Lexington Cleanup and Restoration

Sony and Tylor’s teams did an outstanding job removing water from a recent rain storm. They worked very hard, were polite and informed us of the process and expectations often, provided a clean workspace, were organized and efficient, and instilled confidence that our end result would be positive.

Brian Cartee called me and explained in detail the plan to clean up and sanitize. He checked on the crews and did a final inspection. He was thorough, supportive and showed empathy for my loss. The experience was less stressful knowing he took care of business.

Tylor was a pleasure to work with and was great at communicating with us and finding out answers if he didn’t know. He was very personable and was very respectful of us as the homeowners. He was great at giving us a heads up of when he would be arriving or leaving and who was going to be with him or coming at a later time. He made us feel very comfortable and taken care of.

Big Shout out to Travis! He has been the guy who has done a few different Carpet Cleans for me over the past couple months. I have absolutely no complaints, he is very thorough and follows up with me each time to make sure im satisfied with the results. He has been very respectful & professional which you don't see very often anymore!

We had flooding in our basement, Servpro was great to work with. They worked hard to make sure our basement was dry and cleared out, they answered every question we had, they were very professional and had great customer service in every interaction with every staff member that came through our home.

I just wanted to say thank you to Brian and the ladies that I spoke to on the phone, Lauren and Holly. I am absolutely blown away by the above and beyond service I received. The care and attention provided were truly exceptional. Every step of the way, I felt understood, supported, and valued. The team went the extra mile to ensure not only that my needs were met but that I felt completely comfortable and confident throughout the process. Their empathy, professionalism, and dedication set a new standard for what excellent service should be. I can’t recommend them highly enough this level of understanding and care is truly rare and remarkable.

A wonderful job that Brian and Ry did to clean up our sewer damage. I highly recommend them .

We had a major water disaster at our house. Glad I turned to Servpro for the water mitigation. Travis, Brian, demichael, and others did a great job. Always showed up when they said they would, got us dried out and ready for reconstruction. Highly recommended