Biltmore Cleanup and Restoration

I used Servpro of Jacksonville NW due to my washer overflowing and flooding my laundry room and adjoining hallway. The flooding ruined my LVP flooring. We were blessed to deal with Alyssa who was at our house within an hour of our insurance company contacting them about our issue. She was a calming factor for us during a time when we were still in shock. I couldn’t ask for a better advocate on our behalf especially when it came to dealing with our washer repairman. She knew just what to do while it was hard for us to even think. The Servpro crew came in and got things moving in the right direction so quickly. Their follow-through and follow-up made us feel very valued by them. In a crisis, you learn who you can count on and this company earned my complete trust. I pray I don’t ever have to call them again, but if anything catastrophic were to happen, they would be the only call I will make. I am grateful. UPDATED 09-17-2024: This is the second time within a month that I have written a review of this company. I have NEVER done that before, but I could not let this go without sharing this. After the Servpro team had already completed their part of my emergency repair project, and owed me no further attention whatsoever, I ran into an unexpected issue as I was putting things back in place. I really didn’t know who I should call, but I knew if I just called Alyssa, she could at least point me in the right direction. I knew I could trust her guidance. This company had every right to hear my issue and send me somewhere else, but instead, they actually came to my house the very same day I called them. I was not expecting that and I was blown away. Alyssa and Ella came to my house, and again, made us feel like “we got you”. They didn’t just resolve my issue, they went above and beyond to make sure we were taken care of and completely back to functioning like we were before our emergency damage. They would not leave until they fixed and tested issues that were totally my responsibility, issues that I was having difficulty with. I cannot begin to tell you the blessing that these two are to me and my wife. I was at a road block and they handled it like it was the best part of their day. They are such positive, happy people and a joy to be around. Even my over protective dog felt at ease, which says a lot. I am truly thankful for a company like this that allows and supports game changers like Alyssa and Ella to truly care about their customers way beyond the services they are called to provide. Thank you, from the bottom of my heart!

Serv Pro did an exceptional job in remediating our ac water leak. All personnel were professional and explained in detail all of the processes involved with the cleanup. I would strongly recommend them to anyone.

SERVPRO team did a phenomenal job! From the estimate to the installation was easy and the installation technician was clean and professional! If I have any issues with restoration services, I will be using SERVPRO again.

Pete at SERVOPRO is amazing! The team here is honest, hardworking, attentive, and great at communicating. While shopping around and getting quotes to remove and replace a damaged bathroom ceiling, SERVPRO was the only company that really assessed the damage and what’s causing the damage. In the past, I’ve had maintenance people make me feel uncomfortable in my home when I’m by myself so professionalism is very important to me. Pete is very professional and I never had to worry about that with him. Would HIGHLY recommend Pete and Servpro. Thanks!!

Thank you to the SERVPRO team for renovating our rental property shower on such short terms & in a timely manner to be able to have the home ready for another tenant. Photos are before & after. We are extremely happy with the results.

After discovering a flooded house due to a ruptured faucet, a frantic call produced a very caring and capable ServePro team. We experienced nothing but professionalism and competency through the complete reconstruction with all employees and subcontractors. As the commercial says "It's like it never even happened". Three thumbs up!!!

Pete and his team were absolutely wonderful. From day one they were caring, polite and very understanding about the needs of their customer. I will highly recommend this company.

I had an excellent experience from estimate through job completion. The team was professional and efficient. My house had been vandalized by squatters and tenants who left filth throughout the house especially in the bathrooms and kitchen.