Cross Roads Cleanup and Restoration

I meet with Chris today. He is very knowledgeable and friendly. I manage apartment communities and will definitely be calling them for our future needs. We have used them previously and were extremely happy with the results.

I cannot recommend ServPro of South Frisco/The Colony highly enough after their incredible remediation work following a major flood in my home. The entire crew—including Jose, Josue, and Alessandro—was great and hard-working throughout the entire process. A special shoutout goes to Brandon and Justin, the first crew members to arrive on the afternoon after the flood. They wasted no time and got straight to work pulling baseboards, lifting carpets, removing ruined padding, opening ceilings, and strategically setting up dehumidifiers and fans. Their work ethic and professionalism were outstanding. However, the highest honor and my deepest gratitude go to the supervisor, Forte. Forte was the very first person to arrive on the day of the flood, and his leadership made all the difference. He carefully surveyed the damage using moisture meters and infrared thermal imaging cameras, meticulously marking wet areas with tape so his crew knew exactly where to target. During an incredibly stressful and overwhelming time, Forte explained every single step of the process. He answered my questions with a kindness and professionalism that immediately put me at ease. When I was worried about the dangers of turning the power back on, he thoroughly eased my concerns. He truly listened to me, made me feel heard, and gave me complete confidence that the job would be done right. Forte’s communication was flawless; he told me exactly when to expect him, and he arrived precisely on time, every single time. Forte made regular visits to monitor the drying progress closely. When moisture was still detected, they proactively opened additional areas of the ceilings and walls to ensure everything dried properly. Forte's dedication went far beyond just cleanup. When my insurance adjuster scheduled a visit within the week, Forte made sure he was on-site to meet him. By being there, he communicated directly with the adjuster and answered every technical question. His expertise directly aided in securing insurance approval to remove the bathroom tile and vanity, allowing us to properly vent the area and prevent any possibility of toxic mold growth. Forte and his team turned a nightmare situation into a seamless, managed process. If you ever face a home disaster, pray that Forte and this incredible team from ServPro of South Frisco/The Colony are the ones who show up to help. Thank you!

We recently had an unexpected issue at our home, and the Servpro Team Wilson truly showed up when we needed them most. From the very first call, Keri Delgado made a stressful situation feel manageable. She responded quickly, was incredibly kind, and showed genuine empathy for what we were going through. You can tell when someone truly cares, and Keri made that clear right away. She immediately got the process started and made sure we felt supported throughout. With water damage, timing is everything. Keri Delgado and Jose Perez acted fast and got to work right away. Their professionalism, attention to detail, and sense of urgency made a huge difference in protecting our home and getting restoration moving in the right direction. They stepped in with confidence and handled everything with care. What also stood out was how smoothly they worked with our insurance company. They communicated clearly, stayed organized, and helped take a lot of the stress off our plate during a difficult time. It is not often you come across a team that brings this level of care and professionalism. I am very grateful for their help and would confidently recommend Servpro to anyone going through something similar.

José Perez, Forte and Edwin did my mold remediations work and did a great job. I’m mold free! They were professional, polite, explained the process and covered my entry and hallway floors very well.

I am so thankful for the Servpro team that helped get a water leak and resulting damage to my home mitigated. Jess, Justin, Brandon, Edwin and Forte were punctual, considerate and efficient experts in their work!

Great service! I want to thank Jose Perez, Justin and Brandon!

Starting from the beginning (which was midnight) the staff was prompt, kind and thorough. We had some additional surprises along the way and they quickly helped us address what needed to be done to remediate all the issues. All of the guys we worked with were great... I think this is the whole list, but if I missed someone I apologize.... Pablo, Zac, Josue, Edwin, John, Dennerick & Forte. Thank you for making a bad situation better.

Respectful and knowledgeable