SERVPRO of Encino / Sherman Oaks

Alan and the team at SERVPRO were great when my grandma had a hot water leak at her house. They made the process smooth and as easy on her as possible. She had to move out while they did the repair work, but they took care of her home and did a wonderful job of keeping the family updated with their progress. Her house looks better than ever and we're all so happy that she's back in her clean, safe, comfortable home

SERVPRO of Encino/Sherman Oaks are absolutely TOP NOTCH.  They are professional, prompt, reliable, and have excellent verbal and daily written communication updates so you are not left in the dark.  I used them for a complicated water remediation project in a condo homeowner's association that flooded both the common area and inside of a condo unit

Believe it or not, this is my third water loss in my home. Unbelievable. Nevertheless, I was very unhappy with the last 2 companies I have used. I asked my agent to help find me a good company. He did. He found me SERVPRO. My saviors. I was updated every single day. They wore booties because my expensive hard wood flooring was not water damaged this time. Thank God. They protected my floors, I cannot even explain how much that means to me because these floors are brand new! Overall the experience was great and I hope I never have another flippin water loss again.... But if I do I know who to call

I can't be more thankful for all that Team SERVPRO has helped us through. They understand the emotions homeowners go through and really work hard to ease the pain of the losses we have had from the fire. Communication was perfect and they set the bar in quality. Special thank you to Nora and Alan. You guys and everyone are ROCKSTARS!

SERVPRO did remediation work for us following water damage from a leaking pipe under the house. The work involved drying out and cleaning the crawl space under the house as well as multiple areas inside. The staff was thorough in first checking all areas to assess what needed to be done. They were careful when moving our items to clear areas for work and put up lots of plastic tenting so that dust and debris were contained. Overall, they did their best to minimize disruption and make space still safe and livable for us during the repair work. SERVPRO was prompt in contacting me and coming out right away to start work, accommodated our schedules, showed up on time each day, and kept us updated throughout the process. Everyone we dealt with at SERVPRO was professional, courteous, and knowledgeable.

When we had an employee in our office test positive for COVID-19 everyone was freaking out.  I called SERVPRO and Genna took the time to explain the disinfecting/sanitization process and explained the entire process their team goes through.  He mentioned a lot of high-profile accounts that have used their services, and what is done during their certification process.  They were even able to arrive a few hours after I called them. They had 4 SERVPRO staff members in full PPE onsite disinfecting our office space the same day. The full report, and testing that was provided put our staff at ease. If we were to experience any type of emergency I know exactly who to call in the future!

Alan, upon finishing with your Simi Valley Team with my ordeal, I can’t say enough good things about Adam Fox and his crew in Simi. They were outstanding from the start. Adam does a great job in leading and guiding his group and is “hands-on.” This says a lot about his character. His demeanor is cool, calm, and very professional.

You have a great guy there in Adam and his people; you are lucky to have them.

I appreciate your leadership and advice for me from the beginning to understand the process and system to make my experience as best as possible.

The team packed me up a week or so ago, and I am writing a check to pay you off for the finish.

I am certainly going to post another appropriate note on Google and continue to recommend to everyone about contacting SERVPRO of Simi Valley and SERVPRO of Encino for any and all of their needs.

Please reach out to me anytime if I can help in business or personally.

Wishing you and your family a Merry Christmas and happy new year!

I would definitely recommend this SERVPRO to all my family and friends. The seal to my washer broke and flooded my laundry room. SERVPRO came in no time to get all the water out and they laid down several pieces of machines to help with the drying. They were honest with the work and didn't try to over sell me. I was able to keep my tile floor that was newly installed recently.

Unfortunately, I've needed SERVPRO's services twice in the last 12 years and both times they did NOT disappoint. My upstairs neighbor's hot water heater burst 2 weeks ago and from minute one, SERVPRO was responsive and helpful. Jenny Konstantinovskaya was my rep and she went above and beyond to make sure I understood how it worked with insurance, walking me through what the process would be to clean, dry, and demo, coordinating their tech times with my tenants, answering all my questions and even helping me find a contractor to make all the necessary repairs. She made this very stressful event a little bit easier to deal with, even after SERVPRO's work was finished. I couldn't recommend her and SERVPRO more! Thank you!

Alan and the team at SERVPRO were great when my grandma had a hot water leak at her house. They made the process smooth and as easy on her as possible. She had to move out while they did the repair work, but they took care of her home and did a wonderful job of keeping the family updated with their progress. Her house looks better than ever and we're all so happy that she's back in her clean, safe, comfortable home

SERVPRO of Encino/Sherman Oaks are absolutely TOP NOTCH.  They are professional, prompt, reliable, and have excellent verbal and daily written communication updates so you are not left in the dark.  I used them for a complicated water remediation project in a condo homeowner's association that flooded both the common area and inside of a condo unit