Midtown Manhattan Cleanup and Restoration

This was my first experience with ServPro and their service, professionalism and outcome far exceeded my expectations! I'm a landlord and one of my tenant's apartments had a massive flood from a broken pipe above. Project Managers Kris and Federico were amazing throughout the entire clean up. Their team of technicians were incredible from start to finish. I'm beyond thrilled with the result. There was so much water damage that one of the bedrooms had to be completely gutted and when the team was finished there was not even a spec of dust or water or moisture anywhere. I hope I don't have to deal with a flood again soon but they will be the first people I call.

We called SERVPRO when we had a leak coming from our 2nd floor into our kitchen on the first floor. SERVPRO were excellent, they responded straight away and arrived within an hour of calling, they walked us through the process and made everything super easy. Great experience, would definitely use them again!

REVIEW FOR MY PACK OUT AND MOVE IN PROCESS ONLY: Under the masterful direction of Crew Chief Evelyn, her team of Joel, Shirley, German, Alejandro, & Elias went beyond & above and really pulled it all together for this recent move. I cannot say enough good things about this moving crew. They were exceptionally efficient, hardworking, and professional from start to finish. They handled everything with care and worked incredibly quickly without cutting corners. They made what was for me a stressful day feel smooth and organized. Not only were they impressively strong (they made heavy furniture look effortless), but they were also courteous and respectful throughout the entire process. Anytime I asked for something to be adjusted or moved again after they had already set it down, they were patient and accommodating — not even a hint of frustration. That level of professionalism and kindness makes all the difference. They made it feel seamless. They were polite, respectful, and positive. I’m so completely grateful for their teamwork, and how they knocked it out of the park. I have had the luck to have had Evelyn and her team for both my pack-out and move back in. Her exceptional direction made all the difference between a dismal experience and one where I was completely confident that I was in good hands. Her crews are the hardest workers and the sweetest on the planet. I would absolutely recommend them to anyone looking for a reliable, top-tier team. Bravo, team Evelyn! Thank you so much.

Cannot say enough nice things about this company. Got us in fast, really knowledgeable and trustworthy, they went above and beyond!

Most amazing service, excellent & professional!! Highly recommended all around a+++!!! Dylan, Phil & team are amazing / they operate with a client centric mindset & are very approachable, responsive with any / all water or other restoration issues. Would use for any restoration needs regardless of size. They are neat , productive & truly care about delivering the best outcome foe their customers. Will continue to recommend to any / all who are in need of assistance for water or other damage issues that need to be restored. Thank you Phil, Dylan & team. You’re the bestest!!!!!

On Tuesday DJ came out to my house and did and awesome job and taken upmost care my home thanks you again DJ fir and excellent job Cathy C.

Federico Viveros headed up my wonderful Servpro team. He was prompt, diligent and caring. Easy to reach out to 24/7. He used technology for limiting water damage and mold as best he could. I would call him again in an instant!

We had a burst pipe which completely flooded and destroyed two levels in our house. The team came within half an hour of my call, took one look at my insurance documents and got cranking. I always felt in good hands. They managed expectations well and I felt I was listened to. In fact, several representatives kept asking how I was doing in all the mess. I am glad (regardless of circumstances) I was able to experience the team as a customer. They did a great job.