Stevensburg Cleanup and Restoration

"On new year’s eve we had a failure in our sewer line causing a massive backup into the house. Our insurance company dispatched SERVPRO to assess the situation and perform the mitigation and clean up. The crew came in short order to start the process. They were professional and helpful. We were given a summary of the process and Ammad helped us understand what needed to be done and when. They also understood what to expect from the insurance company. The job was complicated by the need to abate asbestos and they were well equipped to handle this. The work was done quickly and professionally. We selected them to perform the reconstruction work because of our positive experience with the clean-up. The reconstruction work was completed professionally and exactly on the day they promised. I would not hesitate to recommend SERVPRO."

Demo Work 10 out of 10 for: SERVPRO's office staff was courteous, polite, and helpful throughout the duration of the job. On site personnel were prompt, courteous, and attentive to my concerns. On site personnel clearly explained the cleaning and restoration process throughout the duration of the job. I was confident in the knowledge and professionalism of on site personnel who performed the services at my home. I was impressed by the on site personnel that performed services at my residence. I would use the SERVPRO franchise who assisted me during this loss for future cleaning and/or restoration needs. I would recommend the SERVPRO Franchise to my friends, family, colleagues. OVerall, I am satisfied with the services provided.

Mold and Demo Work 10 out of 10 for: SERVPRO's office staff was courteous, polite, and helpful throughout the duration of the job. On site personnel were prompt, courteous, and attentive to my concerns. On site personnel clearly explained the cleaning and restoration process throughout the duration of the job. I was confident in the knowledge and professionalism of on site personnel who performed the services at my home. I was impressed by the on site personnel that performed services at my residence. I would use the SERVPRO franchise who assisted me during this loss for future cleaning and/or restoration needs. I would recommend the SERVPRO Franchise to my friends, family, colleagues. OVerall, I am satisfied with the services provided

"Lawrence is so knowledgeable and professional; he made me feel confident that we had chosen the correct company. Thank you so much for cleaning up our disaster. I'll certainly recommend SERVPRO to everyone." 

"Fantastic job! Thanks for everything!"

10 out of 10 job completion satisfaction.

No recommendations to improve their performance in the future because "they did a great job! Amen and his crew did an outstanding job!"

"Thank you to SERVPRO and to our sales person, Pauline Newman for a job well done. The beginning of our job started with Pauline who was very capable, informative and professional. She answered all of our initial questions. Once the men arrived on the jobs, they also did a great job of informing us of what they were going to do from A-Z. We were so satisfied with the cleaning of our first company, that we contacted Pauline again to contract 2 of our other subsidiaries. Our employees felt safe to return to work during the pandemic. Again, our experience with SERVPRO was a good one. We have recommended Pauline as a great initial contact to other companies in the area. We hope other companies will also contact SERVPRO to ensure the safety and well being of their employees."

Mold was on sheetrock. SERVPRO did repairs. 10 out of 10 certificate of satisfaction.