Poquot Cleanup and Restoration

Damian and his team did an excellent job during the removal of our floors, ceilings, and walls after a flooding incident. They spent the extra time to make sure none of our personal property would be affected by the project and cleaned thoroughly before leaving. You can tell he knew what he was doing and he had an answer to any question I had. We will likely be using Servpro for our rebuild as well. Would highly recommend.

From their quick response, knowledge, professionalism and compassion we can’t say enough good things about Pete K, Nico and their team! Pete quickly responded when we called late on a Friday afternoon, immediately assessed what needed to be done and stayed onsite until Nico and his team arrived. Nico and his team immediately set up dryers and dehumidifiers working until late Friday night and were back right on schedule to complete the needed removal. Because of their quick and thorough work, they made sure we’d have no further damage. They answered all our questions, were professional, organized and very competent. Pete stayed in contact and checking the progress making sure everything that needed to get done did. Pete, Nico and the entire Servpro team truly made a horrible situation so much less stressful. Thanks to the great experience with Pete, Nico and their team we would highly recommend Servpro if any of our family or friends ever need restoration services.

Pete, Nico and his crew Owen and Diego where beyond professional , on time and careful with our water damaged basement . They went above and beyond to cover all areas to prevent mold and took extra time to clean up after they removed walls , carpets and kitchen cabinets. Pete came back a few times to make sure everything was going well and met with the adjuster from our insurance company . Nico took the time to explain each step and provided support and direction to his team. We highly recommend SERVPRO and we are grateful for the high level of professionalism.

Long process that took about 4 1/2 months with significant pause between water removal/Packout and restoration. The problem came about due to a busted water pipe dumping about 140,000 gallons of water into basement area with water damage to the entire basement utility as well as living area . The initial phase of work was started before insurance approval so this led to complications down the road resulting in a delayed start for the restoration phase. My 5 star review applies to the restoration phase that Frank Hughes was in charge of. Frank very patiently worked through the details with USAA to get approval for the initial work already done and to get approval for the restoration work. I thank him and crew for a job well done! In the end I was left with no out of pocket expenses from all the work done by Servpro and I credit Frank for making this happen. This kind of insurance based job is complicated and without people like Frank in the mix could end with expensive and disappointing results. Even though there were issues with the initial remediation work, I highly recommend Servpro and would use them again.

I cannot say enough about this company and all the workers that helped us through a mess in our basement They are professionals and the completed the work in a timely fashion and the work is perfect

Had a huge leak in my basement from recent rain ... Pete and crew came and fixed everything 1,2,3 no problems Highly recommend

Starting with frank hughes coming to my house within 45 minutes of my flooded basement said my guys can be here in a few moments, i knew i was in great hands. Cleanup crew came in sucked all the water out installed fans and said the next crew will be here the next day! Ernesto and his team came and did all the demo, super friendly, compassionate and most importantly professional. I recommend servepro anytime!!!

I had an exceptional experience with ServPro after smoke damage in my home, and I can’t say enough positive things about their work. From start to finish, they made an overwhelming situation feel manageable and straightforward. Their team handled the cleanup with incredible thoroughness and the results were genuinely “like it never even happened,” exactly as their motto promises. They were also helpful in the insurance process and made it seamless. ServPro stayed in constant communication, explained every step clearly, and took on the coordination that would have been difficult to navigate alone. Even after the work was completed, they continued to be helpful and responsive, which speaks volumes about their commitment to their customers. Their professionalism, efficiency, and kindness stood out at every stage. I’m deeply grateful for the care they took with my home and the support they provided throughout the process. I recommend them wholeheartedly to anyone dealing with fire or smoke damage. They are fantastic.