Lakemont Cleanup and Restoration

Awesome job guys! We appreciate you.

I was very pleased with the carpet cleaning. The cleaning done quickly and the technician was very professional. 

I am so pleased with the work that Nickie,Freida, Kristy, and the other ladies did at my home. They all showed what true professionalism is. Not only that, they were all very caring and kind to me. They treated my things like it was their own. I felt truly blessed the minute they walked into my home, and the same when they left for the last time. They really made an impact in my life. SERVPRO is really lucky to have these fine ladies working for them. Thank you so very much.

Just keep up with the quality of work you ALL did for me. Everyone worked very well together and knew what they were doing. Thank you!

Thank you SERVPRO for cleaning my office! The carpets were in desperate need of cleaning. You brought my office back to life. Luc, Adam and Nicholas were amazing in every way. They took the time to explain how the carpets were cleaned and also they were able to work through office quickly and efficiently. Amazing work guys! Will recommend to all my friends!

Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains  were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!

And Vanessa...I can’t say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!  

I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.

THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people’s lives!!

To whom it may concern,

I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.

My elderly mother made a huge mess last night when she did not make it to her bedside toilet.  We called several companies, and your company was able to come the soonest.  We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time.  He went above and beyond setting my wife at ease, that it was really no big deal.  When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."  

Well, they did a fantastic job.  Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect.  I couldn't have been more pleased.  The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around.  As I watched, it was obvious that they were doing their very best to give us the best possible job they could.  No cutting corners or going through the motions.  When the job was done, the transition was amazing.  The room was clean and smelled very nice, and that - believe me - was a transformation!

I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended.  Thank you for the fine job you did today, it was a real blessing.

SERVPRO did a excellent job and we will definitely use them again in the future! (Water Damage Restoration)