Mascotte Cleanup and Restoration

Jordan C and his team went above and beyond doing extra cleaning of small items on the top of my kitchen cabinets.

From start to finish Servpro did an excellent job. We had a bad water leak. We called early evening and they were onsite within an hour with workers and. All the contents of the house were carefully boxed up and removed to climate controlled storage to facilitate their work. Due to their quick response, the home was dried out with no mold developing at all and damages were minimized. Servpro also did the restoration of the home and did an excellent job there as well. Our project manager Abby was on top of things from start to finish and very helpful. She patiently listened to our concerns and did a great job of getting everything done with excellent attention to detail!

Abby and her team were amazing! The team kept in constant communication and made sure the work quality was great. I would definitely recommend using Servpro of Lake County.

Professional, cordial and hard working!! I really don't have the words to explain how happy I am with the people at SERVPRO of Lake County.

The Servpro team did an incredible job mediating a plumbing backup that caused sewage to flow into my house. Their response was quick and communication along the way clear. Jordon and Marlon were meticulous in addressing all of the impacted areas and gave me confidence that my home would be clean and safe. Highly recommend the snd the Servpro team.

They came out promptly when notified. Always courteous and explained all did thoroughly.always told when would return so could know when to expect. Did all clean up after insurance came and inspected and worked with inspectors. Great in every way. Jordan, Jason, and Brandon all three were very courteous, explaining the next steps,on time when said they would come back, cleaning up and removing the debris; could not think of saying anything better or higher than what they did. Thank you all for making an unpleasant happing, better.

We recently used SERVEPRO for cleanup and restoration after the flood in our home. The teams and leaders worked well together, with the goal of providing great customer service and quality outcomes. We were particularly impressed by the Construction Manager, Abby Boyd. Ms. Boyd is very knowledgeable of the home restoration process, and an exceptional leader for the company. During this very stressful situation, she was supportive thru each step of the process, going above and beyond to ensure all work was completed to our satisfaction.

SERVPRO of Lake County was recommended by our insurance company. The crew showed up really quick with many pieces of equipment to clear the water from our home. Our SERVPRO liaison, Brandon, showed up and showed off! He was fantastic! Explained EVERY step. Brandon is a great listener and responded, without hesitation, to each of our concerns and many, many questions, As the mitigation process continued, Brandon was here with his crew every day. They were on time, outlined their goals for the day and then executed them flawlessly. His crew knew exactly what to do. The office staff was also extremely helpful in answering questions and paperwork issues. Melissa went above and beyond to help process an accounting invoice. If you need a company to help you with a water spill in your home, SERVPRO of Lake County is the company to call. SERVPRO should be considered the standard for excellence!