SERVPRO® is a name you can trust when you need water damage cleanup, repair, and restoration. We know that even a small amount of water can lead to major damage to your home. When you have a water damage emergency, call SERVPRO. Our professionals are available around the clock to help you.
Trusted Water Remediation Specialists
A flood, storm, hurricane, or even a minor plumbing problem can lead to major water damage in your home. The professionals at SERVPRO have spent more than 50 years developing a proven plan of water damage remediation and know exactly what to do, and what to look for if you have a water emergency. Our uniquely trained specialists know exactly how to remove the water, clean up the damage, and provide water damage restoration to your residence.
Our team of specialized technicians will carefully assess the damage to your property and clearly explain the extent of the water damage to your home. We will work with your insurance company to help navigate the claims process and coordinate the necessary paperwork, making the experience smoother. With more than 2180 locations in the United States and Canada, there is a SERVPRO near you ready to answer your call around the clock.
Commercial Water Damage and Restoration
Water damage to your business is more than just devastating, it’s inconvenient for your customers too. For more than 50 years, SERVPRO has been serving the commercial business community and its specific set of needs. One call to any of our 2180 locations in the U.S. and Canada is all it takes to start getting you back to business after a disaster strikes.
We work with you to get your company back to business as quickly as possible and your employees back to work. We offer flexible solutions along with our repair and restoration services that isolate the damaged area so that normal operations can continue. You can trust SERVPRO with your commercial industry water damage and restoration needs.
Why Choose SERVPRO for Water Damage?
Highly Trained Restoration Specialists
#1 in the Cleanup and Restoration Industry
Easier Insurance Claims Process
What to do When Water Damage Happens
Planning for a water emergency is probably the last thing on a homeowner’s mind. However, water damage can happen to anyone at anytime. Knowing what to do before an emergency happens can give you peace of mind. Here are some helpful hints from SERVPRO.
Steps In Our Water Damage Restoration Process
Inspection and Water Damage Assessment
Damaged Material Removal
Cleaning, Sanitizing, and Deodorization
Repairs and Construction
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Water Damage FAQs
When a water emergency occurs in your home or business, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely.
- Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help.
- Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.
- Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items.
- Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property.
The cost of a water loss will vary greatly depending on the severity of the situation.
When water intrudes into a home or business, water damage restoration may be required. Water damage restoration is the professional process of removing unwanted water, drying and cleaning the structure and/or contents, and returning the property to its pre-loss condition. This is completed by professional technicians who are certified to follow industry standards using the proper methods and tools.
It may not be safe to stay in a flooded home or business. If you come into contact with or ingest flood water, it can make you sick if the water is contaminated. Standing water inside a structure that was inhabited also poses an electrocution risk, as appliances and electrical outlets can continue to be live and energized.
We’ll inspect your home or business and discuss with you the severity of damage and our plan for helping return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting tools. Materials that cannot be restored, may be removed. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to pre-loss condition. The drying process is then continually monitored. We clean and deodorize restorable contents and areas of the structure that need attention.
Drying out a structure depends on the severity of the water damage that occurred, and they type of structure, with an average situation taking 3–5 days. This can vary greatly though, depending on the magnitude of damage, amount of contents affected, any demolition that may be required, and the presence of any hazardous materials.
Returning a home or business to its pre-loss moisture levels is a closely monitored process, with our professionals making adjustments to equipment to help ensure the area is recovering as quickly as safely possible.
A local SERVPRO is nearby and available now to respond to your water damage emergency right away. Our technicians are on call 24/7 with emergency services available immediately. Call 1-800-SERVPRO to reach a local SERVPRO, or find a SERVPRO location directly with our locator tool.
It can be alarming to see a bubble growing in your ceiling and on the verge of bursting. SERVPRO can assist with this startling emergency right away, by calling 1-800-SERVPRO. You can also reach a local SERVPRO directly with our locator tool.
If possible, locate the source of the leak. If it’s being caused by an internal plumbing water source, turn off the water to that area, if you’re comfortable doing so and it can be done safely.
Water damage can be a serious situation. Water flowing through your home or business can carry with it any contaminates that it has come into contact with. Electrical hazards are common when water damage has occurred, so do not enter the area until it’s deemed safe.
Flood waters or contaminated water can also be a danger to anyone who comes into contact with it. It can be difficult to pinpoint what the water contains, and could have chemicals, dirt or bacteria within it. Additionally, depending on the severity of the water event, structural damage to the property could occur. Water damage may also make the area ripe for mold and mildew, which presents a danger to any occupants, as well.
Many homeowner insurance policies do provide some level of coverage in a water damage situation, but you will need to contact your agent for details about your policy. The source of the water damage is important when dealing with insurance. Some flooding related to weather events requires special insurance that is gained through the National Flood Insurance Program.
When water damage occurs, it’s not just the structure of your home that’s affected, but your personal belongings, too. Your family furniture, clothing, keepsakes, and other items are sometimes damaged during a flood or water damage emergency.
SERVPRO specializes in restoring these special items, as many cannot be replaced. We’ll assess your content to determine what items can be successfully restored. We can use several different methods to accomplish this:
- Dry cleaning – Used for light residue or to pre-clean prior to wet cleaning.
- Wet cleaning – Effective at removing moderate to heavy soiling.
- Spray and wipe – For items that can’t withstand wet cleaning.
- Foam cleaning – Used for upholstery fabrics that might shrink or bleed if wet cleaned.
- Abrasive cleaning – Involves agitation of the surface being cleaned.
- Immersion cleaning – The item is dipped into a cleaning product bath.
Additionally, we have document restoration services that may be able to save your valuable documents, including photographs.