Waterloo Cleanup and Restoration

Quick response and professional service from the start. Jester was fantastic as project manager. Hector and his crew with Nate, Alec, Marco, Darwin, and Andrew made daily check ins and modifications to ensure mitigation went smoothly. Best of all their standards and work were completely in line with insurance expectations and their documentation was top notch.

⭐⭐⭐⭐⭐ 10/10 — Outstanding Service, Communication & Quality of Work I had an excellent experience with SERVPRO for both water mitigation and mold remediation in my kitchen. From beginning to end, the entire team was professional, responsive, and incredibly easy to work with. I especially want to thank Nick, who was wonderful from the very beginning. I know their team has a lot on their plate, and mine was a relatively small job, but I never once felt like a small customer. Nick made my situation feel just as important as a much larger project. He kept me informed, responded to my questions and concerns, and made sure things kept moving forward. That level of communication and customer service meant a lot to me. The two gentlemen who performed the remediation work were equally wonderful. They were professional, respectful, and took great care of my home throughout the process. They listened to my concerns and were very thoughtful about how the work was performed, making sure everything was remediated thoroughly and correctly. Dealing with water damage and mold in your home is stressful, and having a team that communicates well, listens to you, and genuinely seems to care about doing the job right makes an enormous difference. I couldn’t have been happier with my experience and would absolutely recommend SERVPRO. 10/10 for customer service, communication, professionalism, and quality of work.

Amazing work!! So appreciative of their fast and great work.

I cannot say enough wonderful things about this ServPro. We recently needed a fast clean up. From the time I contacted them until the job was finished was less than 5 hours. Carlos was very efficient in getting me the quote and information needed and replied graciously to my many texts. Yuli, Rosa and Xai were also very efficient and thorough in cleaning up an unpleasant situation. Going above and beyond when the next morning I realized I needed to retrieve something I had asked them to throw away they not only found it but dropped it off at the site. I really was blown away!

Got a water leak up stairs, which also impacted my kitchen downstairs. Crew showed up within an hour of me calling and had the place stabilized within a couple hours. They did clean work taking down the walls, insulation, backsplash, and getting the place dried. They checked in every day to see the status. Couldn't ask for more. Shout out to the crew Jester, Juan, Edward and Drew as well as the two men that showed up to stabilize the place after my initial call (sorry, I forgot your names). Great job guys! (No, they don't give discounts for reviews. I wanted to mention this as some places do shady stuff for reviews. I wrote this to help the team and because I am genuinely happy with the service)

Hector Castro, Jose Pinedo, and Kendra Soto were great. Efficient and friendly!

Jester and his team were awesome to work with overall

Jester and Juan were great, along with entire rest of the team. Thank you for helping in time of need