Delaven Cleanup and Restoration
Commercial and Residential Damage Cleanup and Repair
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What our
Delaven customers are saying
Outstanding Service from Alex Tracy at SERVPRO I cannot say enough wonderful things about Alex Tracy, Project Manager with SERVPRO. When my elderly mother’s condominium in Fontana experienced sudden and severe sewage damage, I was especially concerned because I live out of state and couldn’t be there to manage the situation myself. Alex immediately took control of the situation and handled everything quickly and efficiently. From the very beginning, he kept me informed every step of the way and made sure I understood what was happening and what needed to be done. His communication was exceptional—responsive, clear, thorough, and reassuring. Knowing that Alex was on-site and overseeing the mitigation gave me tremendous peace of mind. He treated my mother’s situation with care and urgency while making the entire process much less stressful for both of us. Alex went above and beyond what I expected, and I am incredibly grateful for his professionalism, compassion, and dedication. SERVPRO is very fortunate to have someone like Alex Tracy on their team. I would highly recommend him to anyone dealing with a difficult water or sewage damage situation, especially when you need someone you can trust to take charge and get things done right.
Alex, Just wanted to drop a quick note and tell you how great your staff has been. From the moment they arrived, they were extremely respectful, courteous, and careful with our belongings. They are a true representation of your organization and the quality service that you provide. You have a great team and we are so happy that we chose Servpro. Thank you, Bill S Lake Geneva
Conner and Frank did an amazing job demoing a bathroom and some plaster walls in our house! They were very respectful, surprisingly quiet, extremely careful and cleaned up afterwards. This was hard work and they did a Great job! We’ll be using Servpro again soon, as we move through our projects. In addition , Eric the estimator was also nice and very informative as well!
Water pipes froze and then burst, right during the coldest days of January. The Servpro team came in a flash, and made that terrible, watery disaster, amazingly better. Chelsea and Alex were especially INCREDIBLE! Forever grateful for the time, care, and hard work on behalf of our home. THANK YOU!
The ERP is a free and incredibly valuable resource for our facility. It clearly identifies critical information, such as the location of the main water shutoff, so that if a team member is on duty during an emergency, they can respond quickly and confidently. Everything throughout the hotel is clearly labeled, making it easy to locate essential systems and equipment when time matters most. Hannah consistently goes above and beyond. She checks in with us regularly to ensure everything is up to date and to answer any questions we may have. We received both a physical binder and a digital copy of the ERP, and the binder is organized with a wealth of useful, easy-to-follow information tailored specifically to our property. I highly recommend reaching out to Hannah to set up an ERP for your facility. Her professionalism, attention to detail, and ongoing support make the process seamless and extremely worthwhile.
Starting with people on the phone, my experience with ServPro, my first, has been exceptional. I wanted to particularly call out the young men who have come out multiple times now to bring, take back, bring, and then come back to enhance the flighted part of my basement. They were all wonderful communication people, let me know they were coming in advance and we’re in and out very quickly. Congratulations on your hiring. My son works for TruGreen in Colorado and I think is probably the same age as some of your guys and I know how much customer service is important with any job in a house.
Great teams led by Nick, Seth, Jonathan, Bryce, Sean and Conner. Having Sherry’s speedy professional follow up helped to create a smooth process. After several jobs, communication and exceptional follow through I love these guys. They are professional, knowledgeable, and kind. Their patience with me and my disabilities is exceptional. My service dog thought they were great, too!
Eric was the the manager of our fuel oil spill project. He did an excellant job comunicating with us on what was going to happen, gave us an estimate, which came in under the quote. The crew did excellant work, the area they worked on was in better condition when they finished than it was prior to the fuel oil spill. They aired out the entire basement, which turned out to have no fuel oil smell when completed. I would recommend SERVPRO to anyone and we will definately use them again if needed. THANK YOU SERVPRO.
Awesome company