Here to Help® 24/7
Cleaning. Restoration. Construction.
Faster to any size disaster™
Here to Help® 24/7
SERVPRO of The Mountains
Service Area
Restoration and Cleaning Services
SERVPRO of The Mountains is familiar with the inconvenience caused by sudden and immediate disaster. In our services area we regularly respond to primary and secondary homes, large and small businesses. It never happens when you would prefer and always puts a hurdle in planning, scheduled events and business production. Here at SERVPRO we understand the importance of an uninterrupted schedule. Our technicians are trained to minimize the impact of the damage in your home or business and the impact it has in your scheduled life. Once onsite and having assessed the damage our teams will work with you to develop the best restoration plan for your situation and needs. Our technicians are trained to monitor the loss daily and report its progress to the contact whether onsite or offsite giving you the needed information while allowing you to continue your schedule.
If disaster finds its way into your home or business. Call SERVPRO of The Mountains to let our trained technicians clear the hurdles with you.
What our
customers are saying
Just keep up with the quality of work you ALL did for me. Everyone worked very well together and knew what they were doing. Thank you!
Thank you SERVPRO for cleaning my office! The carpets were in desperate need of cleaning. You brought my office back to life. Luc, Adam and Nicholas were amazing in every way. They took the time to explain how the carpets were cleaned and also they were able to work through office quickly and efficiently. Amazing work guys! Will recommend to all my friends!
Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!
And Vanessa...I can’t say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!
I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.
THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people’s lives!!
To whom it may concern,
I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.
My elderly mother made a huge mess last night when she did not make it to her bedside toilet. We called several companies, and your company was able to come the soonest. We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time. He went above and beyond setting my wife at ease, that it was really no big deal. When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."
Well, they did a fantastic job. Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect. I couldn't have been more pleased. The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around. As I watched, it was obvious that they were doing their very best to give us the best possible job they could. No cutting corners or going through the motions. When the job was done, the transition was amazing. The room was clean and smelled very nice, and that - believe me - was a transformation!
I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended. Thank you for the fine job you did today, it was a real blessing.
They were very professional. Nicholas did an excellent job in representing SERVPRO!
I would highly recommend SERVPRO to anyone in the future.
Awesome job guys! We appreciate you.
I was very pleased with the carpet cleaning. The cleaning done quickly and the technician was very professional.
I am so pleased with the work that Nickie,Freida, Kristy, and the other ladies did at my home. They all showed what true professionalism is. Not only that, they were all very caring and kind to me. They treated my things like it was their own. I felt truly blessed the minute they walked into my home, and the same when they left for the last time. They really made an impact in my life. SERVPRO is really lucky to have these fine ladies working for them. Thank you so very much.
Just keep up with the quality of work you ALL did for me. Everyone worked very well together and knew what they were doing. Thank you!
Thank you SERVPRO for cleaning my office! The carpets were in desperate need of cleaning. You brought my office back to life. Luc, Adam and Nicholas were amazing in every way. They took the time to explain how the carpets were cleaned and also they were able to work through office quickly and efficiently. Amazing work guys! Will recommend to all my friends!
Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!
And Vanessa...I can’t say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!
I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.
THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people’s lives!!
To whom it may concern,
I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.
My elderly mother made a huge mess last night when she did not make it to her bedside toilet. We called several companies, and your company was able to come the soonest. We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time. He went above and beyond setting my wife at ease, that it was really no big deal. When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."
Well, they did a fantastic job. Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect. I couldn't have been more pleased. The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around. As I watched, it was obvious that they were doing their very best to give us the best possible job they could. No cutting corners or going through the motions. When the job was done, the transition was amazing. The room was clean and smelled very nice, and that - believe me - was a transformation!
I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended. Thank you for the fine job you did today, it was a real blessing.
They were very professional. Nicholas did an excellent job in representing SERVPRO!
I would highly recommend SERVPRO to anyone in the future.
Awesome job guys! We appreciate you.
I was very pleased with the carpet cleaning. The cleaning done quickly and the technician was very professional.
I am so pleased with the work that Nickie,Freida, Kristy, and the other ladies did at my home. They all showed what true professionalism is. Not only that, they were all very caring and kind to me. They treated my things like it was their own. I felt truly blessed the minute they walked into my home, and the same when they left for the last time. They really made an impact in my life. SERVPRO is really lucky to have these fine ladies working for them. Thank you so very much.
About Us
Don & Terri Collins have owned & operated SERVPRO of the Mountains since 1995.
Don is a graduate of Emmanuel College in Franklin Springs. His time spent in Franklin county gave him a love for beautiful Northeast Georgia and its people. After finishing his degree at the University of Georgia, Don went to work for SERVPRO of Athens. When in 1988, an opportunity came to purchase the SERVPRO office that served Stephens, Hart, Franklin and Elbert counties, Don jumped at the chance to return to the area. The first “office” was in fact a desk located on the back porch of a friend’s home. Our rural nature, large territory and smaller populations present challenges to any stand alone service franchise. But our incredible neighbors and local businesses have supported their hometown SERVPRO and we have flourished here.
In 1995, the existing SERVPRO franchise was purchased including the counties of Habersham, Rabun, White, and Banks. The Collins family had successfully served the Toccoa to Elberton areas for 7 years and felt that the time was right for expansion. In those early years, Terri worked another job to keep steady cash coming in to support the family. Eventually, she was able to join the company full time and took over managing the office and administrative functions. Family business makes its demands on all members including son Justin who labored as a teen and college student doing at one time or another every type of field job. In 2009, he returned to the business and developed our marketing department. Justin then worked his way thru the office and administrative teams growing and improving those departments as well. Currently, he serves as our General Manager.
Over the past 3 decades, SERVPRO has been blessed with several hundred amazing employees. A service business succeeds only on the caliber of its people and we have always been given the best. So many of our staff have also matured into managers, leaders and even business owners. Not only are our staff trained and certified to industry standards, they are chosen for their character and compassion as well. Our people are caring and professional at times when our customers are at their most stressed dealing with unexpected fire or water damage.
In October 1995, our first mountains location was opened in Mt Airy, Ga. The company had expanded into fire and water cleanup by that time and 24-hour service had become a necessity. Many a late night was spent extracting and drying many local homes, churches, schools and businesses. In the subsequent years this office out grew its space and relocated to several different locations. Today, our permanent home is in Clarkesville on the Hollywood Highway. This gives us a great central location to quickly reach our customers in all parts of our service area. The company continues to grow in size and its technical acumen to meet the ever-changing needs of the restoration industry. Due to many customer requests, today we also provide full reconstruction services as well.
The joys of living and working here are many. Certainly, no one has a more stunning commute to work each day. We are indeed privileged to serve the wonderful people of the mountains community.
We thank God for the blessings of our exceptional staff, loyal customers and the local business community that has enabled our success these many years. Don & Terri, their children and grandchildren all continue to make their homes here in beautiful Northeast Georgia.
