Royal Oaks Cleanup and Restoration

John was great to work with and was straight forward with our options.

Our drain line was drilled through by a contractor that was hired by our city to run fiber optic line causing our toilets, sinks and showers to back up, overflow and saturate our walls and carpet. We knew the timing to start the cleaning/repair process was of the utmost importance to prevent moisture from spreading and mold from growing, so we began calling around. Servpro went above and beyond making us a priority and sent out a team, that if I tried to describe as incredible, it would STILL be an understatement. Patrick, Alejandro and Chase showed up on a last minute call, Fridays Night of labor day weekend with smiles in their faces and a professionalism that I can comfortably describe as second to none; we have a high-strung four-year-old little girl and an even more high-strung one year old Akita that these men not only greeted with kindness, but showed an incredible amount of patience for. They moved through and around our home with a tremendous amount of respect for our things which speaks volumes considering the amount of drywall and carpet they had to tear out; they moved our furniture without putting a single scratch on it and even went above and beyond to salvage a closet shelf that I had told them was built by a previous owner who had recently passed away. My wife, our little girl, our Akita and I were able to comfortably watch a movie in another room undisturbed while they worked, and, in what seemed like no time at all, they had fans set up, walking us through what they had done, the next steps ahead and making sure we were comfortable. Where we started this day with a large amount of disappointment, uncertainty and frustration from unforseen unfortunate events, we were able to end with complete satisfaction and optimism. These boys really set the bar in service.

I work for a Chevrolet Dealership in western Oklahoma. We had a water line break in a bathroom over a weekend and it flooded most of our offices. We contacted Servpro and they came out immediately. John, the project manager, did a walk through and let us know what needed to be done and what to expect. His team came in and went straight to work. They were fast, efficient, and friendly. They maintained a safe working environment for our staff. John even came back when our insurance adjuster came 48 hours later and did a walk through with the adjuster. They are providing an estimate and handle the negotiation of damages and repair costs. The owner, Michael came by to follow up and make sure everything that could be done was done and to see if there was anything else we might need. I truly cannot say enough good things about this company. Servpro will be the first call we make if we are ever in this situation again!

Michael was a great help.

Servpro did an outstanding job restoring our property after water damage. The team was professional, responsive, and worked efficiently to get everything back to normal quickly. Michael Whittle and his team made a stressful situation so much easier.

Tae was extremely professional, respectful, and very thorough. Would recommend him any time!

Patrick was awesome! Personable, professional and polite!

Chase & Patrick made my experience of gutting out my home not as painful! They were very helpful and willing to explain their process while being witty (which was well appreciated and needed). I would 100% recommend them as techs and ServPro as a company.