Encino Cleanup and Restoration

The SERVPRO team was absolutely amazing! They handled everything from the drying of my home and making sure there is no mold to the repairs that were needed afterward. They worked with my insurance company and were very transparent with all the necessary work. The adjuster at first was a bit aggressive, but after SERVPRO documented and explained the protocols, we earned their trust. Can't recommend them enough!

When we had an employee in our office test positive for COVID-19 everyone was freaking out.  I called SERVPRO and Genna took the time to explain the disinfecting/sanitization process and explained the entire process their team goes through.  He mentioned a lot of high-profile accounts that have used their services, and what is done during their certification process.  They were even able to arrive a few hours after I called them. They had 4 SERVPRO staff members in full PPE onsite disinfecting our office space the same day. The full report, and testing that was provided put our staff at ease. If we were to experience any type of emergency I know exactly who to call in the future!

SERVPRO has handled several large losses for our company. In each case, they have provided outstanding service and communication throughout the process. They are highly recommended.

Oh man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout out to Genna, Alan, and Manny!

Where do I start? I own a physical therapy clinic. We have stayed open from the beginning of this pandemic because we are considered essential. We have done really well for four months until last Wednesday. We got a phone call that one of our patients tested positive for the coronavirus (not from the clinic). We had heard before that one of our friends used this company. We called right around midnight. We were a little panicked because we weren't sure how to make sure that the clinic was safe for patients and employees' return. We ended up closing the clinic out of an abundance of caution. We spoke to someone a little before midnight and by 12:30 there was an eight person crew at our clinic. They were very professional. They came in, we walked the area and then we proceeded to leave. They got dressed in their hazmat suits and gloves and eye protection. I watched them work on the cameras. They cleaned every crevice of the clinic, the offices, the bathrooms , the break room. It took about four hours and the price was extremely reasonable for after hours work and on such short notice. The gentlemen that came were super friendly, very informative and very professional. We then hired them for our second location. Their work made us feel very safe to return personally and safe for our patients and employees to return as well. I highly recommend this company for their work, responsiveness and professionalism.  If anyone is looking for a deep disinfecting of the area you should call this company. The guy I spoke to was Genna.

SERVPRO did remediation work for us following water damage from a leaking pipe under the house. The work involved drying out and cleaning the crawl space under the house as well as multiple areas inside. The staff was thorough in first checking all areas to assess what needed to be done. They were careful when moving our items to clear areas for work and put up lots of plastic tenting so that dust and debris were contained. Overall, they did their best to minimize disruption and make space still safe and livable for us during the repair work. SERVPRO was prompt in contacting me and coming out right away to start work, accommodated our schedules, showed up on time each day, and kept us updated throughout the process. Everyone we dealt with at SERVPRO was professional, courteous, and knowledgeable.

The SERVPRO team was absolutely amazing! They handled everything from the drying of my home and making sure there is no mold to the repairs that were needed afterward. They worked with my insurance company and were very transparent with all the necessary work. The adjuster at first was a bit aggressive, but after SERVPRO documented and explained the protocols, we earned their trust. Can't recommend them enough!

When we had an employee in our office test positive for COVID-19 everyone was freaking out.  I called SERVPRO and Genna took the time to explain the disinfecting/sanitization process and explained the entire process their team goes through.  He mentioned a lot of high-profile accounts that have used their services, and what is done during their certification process.  They were even able to arrive a few hours after I called them. They had 4 SERVPRO staff members in full PPE onsite disinfecting our office space the same day. The full report, and testing that was provided put our staff at ease. If we were to experience any type of emergency I know exactly who to call in the future!

SERVPRO has handled several large losses for our company. In each case, they have provided outstanding service and communication throughout the process. They are highly recommended.

Oh man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout out to Genna, Alan, and Manny!

Where do I start? I own a physical therapy clinic. We have stayed open from the beginning of this pandemic because we are considered essential. We have done really well for four months until last Wednesday. We got a phone call that one of our patients tested positive for the coronavirus (not from the clinic). We had heard before that one of our friends used this company. We called right around midnight. We were a little panicked because we weren't sure how to make sure that the clinic was safe for patients and employees' return. We ended up closing the clinic out of an abundance of caution. We spoke to someone a little before midnight and by 12:30 there was an eight person crew at our clinic. They were very professional. They came in, we walked the area and then we proceeded to leave. They got dressed in their hazmat suits and gloves and eye protection. I watched them work on the cameras. They cleaned every crevice of the clinic, the offices, the bathrooms , the break room. It took about four hours and the price was extremely reasonable for after hours work and on such short notice. The gentlemen that came were super friendly, very informative and very professional. We then hired them for our second location. Their work made us feel very safe to return personally and safe for our patients and employees to return as well. I highly recommend this company for their work, responsiveness and professionalism.  If anyone is looking for a deep disinfecting of the area you should call this company. The guy I spoke to was Genna.