New Century Cleanup and Restoration

I was devastated when water ended up all over my kitchen floor and into the basement, which I could not get to stop. My insurance company sent SERVPRO to start the process of drying the kitchen and basement entry. I was with the inspector when he evaluated the damage. I was shocked to find that the water had completely ruined the hardwood floor and cabinets in the kitchen, and the downstairs was completely damaged as well! I was heartbroken, then the gentleman with SERVPRO turned to me and said," We can make this tragedy look like it never happened. " I felt a sense of relief and curiosity to see if his statement was true. I watched as the hardwood was torn away from the floor. I was asked about the color I wanted the cabinets to be and all of the other components to make me whole again. I had the BEST carpenters as we worked together to make my kitchen a masterpiece! Niel and José worked with pride and a sense of love for the craft. The transformations were unbelievable. I loved everything they completed because they did not miss anything, which made me excited to see the kitchen finished. The basement was done exactly as I imagined! When I saw the completed kitchen and downstairs, I thought back to the statement I was told as I was looking at all of the damage. "We will make it look like it never happened." The tears in my eyes represented my appreciation for the true statement! I can enjoy my kitchen and cooking cheesecakes for my family again! I especially want to thank Niel and José for giving their absolute best every step of the way and leaving me with a job well done!! I am proud to have had the chance to work with Page in accounting to make everything officially complete!! I would definitely suggest SERVPRO for any kind of restoration, but mine is a work of art!! Thank you from the bottom of my heart, SERVPRO !!!

Everyone especially the project manager, Josh, was extremely polite and wanted to explain what was happening at each step in the process.

Due to a malfunction of a motor for the air conditioner-furnace system, frost buildup caused water to damage the carpeting in both the finished room and the furnace area. The furnace room had boxes all over the floor in this area which were water damaged. Anthony moved boxes and furniture that was very heavy. He cut out the damaged carpet and took it and all the empty wet boxes out of the area. He checked the walls and floorboards. We are very happy with the way things looked when he was finished. My daughter was here before he came and she,too, was so impressed by the job he had done. Thank you, Anthony, for being a caring and conscientious person! I would recommend your work ethic to anyone!!

SERVPRO came into our home when our family was devastated,
overwhelmed and extremely disappointed. Our home severely flooded while doing a long anticipated home improvement . Matt from SERVPRO was at our home the morning after the massive flooding occurred. After talking with Matt, I knew I had found the company that would restore our son's home. Josh and his mitigation team came in and calmed us beyond measure, reassuring us it would be as good as new. He took care of the insurance piece and guided us as we were all in extreme shock and exhausted.
John bid the house to be repaired down to every single detail. His diligence meant the world to us.
SERVPRO is more than a company that comes in and rebuilds or fixes your home. They care, they understand and they do what they promise they will do!
We were blessed to have Neil in our home off and on for several months . He rebuilt and restored our son's home piece by piece , like it was his own home. He listened, he was attentive to all the emotions that came with this devastation and he never downplayed what was important to us. If Neil said it , you could take it to the bank.
It's been a long unexpected journey and SERVPRO was here from day one to the complete restoration, and for that we can never THANK THEM ENOUGH!!!!

Daniel was professional and conscientious throughout the water damage mitigation within the finished basement. Always available to answer any questions and address any concerns. The teams worked really hard over the course of a week. (There was tons to do)  

 

This team was phenomenal, got out the very next day and cleaned everything to perfection. They documented everything for us as well, extremely happy with the team!!

I was devastated when water ended up all over my kitchen floor and into the basement, which I could not get to stop. My insurance company sent SERVPRO to start the process of drying the kitchen and basement entry. I was with the inspector when he evaluated the damage. I was shocked to find that the water had completely ruined the hardwood floor and cabinets in the kitchen, and the downstairs was completely damaged as well! I was heartbroken, then the gentleman with SERVPRO turned to me and said," We can make this tragedy look like it never happened. " I felt a sense of relief and curiosity to see if his statement was true. I watched as the hardwood was torn away from the floor. I was asked about the color I wanted the cabinets to be and all of the other components to make me whole again. I had the BEST carpenters as we worked together to make my kitchen a masterpiece! Niel and José worked with pride and a sense of love for the craft. The transformations were unbelievable. I loved everything they completed because they did not miss anything, which made me excited to see the kitchen finished. The basement was done exactly as I imagined! When I saw the completed kitchen and downstairs, I thought back to the statement I was told as I was looking at all of the damage. "We will make it look like it never happened." The tears in my eyes represented my appreciation for the true statement! I can enjoy my kitchen and cooking cheesecakes for my family again! I especially want to thank Niel and José for giving their absolute best every step of the way and leaving me with a job well done!! I am proud to have had the chance to work with Page in accounting to make everything officially complete!! I would definitely suggest SERVPRO for any kind of restoration, but mine is a work of art!! Thank you from the bottom of my heart, SERVPRO !!!

Everyone especially the project manager, Josh, was extremely polite and wanted to explain what was happening at each step in the process.

Due to a malfunction of a motor for the air conditioner-furnace system, frost buildup caused water to damage the carpeting in both the finished room and the furnace area. The furnace room had boxes all over the floor in this area which were water damaged. Anthony moved boxes and furniture that was very heavy. He cut out the damaged carpet and took it and all the empty wet boxes out of the area. He checked the walls and floorboards. We are very happy with the way things looked when he was finished. My daughter was here before he came and she,too, was so impressed by the job he had done. Thank you, Anthony, for being a caring and conscientious person! I would recommend your work ethic to anyone!!

SERVPRO came into our home when our family was devastated,
overwhelmed and extremely disappointed. Our home severely flooded while doing a long anticipated home improvement . Matt from SERVPRO was at our home the morning after the massive flooding occurred. After talking with Matt, I knew I had found the company that would restore our son's home. Josh and his mitigation team came in and calmed us beyond measure, reassuring us it would be as good as new. He took care of the insurance piece and guided us as we were all in extreme shock and exhausted.
John bid the house to be repaired down to every single detail. His diligence meant the world to us.
SERVPRO is more than a company that comes in and rebuilds or fixes your home. They care, they understand and they do what they promise they will do!
We were blessed to have Neil in our home off and on for several months . He rebuilt and restored our son's home piece by piece , like it was his own home. He listened, he was attentive to all the emotions that came with this devastation and he never downplayed what was important to us. If Neil said it , you could take it to the bank.
It's been a long unexpected journey and SERVPRO was here from day one to the complete restoration, and for that we can never THANK THEM ENOUGH!!!!

Daniel was professional and conscientious throughout the water damage mitigation within the finished basement. Always available to answer any questions and address any concerns. The teams worked really hard over the course of a week. (There was tons to do)