly cared about making the situation easier for us. We’re very grateful for their professionalism and kindness. Highly recommend.

Our sump pump went out and the backup pump didn't work. Result--a flooded basement. I called SERVPRO Monday night, they responded early Tuesday and were at our home to do an estimate by 9:30 AM. Their crew showed up at 9:00AM Wednesday. Kudos especially to Brian Barnes and Josh.They had a fantastic work ethic and we're very kind and considerate. Those two gentlemen were very professional and did a fabulous job. We were so pleased. Thank you SERVPRO.

The crew of Cody,Jose,Joshua did a great job. They refused to accept a monetary thankyou. Thanks

Had a wonderful experience with Servpro! Thea called me back and was very thorough, but most of all kind and helpful. She walked me through the process. Nobody wants mold in their home, however if you have mold SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are the ones to call. Thank you Thea!

I recommend servpro in the future. Cody was our service person. He had lots of knowledge and tools to properly assess our water damage and remove the bad areas. He was professional and explained the situation and answereed our questions. Response was quick, same day. Thea was our work coordinator, she was great communicating the process and did the insurance forms for us.

I can’t say enough good things about this company. I had an emergency clean up needed after a basement flood. From the very beginning, starting with Thea and her coordinating with Joe, the job was handled quickly and professionally. I relied on both of these individuals for advice and was not disappointed. They went above and beyond to make sure I was satisfied. Top notch employees make for a successful company!

If I could leave more than 5 stars I would. We had a septic overflow in our basement and when we needed immediate help, Servpro was out to our house within a few hours. The Servpro crew were kind, prompt, efficient, and professional. Rob, Junior, and Stanford were the initial group that came out to look at our situation and put us at ease that they would get us put back together quickly and easily. The day of cleanup, Junior, Stanford, and Cody were again very kind and had our basement smelling and looking better than ever. They left equipment behind to dry and dehumidify the basement and prevent any future moisture problems. When they returned two days later to pick up the equipment, Cody and Angel were so kind and even chatted with me for a while before heading on to their next job. This kind of situation is something no one ever wants to go through. But it’s comforting to know that Servpro are a company that’s interested in helping people and treating their customers well. Thank you so much everyone!

Servpro did an excellent job for my business. I had fire damaged equipment and they came in immediately to get my equipment cleaned up and back to working order. Price for service was also very reasonable. I’d recommend Servpro for any unexpected clean up job.