Orchard Lake Cleanup and Restoration

The staff was great. I enjoyed being around them. They made the mess a little better to deal with. 

I am writing to let you know how deeply grateful I am for the excellence of service provided by your lead technician, Josh Draper.  He (assisted ably and well by Brandon and the rest of the crew) has been absolutely superb in providing caring and competent and sustained attention to my basement issues.  Hopefully, my basement will never flood again.  If it does, I would never use anyone but you to solve the problem.  I suggest you do whatever it takes to keep Josh on your team.

We were totally satisfied. Always kept us informed on arrival time and worked around our schedule. Paul & Tim were amazing. I have never had anyone work for me that worked harder than Tim - he worked non stop. Paul was a great leader. They all went over and above to please us. 

My wife and I just bought our home in July 2018, we experienced our first water loss ever in January 2019. Our washing machine malfunctioned causing a flood in our laundry room, which then went into the kitchen, the half bath, and down into the basement. All flooring had to go, bathroom gutted, laundry room gutted, and basement down to cement. It was a horrible experience but we cant say enough good things about SERVPRO, and their staff. Carolyn and Chad handled everything in the office, and were always available for questions and there was a clear line of communication. Paul handled our demo work, he was clean, and was kind to my wife as she was emotional about everything. Alex worked as our project manager and went above and beyond during construction. 2 months after everything is complete and we could not be happier. We would HIGHLY suggest using SERVPRO of Brighton/Howell if you ever find yourself with a water loss. 

My home had a small kitchen fire. My wife was boiling hot dogs for the kids, and we suddenly had an emergency and had to run out the door- forgetting about the hot dogs and boiling water. Luckily we came home to a home, but there was major smoke damage. We called SERVPRO Brighton/Howell and they were out first thing the next morning working on our home. I can say, I didn't think we would ever get the smell of smoke out, but SERVPRO was able to. Thank you for your time, and patience. I hope we never experience this again, but if we do, we know who to call. 

Excellent experience! My family woke up Christmas morning, to a basement flooded with water. My husband and I were SO hesitant to call since it was a holiday, but we truly didn't know what to do. We called SERVPRO to have the owner answer the call. Chris and Rob came out to my home and started the dry out process. We were shocked and so thankful. Great family, great service and I truly cant thank them enough! 

My name is Hanna, I recently had a large home fire on August 1, 2017. Two of your employees Wanda and Kelly were sent to my home to help go through my items and distinguish what items could be salvaged from what items cannot be salvaged.
During such a stressful time in my life I would like to acknowledge these women for their kindness their professionalism and they're caring nature. They treated my home as if it were their own, they went above and beyond to take into consideration things that may be valuable to me and put them to the side even though that was not part of their job.
Items like pictures, children's work, books and even loose changed where placed in a box for me to go through and see if I would like to take any of those items.
They are absolutely the most amazing two people I have come across during this experience and I honestly cannot say enough about how wonderful your employees are. In a world where things are very negative and people are sometimes not so nice I applaud you on being able to choose and hire these wonderful women and I hope that you keep them around and give them the acknowledgement that they deserve because they are The perfect representation of what you would like for your company to stand for.

Just wanted to let you know, I received a raving review for Bill and Mike for a claim we have. The customer spoke to them as if they were his friends. Your guys were able to offer the insured trust and comfort while maintaining their professionalism. The insured was quite upset at the beginning of the claim due to the circumstances and it being a holiday weekend. I did not help the situation by pretty much forcing him to let SERVPRO in the home that Friday. I believe the turnaround in his attitude is due solely to Bill and Mike. While it was my first time meeting Mike, I have been impressed by Bill quite a few times. I am always happy when he is on my claims.