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Joy Wald

Chief Technology Officer

Joy Wald joined SERVPRO in 2024 as Chief Technology Officer, bringing an impressive track record in operations leadership and technology.

Since 2021, Wald has been with Rentokil Terminix, first as a senior vice president before being named chief information and transformation officer. Before that, Wald joined G4S Retail Solutions in 2015 to lead operations of the retail solutions business. G4S is a global leader in integrated security solutions for commercial, government, and residential customers. There, she grew the software-based technology company into a business that provides a unique solution to improve customers' operating expenses, working capital, and cash leakage.

Wald also spent more than a decade with Tyco and ADT, where she helped lead the 2012 spin-off of ADT from Tyco International and subsequent listing as a public company on the NYSE. After the spin-off from Tyco, she led the Strategy and M&A team for ADT and was later the vice president of Customer Care. During her earlier time at Tyco, Wald held various leadership positions within several of Tyco’s organizations with a wide range of responsibilities, including CIO for Tyco Integrated Security, North America.

Wald began her career with Accenture, holding several senior leadership roles advising the telecom sector on human resources management and billing systems.

She has a B.S. in Industrial Systems Engineering, summa cum laude, from the Georgia Institute of Technology.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.