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General Deep Cleaning Frequently Asked Questions

Sometimes you need a clean that’s above and beyond the normal day-to-day upkeep. SERVPRO® has the experience needed to provide the best cleaning services, no matter the situation. We’ve answered some common questions below about general cleaning, including carpets, upholstery, ceilings, floors, walls, drapes and blinds.

Why is it necessary to get my carpets cleaned?
Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. It’s important to vacuum carpets regularly and to have them fully cleaned on a regular basis, before they’re appearing dirty. Dirt builds up in layers, and when carpet looks dirty, you’re actually only seeing the dirt at the tips of the carpet fibers. If you wait until your carpets look dirty to have them cleaned, they may not be able to be restored to original condition.
How often should carpets be vacuumed?
Vacuuming your carpet is important preventative maintenance that will extend the life of your carpets and keep them looking better, longer. Regular vacuuming can also extend the amount of time between professional carpet cleanings.

Vacuuming frequency depends on the level of foot traffic and other conditions that might be present in your home that soil the carpet. Low traffic areas should be vacuumed at least once a week, and high traffic areas need daily vacuuming. High traffic areas in your home, like main entryways, benefit from consistent vacuuming.
Can I stay in the home while my carpets are being cleaned?
Yes, depending on the circumstance, you should be able to remain at home while your carpets are being cleaned. We’ll ask for an appropriate staging area in your home for our equipment, which should be near a water source. It’s important that children and pets are kept away from this staging area, but you may remain in the home while we work to clean your carpets.
How long will it take for my carpets to be cleaned?
The time it takes to clean carpets greatly depends on the size of the area being cleaned, and the type of cleaning we are performing. SERVPRO uses five different carpet cleaning methods, which will be chosen depending on the type of carpet fiber and degree of soiling.
How much does carpet cleaning cost?
The cost for carpet cleaning will depend on the size of area being cleaned, and the type of cleaning method used. We will move furniture as necessary, pretest your carpet fibers and select the appropriate cleaning method depending on the severity of soiling.
How often should I get my carpets cleaned?
The frequency of carpet cleaning depends on several factors. Carpets in homes without children, pets or smokers should be cleaned every six to 12 months. Carpets in homes with children, pets or where smoking is occurring need cleaned more often; every three to six months. Carpets in office buildings should be cleaned every six to 12 months, but if the office is on a ground floor, that frequency increases to every three to six months.
I have spots on my carpet. Will carpet cleaning remove those?
If an accident occurs, you should try to remove the spot immediately. The longer the substance is left in the carpet the more likely it will become a permanent stain. We will pretreat traffic lanes, heavily soiled areas and any spots present. We’ll work to remove spots before cleaning your carpet and use a method/cleaner selected for the type of soil that created the spot.
Can I walk on wet carpet after it’s been cleaned?
It’s best to stay off the carpet until it’s dry, if possible. We will groom the perimeter of the carpet to allow air to circulate around the fibers. If a shorter drying time is needed, we may set up air movers to blow over the carpet surface, reducing drying time.
Why is it necessary to get my upholstery cleaned?
Textiles such as upholstery and draperies act as a filter, trapping dust, dirt, gases, animal hair and other soils. Regular vacuuming and spot removal are recommended preventative maintenance for these surfaces, which could increase the time between professional cleanings.
I have spots on my couch. Can professional upholstery cleaning remove them?
Any spots or heavily soiled areas will be treated prior to cleaning. While not all stains can be removed, we have the knowledge, methods and cleaners necessary to remove spots, if possible. Most cleaning companies have only one or two cleaning methods, whereas SERVPRO has 10 fabric cleaning methods. We will match our services to your cleaning needs.
How long will it take you to clean my upholstery?
The time it takes to clean upholstery varies on its size, the fabric makeup, and the method required to clean it. We’ll work as quickly as possible to get your upholstery clean and back in service.
Do I need to leave the house while my upholstery is cleaned?
No, you do not need to leave the house while upholstery or draperies are cleaned.
How often should I get my upholstery cleaned?
Cleaning frequency depends on several factors in the building where the item is located. The number of people and children, pets, and whether smoking is occurring are factors that influence the frequency of cleaning. Typically, upholstery and draperies should be cleaned every 12 to 24 months, but specific factors may require more frequent cleaning.
When can I sit on my upholstery after it’s cleaned?
You should wait until upholstery is fully dry before sitting on it, as the fabric is more sensitive to residues when it is wet or damp.
Are you supposed to clean your walls regularly?
Yes, it’s important to clean your walls at least once a year. If you have an alternate heating source that exudes different residues, wall cleaning should occur more often. Additionally, if you plan to repaint a room, cleaning the walls is an important first step to help make sure the paint adheres properly.

You can extend the time between cleaning through regular maintenance that includes dusting and cobweb clearing. Washing your kitchen and bathroom walls more often is a good idea, since these areas of the home are used most often.
What’s on your walls?
Dust that accumulates around your house also sticks onto your walls. This layer of dust builds up over time, especially if you don’t regularly dust the wall surfaces. Additionally, steam from cooking in the kitchen, and from showers in the bathroom, allows dust and particles to stick to walls in these areas, more easily.
Can you clean my painted walls without damaging the paint?
We will pretest any area before conducting a full wash of walls to make sure cleaners don’t react negatively with the paint. We have multiple processes and cleaners to choose from depending on how extensive the soiling on your walls is. We’ll test and monitor as we go to make sure your walls are returned to their original condition.
Can you remove stains from my walls?
Depending on the severity of the stain, we have processes and cleaners specifically for cleaning walls. We’ll work to help return your walls to their original condition, without stains.
Is professional hardwood cleaning costly?
The cost for professional hardwood cleaning varies greatly depending on the size of your home and area covered by hardwood flooring that needs cleaned. Contact a SERVPRO near you for an estimate on professional hardwood cleaning.
Can I use household cleaning products on my hardwood floors?
You shouldn’t use just any household cleaning product on hardwood floors, as it may damage the surface or penetrate the wood leaving undesired consequences. There are cleaning products made specifically for hardwood floor application, and these should be selected. Alternately, you can make a mild cleaner for hardwood floors by mixing one part vinegar with 10 parts warm water.
How long does it take for you to professionally clean my floors?
The length of time to clean your floors depends greatly on the size of your home and the area covered by hardwood flooring that needs addressed. Contact a SERVPRO near you for an estimate on the time it will take for hardwood cleaning in your home.
How long do I need to wait before walking on my floors after you’ve cleaned them?
You’ll want to wait for the floors to dry before walking on them or moving any furniture back into place. SERVPRO technicians will let you know when it’s safe to walk normally on the floors.
How often should curtains be cleaned?
Curtains or draperies should be cleaned every three to six months. However, if a member of your household has severe allergies, consider cleanings more often.
Can I clean my draperies myself?
Depending on the type of draperies or curtains you have, you can clean these yourself. Read the manufacturer’s instructions for fabric care before attempting this on your own. You can use your home washing machine, but ensure that it’s large enough for the job. Some fabrics may require dry cleaning, or other specialty cleaning methods.
What types of blinds can SERVPRO clean?
SERVPRO can clean all types of curtains, draperies and blinds. For more information about the specific type of window treatments you own and how we can help with cleaning, contact a SERVPRO near you.
How often do blinds need cleaned?
Blinds should be cleaned once a month, including both dusting and washing with soapy water. Vacuuming in between heavier cleanings will help reduce the amount of time needed to complete the more thorough washes.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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