Totem Lake Cleanup and Restoration

Good Customer service is hard to come by these days, but this team was awesome! Everyone was friendly and responsive from the beginning. Max and armando were polite , kept the work area clean ( I had a lot of worry about this with my wife’s severe allergies and the pollen nightmare this year. everything went, super smooth and Ive heard horror stories from our neibors that have had water loses but there was no surprises, the team took the time to make sure we understood the process answerd all of r questions. It seems they take pride in their work. Thanks again you guys and the nice girl who answer the phone for my calls every day. It was great but I hope we never see ya again! ha

After discovering water damage in our home, we were overwhelmed and didn't know where to start. The team at SERVPRO of Kirkland responded quickly and walked us through every step of the process. They were professional, knowledgeable, and always willing to answer our questions. Communication was excellent from the office staff to the technicians, and we always knew what to expect. They treated our home with care, kept the work area clean, and made a stressful situation much easier to manage. The entire team went above and beyond to make sure the job was done right. If you ever find yourself needing restoration services, I wouldn't hesitate to recommend SERVPRO of Kirkland. Their customer service and attention to detail were outstanding, and we're grateful for everything they did.

Josh and Max completed the dry out process from our dishwasher leak with utmost care. Very pleasant and detail- oriented crew. A++

Servpro did an outstanding job handling the water loss at my home. From the start, their team, especially Derek, was quick to respond, friendly, and genuinely professional in a way that actually felt human. He was incredibly helpful, patient, and took the time to walk me through everything, even when I had what felt like a thousand questions. What stood out the most was their communication through out the whole process. They kept it clear, consistent, and easy, which made a stressful situation feel a lot more manageable. I always knew what was happening, what to expect next, and who to reach out to if I needed anything. I did run into some hiccups with my insurance company….after 15 years of coverage; I learned some things. Tayler stepped into advocate on my behalf, push back where needed, and help navigate the situation. I also want to recognize the oh so fabulous crew who worked in my home and treated my space with care. Thank you! Thank you! Thank you Kirkland team!

Gerardo and Silesia from servepro were great! They were punctual, on task, and left everything in super shape. They were a five star team.⭐️⭐️⭐️⭐️⭐️

We had a water leak in our building. Rodrigo from Servpro was there within 30 mins and stayed all day finding the leak and setting up the equipment to preserve our wood floors. He was professional, prompt, thorough and respectful of our home. Would highly recommend this team.

We had a major mold and leak issue. Production manager Maureen Lopez and her team Were there the next day for testing and the day after for removal. The work was done in a very timely manner and Maureen kept us in the loop every step of the way. She also works with her team which was great to see. Thank you to Derick,Maureen and their team for very professional work.

Maureen , Oriana did a wonderful job! They were thoughtful, caring and professional.