Clean is the best defense: OSHA complaints and how Certified: SERVPRO Cleaned can help:

All across the country, businesses are reopening their doors to a new normal. They’re taking the pledge to elevate cleaning standards in an effort to instill confidence in everybody who enters the space. That should be especially true for employees, who may assume a greater-than-normal risk of exposure to COVID-19. Recently, the Occupational Safety and Health Administration (OSHA) updated their enforcement response plan for officers handling complaints related to the virus.

While it is important for OSHA to continually raise safety standards for American workers, we at SERVPRO® understand these ever-changing guidelines can create confusion for business owners as they invite more and more people into their workspaces. In times like this, it’s important that your business takes proper action to safeguard your space and your employees.


commercial cleaning service for coronavirus First and foremost, every workplace should give their employees a sense of security and confidence. If any worker feels unsafe in their environment due to the threat of COVID-19, they have the right to file a formal report with OHSA. With the virus still top of mind for most of the country, now is the perfect time to commit to a higher standard of clean for your business.

Our proactive viral pathogen cleaning program, Certified: SERVPRO Cleaned, helps prevent the spread of viruses and bacteria. That means Certified: SERVPRO Cleaned can also help you resolve any issues should OSHA receive a virus-related complaint about your business. We follow all CDC and local guidelines, including the use of EPA-approved cleaning products, to inform investigating officers that you’re doing your part to reduce the spread of viral pathogens.


When it comes to on-site inspections related to the virus, OSHA will continue to prioritize high-risk instances and confirmed COVID-19 cases. For other formal complaints at lower-risk facilities, on-site inspections may or may not be implemented. Often, non-formal surveys and phone calls will take the place of visits to your site. These processes are meant to assess your attention to potential workplace health hazards. Those include social distancing efforts, cleaning protocols, and access to soap and water and hand sanitizer, among other items. It should be noted that inadequate responses to these initial non-formal requests for information could result in a site inspection. This is all up to the discretion of OSHA officials. And it’s another reason why listing Certified: SERVPRO Cleaned as an active cleaning practice could be helpful in successfully navigating the process.

Since OSHA inspections are unannounced, it’s important for your business to have a strategy should they call unexpectedly. To avoid a full-scale inspection, evidence of your dedication to a safe workplace should be clear. Not only are they seeking confirmation of sanitary conditions, but also your preparedness for unseen events. Do you have a plan if one of your employees becomes sick with COVID? What’s the protocol for their return to work? How are you protecting or working with employees who may feel more unsafe than others?

While it may seem as though some of these scenarios are outside the immediate scope of SERVPRO offerings, simply committing to Certified: SERVPRO Cleaned can help take the pressure off these instances. By making every effort to ensure their workplace is as secure as possible, you’re stepping up to provide the comfort and confidence your employees deserve and desire. And that goes a long way with OSHA investigations.


Providing safe and healthy working conditions is a major responsibility for every business owner. Today, your regular housekeeping practices remain important, but the fight against COVID-19 calls for enhanced cleanliness programs. Regardless of your location, hours, or the size of your workforce, you provide an important line of defense in our shared mission to reduce the spread of this novel virus.

More people going in and out of your business means a greater risk for the spread of germs and pathogens. Throughout the day, you should wash your hands with soap and water as should your employees. Thoroughly disinfect high-touch surfaces on a regular basis. But for deep, proactive pathogen cleaning that stands up to OSHA guidelines and regulations, there’s never been a better time for your business to enhance procedures with Certified: SERVPRO Cleaned.

Whether you’re already back in business or still planning your grand reopening, we’re here to help. With over 50 years of experience in cleanup and restoration, plus an extensive lineup of proprietary, EPA-approved cleaning solutions and chemicals, SERVPRO has what it takes to reassure your employees and protect your business with Certified: SERVPRO Cleaned. To get a free quote on your specialized viral pathogen cleaning program, call 1-800-SERVPRO or click here now.