Biohazard Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Commercial, Residential, and Industrial Biohazard Cleanup
- 24/7 Emergency Response
- Trained, Certified Biohazard Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of The Mountains
Service Areas
Why Choose SERVPRO for Biohazard Cleaning Services?
Exposure to biological contaminants is a growing concern and can pose serious health consequences to yourself and those around you. Failing to effectively remove such contaminants can cause the spread of disease/viruses, can cause health complications and altogether contribute to unhealthy and dangerous environment. SERVPRO of The Mountains is trained to safely and effectively treat and remove biological and chemical contaminants, dispose of them properly in accordance with CDC, OSHA and state/national health regulations.
Equipped with the proper PPE and cleaning products, SERVPRO can help in containing and returning these unhealthy environments back into clean, safe homes and businesses.
Please read through our Biohazard Emergency Tips - Until Help Arrives Guide and follow these tips to safeguard yourself and your environment.
Crime Scene and Trauma
Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:
- Blood
- Bodily fluids
- Decomposing tissue
Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible.
Death and Suicide
Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.
Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.
Hoarding Cleanup
Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space.
Rodent Infestation
No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.”
Viruses & Pathogens
Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.
Illicit Substances
The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.
Chemicals and Residues
Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:
- Fingerprint powder
- Tear gas
- Pepper spray
- Fire extinguishers
SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.
Squad Cars and Jail Cells
Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:
- Blood
- Drug Residue
- Bodily Fluids
must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.
What To Do When You Have A Biohazard Emergency
The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.
Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.
Call Emergency Personnel
Emergency services should be called in a life-threatening situation.
Do Not Attempt Any Cleaning Yourself
Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.
Stay Out Of The Area
Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.
Treat All Bodily Fluids As Contaminated
Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.
Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly.
What our
customers are saying
Just keep up with the quality of work you ALL did for me. Everyone worked very well together and knew what they were doing. Thank you!
Thank you SERVPRO for cleaning my office! The carpets were in desperate need of cleaning. You brought my office back to life. Luc, Adam and Nicholas were amazing in every way. They took the time to explain how the carpets were cleaned and also they were able to work through office quickly and efficiently. Amazing work guys! Will recommend to all my friends!
Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!
And Vanessa...I can’t say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!
I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.
THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people’s lives!!
To whom it may concern,
I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.
My elderly mother made a huge mess last night when she did not make it to her bedside toilet. We called several companies, and your company was able to come the soonest. We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time. He went above and beyond setting my wife at ease, that it was really no big deal. When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."
Well, they did a fantastic job. Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect. I couldn't have been more pleased. The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around. As I watched, it was obvious that they were doing their very best to give us the best possible job they could. No cutting corners or going through the motions. When the job was done, the transition was amazing. The room was clean and smelled very nice, and that - believe me - was a transformation!
I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended. Thank you for the fine job you did today, it was a real blessing.
SERVPRO did a excellent job and we will definitely use them again in the future! (Water Damage Restoration)
I would highly recommend SERVPRO to anyone in the future.
Awesome job guys! We appreciate you.
I was very pleased with the carpet cleaning. The cleaning done quickly and the technician was very professional.
I am so pleased with the work that Nickie,Freida, Kristy, and the other ladies did at my home. They all showed what true professionalism is. Not only that, they were all very caring and kind to me. They treated my things like it was their own. I felt truly blessed the minute they walked into my home, and the same when they left for the last time. They really made an impact in my life. SERVPRO is really lucky to have these fine ladies working for them. Thank you so very much.
Just keep up with the quality of work you ALL did for me. Everyone worked very well together and knew what they were doing. Thank you!
Thank you SERVPRO for cleaning my office! The carpets were in desperate need of cleaning. You brought my office back to life. Luc, Adam and Nicholas were amazing in every way. They took the time to explain how the carpets were cleaned and also they were able to work through office quickly and efficiently. Amazing work guys! Will recommend to all my friends!
Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!
And Vanessa...I can’t say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!
I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.
THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people’s lives!!
To whom it may concern,
I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.
My elderly mother made a huge mess last night when she did not make it to her bedside toilet. We called several companies, and your company was able to come the soonest. We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time. He went above and beyond setting my wife at ease, that it was really no big deal. When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."
Well, they did a fantastic job. Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect. I couldn't have been more pleased. The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around. As I watched, it was obvious that they were doing their very best to give us the best possible job they could. No cutting corners or going through the motions. When the job was done, the transition was amazing. The room was clean and smelled very nice, and that - believe me - was a transformation!
I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended. Thank you for the fine job you did today, it was a real blessing.
SERVPRO did a excellent job and we will definitely use them again in the future! (Water Damage Restoration)
I would highly recommend SERVPRO to anyone in the future.
Awesome job guys! We appreciate you.
I was very pleased with the carpet cleaning. The cleaning done quickly and the technician was very professional.
I am so pleased with the work that Nickie,Freida, Kristy, and the other ladies did at my home. They all showed what true professionalism is. Not only that, they were all very caring and kind to me. They treated my things like it was their own. I felt truly blessed the minute they walked into my home, and the same when they left for the last time. They really made an impact in my life. SERVPRO is really lucky to have these fine ladies working for them. Thank you so very much.
About Us
Don & Terri Collins have owned & operated SERVPRO of the Mountains since 1995.
Don is a graduate of Emmanuel College in Franklin Springs. His time spent in Franklin county gave him a love for beautiful Northeast Georgia and its people. After finishing his degree at the University of Georgia, Don went to work for SERVPRO of Athens. When in 1988, an opportunity came to purchase the SERVPRO office that served Stephens, Hart, Franklin and Elbert counties, Don jumped at the chance to return to the area. The first “office” was in fact a desk located on the back porch of a friend’s home. Our rural nature, large territory and smaller populations present challenges to any stand alone service franchise. But our incredible neighbors and local businesses have supported their hometown SERVPRO and we have flourished here.
In 1995, the existing SERVPRO franchise was purchased including the counties of Habersham, Rabun, White, and Banks. The Collins family had successfully served the Toccoa to Elberton areas for 7 years and felt that the time was right for expansion. In those early years, Terri worked another job to keep steady cash coming in to support the family. Eventually, she was able to join the company full time and took over managing the office and administrative functions. Family business makes its demands on all members including son Justin who labored as a teen and college student doing at one time or another every type of field job. In 2009, he returned to the business and developed our marketing department. Justin then worked his way thru the office and administrative teams growing and improving those departments as well. Currently, he serves as our General Manager.
Over the past 3 decades, SERVPRO has been blessed with several hundred amazing employees. A service business succeeds only on the caliber of its people and we have always been given the best. So many of our staff have also matured into managers, leaders and even business owners. Not only are our staff trained and certified to industry standards, they are chosen for their character and compassion as well. Our people are caring and professional at times when our customers are at their most stressed dealing with unexpected fire or water damage.
In October 1995, our first mountains location was opened in Mt Airy, Ga. The company had expanded into fire and water cleanup by that time and 24-hour service had become a necessity. Many a late night was spent extracting and drying many local homes, churches, schools and businesses. In the subsequent years this office out grew its space and relocated to several different locations. Today, our permanent home is in Clarkesville on the Hollywood Highway. This gives us a great central location to quickly reach our customers in all parts of our service area. The company continues to grow in size and its technical acumen to meet the ever-changing needs of the restoration industry. Due to many customer requests, today we also provide full reconstruction services as well.
The joys of living and working here are many. Certainly, no one has a more stunning commute to work each day. We are indeed privileged to serve the wonderful people of the mountains community.
We thank God for the blessings of our exceptional staff, loyal customers and the local business community that has enabled our success these many years. Don & Terri, their children and grandchildren all continue to make their homes here in beautiful Northeast Georgia.
