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National Call Center

1-800-SERVPRO

801 Industrial Blvd Gallatin, TN 37066

© 2020 SERVPRO. All rights reserved.

Water DamageWater Damage
Fire DamageFire Damage
MoldMold
Storm/DisasterStorm/Disaster
ConstructionConstruction
Residential ConstructionCommercial ConstructionRoof Tarp/Board-up

24/7 Nationwide
Service 1-800-SERVPRO

24/7 Emergency Service

Contact your local SERVPRO, serving:

SERVPRO of

National Call Center:

1-800-SERVPRO

Work with SERVPRO, the #1 Choice in Cleanup & Restoration

As an agent or adjuster, you have a responsibility to provide excellent service to your customers. We share that same commitment.

Our Results Give You a Competitive Advantage.

For more than 50 years, SERVPRO has built a solid reputation as a leader in fire and water cleanup and restoration. We’re committed to your customers by acting with urgency to restore their property and their lives while adhering to IICRC standards, resulting in lower claims costs and satisfied customers.

The SERVPRO System Gives You an Edge Over Your Competition

Customer Satisfaction Is Our Goal

Emergency Response to Claims

Restoring your customer’s property is our first priority, and they’ll have peace of mind knowing we’re there quickly and work hard to limit the damage.

Pretesting Reduces Claims Expense

Our claims professionals take a “restore vs. replace” approach because it’s less expensive to restore property than to replace it.

Claims Inventory Service

We’ll provide your customers with an itemized loss inventory and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information needed to make sound decisions with a complete electronic job file that customers can access online.

Superior, Time-Tested Training

We train local SERVPRO professionals in IICRC standards in fire and water cleanup and restoration. Ongoing training is also available at our state-of-the-art IICRC-Approved Training Facility for them as well as our insurance clients.

Vendor Qualification Compliance and Professionalism

You can be sure we use only qualified vendors to service your customer in the completion of their claim.

Serving Adjusters and Their Clients

Our local professionals get back to you quickly and work with vendors so you don’t have to, saving you time to focus on priority files.

Keeping the Lines of Communication Open

The National Accounts Division at SERVPRO is made up of dynamic marketing professionals who focus on keeping communication flowing between local SERVPRO professionals and insurance companies.

Our goal is to maximize the satisfaction of both the insurance companies and customers through the development and management of business-to-business relationships within the insurance industry.

We also have specialized training and promote adherence to IICRC Standards, so you can expect expert cleaning and restoration services nationwide.

Our National Accounts Guidelines help ensure certain standards are met, including:

  • Quality assurance through internal audits.
  • Background checks on all SERVPRO professionals and temporary personnel.
  • Detailed communication between local SERVPRO professionals and insurance agent or adjuster.
  • Completed job files for proof of work.

Our National Accounts Managers are ready to assist insurance professionals with any questions they may have about SERVPRO. You can reach the SERVPRO National Accounts Division at (615) 451-0600.

We’re Committed To A Higher Standard

SERVPRO’s Performance Guidelines

SERVPRO has earned its reputation as a leading provider in the cleanup and restoration industry. In keeping with our commitment to excellent service, we’ve developed the most extensive performance guidelines in the industry. These guidelines will give you confidence that you’ll receive the best service when you call 1-833-884-2952.

1-833-884-2952

When you originate your contact, your referral gets tracked and reported at each step of the work process. From the First Notice of Loss to the Claims Information Center, the documentation is complete.

National Account Participation Agreement

Local SERVPRO professionals must agree to 21 different requirements to receive insurance client referrals from 1-833-884-2952. These requirements include background checks on employees, which must be maintained continually to help ensure clients get the best possible service providers performing work.

IICRC Validation

When you use SERVPRO as your vendor of choice, you’ll know that the proper equipment and drying validation are part of every job file.

Claims Information Center

From the cause of the claim to response times and the complete claim file, our Claims Information Center provides the most comprehensive mitigation reporting data available. With our CIC, we prove our results in black and white on every job.

OUR COMPANY AND HISTORY HEADLINE
Ensuring Excellent Service Through Training
Servpro Industries, Inc. has been redefining the mitigation and restoration industries for more than 50 years. To ensure our commitment to excellence at all of our locations, we have on-going training at both the regional and national level. We opened our National Training Center in 1992 to teach restoration and mitigation skills to SERVPRO professionals and insurance industry employees.

Being Our Best For Our Customers

Intro Headline Here

Employee Certification Training

A self-paced program designed for local SERVPRO employees covering crew training, fire and water restoration, and carpet and upholstery cleaning. Certification is awarded after successful completion of course materials and an examination.

New Franchise Training

A 15-day in-house, hands-on training program at our corporate training facility. This is designed primarily for new franchise owners but also is a valuable course for franchise employees.

e-Learning

A web-based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

IICRC Training Program

SERVPRO is an approved IICRC Training School that offers year-round classes in multiple industry-related topics, including fire and water restoration and Applied Structural Drying (in our purpose-built ASD facility).

Continuing Education

We offer both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and local SERVPRO professionals. Courses are designed to improve knowledge of emergency mitigation.

Firstname Lastname

Company 2

Very pleased! The team were all very polite and professional, assisted each other as needed. Very stained room looks brand new! I look forward to working with you again in late Fall!

Name Surname

Company 1

Very pleased! The team were all very polite and professional, assisted each other as needed. Very stained room looks brand new! I look forward to working with you again in late Fall!

Firstname Lastname

Company 2

Very pleased! The team were all very polite and professional, assisted each other as needed. Very stained room looks brand new! I look forward to working with you again in late Fall!

Name Surname

Company 1

Very pleased! The team were all very polite and professional, assisted each other as needed. Very stained room looks brand new! I look forward to working with you again in late Fall!

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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