Lewisville Cleanup and Restoration

Kelin helped me have Gavin and Chris come out to evaluate and fix water damage, mold, doors, and painting. They were diligent, thorough, efficient, polite, and extremely helpful. Bottom line is they were terrific! I definitely recommend 100%. These guys were all All-Stars! Thank you Gentlemen!

10/10! ServPro of west Forsyth exceeded my expectations! After having a busted pipe in my finished basement, Servpro was absolutely exceptional! The demo was done by two young guys named Jack and Jerry… phenomenal! Had to come back multiple days but the professionalism, work ethic and communication was top tier that you just don’t find often nowadays! It was impressive enough I told more people than cared about how impressed I was with them. Then, when it was time to build the estimate for insurance, Nate was elite at his job as well. Bent over backwards to make sure every detail was covered, and even went to “battle” (joking) with my insurance company to make sure what needed to be done was covered by insurance. Rarely do I have an experinace with a company in modern times that helps restore some faith in humanity, but Servpro did just that. Whatever they are doing there to have such professional, hardworking and competent employees, they need to teach a course in it!

The technicians were professional and excellent with communication. I was out of State and they went out of their way to let me know what was going on. They even called to check on whether my 100 lb dog should be left outside. Their clean up was immaculate. Highly recommend them!

From the first phone call to schedule to the follow up phone call to confirm arrival time, Andy was very professional and helpful. He actually arrived ahead of schedule and was quite thorough in the requested mold inspection throughout the attic, basement, and house. He explained things in an easy understanding way. I appreciate his promptness and professionalism. I will certainly recommend SERVPRO to anyone looking for a company such as this.

Exceptional Customer Service from the ServPro Team On Friday, we experienced water coming into our office from underneath an exterior wall. It was a stressful situation, and unfortunately, the building owner was not very proactive in addressing the cleanup needs. Thankfully, one call to ServPro completely changed the course of the day. When I spoke with Romela, she immediately understood the urgency of the situation and sprang into action. Her calm, professional, and cheerful demeanor instantly reassured me that we were in good hands. She took the initiative to contact Gavin, making sure he understood that our office closed at 4:00 PM and emphasizing the importance of getting us assistance that same day. Her comment, "Let's just see what he can do to get y'all in today," demonstrated her commitment to helping us find a solution rather than simply following a process. I am incredibly grateful for her efforts. Within minutes of ending my call with Romela, Gavin contacted me directly. He provided updates on his location, explained his timeline, and even let me know he needed to return to the shop to unload and reload equipment specifically suited to our situation. His communication was clear, proactive, and professional from the very beginning. About an hour and a half later, Gavin and Chris arrived, and honestly, we were blown away. They introduced themselves, assessed the situation, and immediately got to work. Throughout their time in our office, they were respectful, informative, professional, and genuinely pleasant to work with. Their teamwork was especially impressive. They worked seamlessly together, ensuring that everything was handled efficiently so that we could leave the office on time. Gavin thoroughly reviewed the equipment agreement with us, explained the process of leaving equipment over the weekend, and assured us they would return first thing Monday morning to assess the situation. True to his word, Gavin and Chris arrived promptly on Monday and completed the job. I have never had a bad experience with ServPro, but I can honestly say I have never had one this exceptional. Romela, Gavin, and Chris each played a vital role in turning a frustrating and stressful situation into a positive experience. They exemplified professionalism, teamwork, accountability, and outstanding customer service. Thank you, Romela, Gavin, and Chris, for setting such a high standard and for truly living up to ServPro's commitment to serving customers. Your efforts did not go unnoticed and were greatly appreciated.

Chris and Gavin are 2 of the best!!Very professional

This team was amazing! So helpful in a pretty distressing time and my contact guy Gavin was so kind and caring and explained every step very well! Highly recommend!

We had our second floor laundry room flood on a Saturday morning and ServPro came within an hour and got right to work. Chris and Gavin were an amazing team and with us through the whole mitigation process answering all of our questions and checking in each day for over a week making sure everything that needed to be torn out was and all the sub-flooring got dried. They were super helpful, hardworking, quick to respond to messages and easy to work with.