Saugus Cleanup and Restoration

Great company. Great choice! -Had some water damage in the kitchen that resulted in likely microbial growth. Called a few companies to come out and look. Servpro picked up on the first call. Spoke with John and he was able to gather all the information he needed and sent a technician out the next day. -Will came out the following day to take a look at the damage. Super professional and gave a realistic outlook of the situation. He explained the standard protocol for situations like this and was able to give a rough timeline of things. He was extremely detailed and gave a full report and quote the following morning. -We had a couple of quotes that were lower than what Servpro gave, but we trusted Servpro to do the job correctly according to industry standards. No cut corners, no unexpected expenses. -Will's team (Jaden and ?Gerald?) came out according to our schedule/availability and did exactly what Will told us would happen. Both super professional as well. -Will was super receptive to any questions we had and was able to keep us in the loop about what was happening/when they would return/etc. It was a no brainer to go with SERVPRO.

Will and his crew definitely know what to do! Having a flood in your home is absolute disaster with so many negative emotions but these guys made us feel like everything was going to be okay. I applaud and appreciate them for their efforts and support.

I found what looked like mold in my guest room closet (likely caused by moisture from a nearby shower with poor ventilation) and reached out to Servpro. I spoke with John, who was able to come out the same day, even earlier than originally scheduled. John was communicative, honest, and friendly throughout. More importantly, I felt like he genuinely had my best interests in mind. Instead of using the situation to scare me or find reasons to charge for services I didn't need, he gave me an honest assessment and a solution that ended up costing me nothing. Finding mold is unsettling by nature, and it would have been easy for someone to take advantage of that. It's rare to find a person who prioritizes giving you the right answer over what benefits their bottom line. To me, that's the most trustworthy and honorable way to do business, and I'd recommend John and Servpro SCV to anyone dealing with a similar issue.

The team from Servpro were excellent when we needed them most. Their team came out at 1am to board up our door after it was broken into. The team was friendly and respectful and did their best to solve our problem quickly. They have also worked with our insurance company to get invoices reimbursed. We can't thank you all enough!

Rolando and Gerald are the best. They helped save my mother‘s house from water damage and worked very hard and we’re very conscientious of leaving everything in great shape would highly recommend.

This company is top notch in my families book. My second floor bathroom flooded into the hallway and downstairs. They came in from my insurance company and right away attacked the water problem with a team of four guys. After a few days they get came back and have been all over making sure there was no damage to the structure. They also came and demo-ed the areas that needed to get removed and can’t emphasize how clean of a job they did. This company has workers who act and work very professional. They not only made sure the house was clean after they demo-ed but were well mannered. TOP NOTCH !

They were very efficient. They were also careful with our things and paid great attention to everything. Communication was great also. We highly recommend them.

I was referred to Serv Pro by my insurance company after a water leak from a broken pipe in my kitchen wall. Serv Pro got the job done, and every member of their team I dealt with was friendly and understanding.