Foster City Cleanup and Restoration

The service and professionalism of Ono & Jonathan exceeded my expectations.  Jose was prompt in answering my questions.
A big "shout out" to Grecia who went above and beyond with my concerns and needs.  She is so kind and helpful, I feel she is more a friend than someone that just works at SERVPRO!

I called SERVPRO regarding treatment for mold throughout the home.  I spoke with a lady by the name of Grecia.  She was very professional and quick to respond to our needs.  We met the very next morning so I could get a quote for the work to be done.  The quote included the treatment for mold as well as an ozone treatment for the entire home and a carpet cleaning for one separate room.  The technicians came out the day after Grecia gave me the quote and completed all the work within a day. The following day, Grecia met me at the house to air it out after the ozone treatment and check in with me.  Everything looked fantastic and no longer had the smell of mold.   Several days later, we noticed that there was some mold around the edges of the bathtub, which had been overlooked.  I once again contacted Grecia and she immediately responded by having another technician return to the home the following morning to treat that area.  Once it was completed, Grecia checked in with me to make sure it was thoroughly treated.  I told her I really appreciated her customer service and professionalism regarding the entire project, especially with the call back.  I would highly recommend SERVPRO of San Leandro and Grecia for their superior work and service.  In fact, I did recommend Grecia to a neighbor and friend and she used her as well.

My wife was worried that we had a serious mold problem in our home. We no longer worry about this thanks to an inspection and service performed by your company.

Vanessa was prompt, she and her team were respectful of my home and my belongings. Thank you to my property management company for sending SERVPRO. Than you to Vanessa for being so professional.

Amazing. "Like it never even happened."

Thank you again SERVPRO! More than half of our home was destroyed by fire and your team helped us get our lives back together. After the Fire Fighters were done, we kind of didn’t know what to do. We called SERVPRO and their experts arrived quickly. Not only did Tony calm us down some more, he explained the process and how he and the team would clean up and fix this mess correctly and quickly. That was good to hear! They began their work and did their job! We couldn’t ask for a better crew! With SERVPRO’s help, we are already getting things ready to rebuild and move back in to the house.

It has been six months since SERVPRO dried our home that was flooded by the December and January rain storms. Your company performed an amazing service in removing the debris and preparing our basement recreation room for repairs. We had extensive drainage systems installed to prevent a reoccurrence of the problem. I hope we don't need your services again, but you will be our first choice if we experience flooding.  

I want to say thank you to Alex for helping me understand why we keep having mold in our bathroom. It's been 3 months since we had the repairs made and have not had any more mold. Javier.