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SERVPRO Recognized for Excellence in Customer Service

2024-07-08 21:35


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  • USA Today spotlights restoration provider in America’s Customer Service Champions list

    GALLATIN, Tenn. July 9, 2024 -- SERVPRO, a leader in property restoration, mitigation, and construction, has been named one of America's Customer Service Champions 2024 by USA TODAY and Plant-A Insights Group.

    This award recognizes leaders in customer service across 67 industries. Champions were selected through a confidential online survey of more than 33,000 U.S. consumers who provided nearly 520,000 reviews. The businesses were evaluated on overall customer experience and quality of service across seven key categories important to consumers.

    SERVPRO received a four-and-a-half-star rating out of a possible five and is the only company in the restoration industry included on the list.

    “We are incredibly honored that SERVPRO has been recognized as one of America’s Customer Service Champions,” said CEO Brett Ponton. “This accolade reflects the unwavering dedication and hard work of our SERVPRO teams, who strive every day to provide exceptional service and support to home and business owners in their time of need.”

    “At SERVPRO, our commitment to excellence in customer service is at the heart of everything we do, and this recognition is a testament to our continued effort to exceed customer expectations.”

    America's Customer Service Champions 2024 highlights companies that excel in delivering outstanding customer experiences based on a broad set of metrics, providing consumers with guidance for their spending decisions.

    Respondents reviewed companies with whom they had personal interactions within the past three years, ensuring the relevance of the findings. The Plant-A analysis is further supported by publicly available data, customer online reviews, and various validation methods. Recognized companies underwent meticulous checks, including a review of published press from the past two years to identify potential issues.

    ©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
    ©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

    Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

    *#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.