Specialty Cleaning Services

These guys are the best. Unfortunately I've had to use them two times. Very professional. Great follow up and communication. If you need mitigation work, which in my case was for mold, look no further. Didn't leave until job was completely finished, with no mess left behind.

My first call was to my insurance agency who recommend that I call SERVPRO. My Claims Manager, Nora Choe, ran a tight and happy ship, keeping all parties informed, being available at all times and never failing to explain carefully the various duties and requirements of the entire process. We were innocents. The technicians  assigned to our project were equally patient, fielding questions knowledgeably and cheerfully. Hessler and Jesse alternated  managing their teams very well ( and Jesse's broken arm never stopped any progress!) Both men were most considerate of our feelings, as well as of our property. Punctuality is their middle name. If asked advice by friends and neighbors, we will suggest they call SERVPRO Encino/Sherman Oaks.

We had mold in our home in one of our most lived in areas, the bar right off of the kitchen. We had suspected mold for a few weeks and finally called SERVPRO to come help us with our mold remediation. They were impeccable with detail and kept us in the loop on everything, we will be recommending them to those close to us.  

My wife confirmed we had mold in our laundry room after becoming sick and having symptoms of mold in our home. We called SERVPRO of Encino/Sherman Oaks because of the referrals given to us by friends and we were just as impressed. I don't wish to have another mold problem but if we do I know who we will be calling. 

"Thank you so much for the personal attention you provided us at our home. Your team did a great job of providing fantastic service and much needed expertise in our time of need."

"Thank you so much for taking care of me during this very difficult time. You and your people were instrumental in drying out the wet, damaged areas of my home and prevented further damage and possible mold growth"

When we had an employee in our office test positive for COVID-19 everyone was freaking out.  I called SERVPRO and Genna took the time to explain the disinfecting/sanitization process and explained the entire process their team goes through.  He mentioned a lot of high-profile accounts that have used their services, and what is done during their certification process.  They were even able to arrive a few hours after I called them. They had 4 SERVPRO staff members in full PPE onsite disinfecting our office space the same day. The full report, and testing that was provided put our staff at ease. If we were to experience any type of emergency I know exactly who to call in the future!

Alan, upon finishing with your Simi Valley Team with my ordeal, I can’t say enough good things about Adam Fox and his crew in Simi. They were outstanding from the start. Adam does a great job in leading and guiding his group and is “hands-on.” This says a lot about his character. His demeanor is cool, calm, and very professional.

You have a great guy there in Adam and his people; you are lucky to have them.

I appreciate your leadership and advice for me from the beginning to understand the process and system to make my experience as best as possible.

The team packed me up a week or so ago, and I am writing a check to pay you off for the finish.

I am certainly going to post another appropriate note on Google and continue to recommend to everyone about contacting SERVPRO of Simi Valley and SERVPRO of Encino for any and all of their needs.

Please reach out to me anytime if I can help in business or personally.

Wishing you and your family a Merry Christmas and happy new year!