Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Tri Cities

Our Google Reviews
(509) 943-9290
4.8
(302 reviews)

Service Areas

Kennewick, WA | Richland, WA | Finley, WA | Benton City, WA | West Richland, WA | Prosser, WA | Port Kelley, WA | South Highlands, WA | Island View, WA | Franklin County, WA | Connell, WA | Eltopia, WA | Mesa, WA

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Tri Cities we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Warren Ruiz is amazing. He came in to do water mitigation and was kind thoughtful professional. 100% impressed!

Joli Miller
Richland

SERVPRO was responsive and really good at handling our water damage problems. Thanks to Victor, Justin, johnsey,Landon, Leo and Megan

Richland Dorton
Kennewick

Victor was amazing, truly a huge help. He provided top notch customer service, education about our situation, recommendations to help save our tile after a minor flood, and followed up for additional testing. He even went to the crawl space to take measurements to verify the floor was dry. He’s the best, we’re so grateful to him!

Heidi Medford
Pasco

We had some water damage to our living room. Steven was amazing and made sure we were well taken care of.

Andrew Moritz
Kennewick

Red & Ezequiel came out late tonight to help us after our basement flooded from a burst pipe in the backyard. They were kind, professional and thorough with their explanations of everything they were doing. They were very reassuring! Thank you so much for all of your help! We are very appreciative!!

Lauren TerHune
Richland

Zeke and Johnsey with SERVPRO were super friendly and professional, Explained everything they were doing when asked. They were very respectful to my kids, puppy and property and even helped With clean up and haul off with material that was ruined by the water damage. Good service was what these 2 guys brought today. Appreciate it! Took a lot of stress off my back tonight! Thanks guys!

Kevin Caraker
Richland

I recently worked with Warren at SERVPRO and I couldn't be more impressed with their service. From start to finish, Warren was professional, knowledgeable, and incredibly efficient. He arrived promptly and thoroughly assessed the damage before explaining the entire process in detail. SERVPRO used state-of-the-art equipment and their attention to detail ensured that all water damage was addressed, and my home was restored to its original condition. The technicians were courteous, respectful of my property, and took all necessary precautions to ensure safety. SERVPRO’s commitment to customer satisfaction is evident in their exceptional work. I highly recommend their services.

M. Dorsh
Pasco

I just recently started working with SERVPRO after a pipe burst and flooded one room in my house two days ago. I have been very happy with the company so far after two visits and can highly recommend using them if you have a similar issue. I was so upset when I first called because of the water soaking the room, but SERVPRO came out within the hour and set up fans and a dehumidifier, and things are drying out - yay!! Juan, Garrett, and Daniel have been so helpful, professional and calming during this ordeal, and they have patiently answered my many questions and explained everything clearly and completely. I feel so much better since all this started! Highly recommend this company!

Melissa Mitchell
Kennewick

Working with SERVPRO has been a great experience! Waking up to a lake in our bathroom was not ideal in any way, but working with Production Manager, Victor, and his crew of Daniel, Johnsey, Ezekiel and Garrett, has worked out marvelously. Melissa in the office has been phenomenal as well and has really helped me understand the process and has kept me up to date every step of the way. Thank you for your outstanding service, SERVPRO!

David Henrikson
Pasco

Warren Ruiz is amazing. He came in to do water mitigation and was kind thoughtful professional. 100% impressed!

Joli Miller
Richland

SERVPRO was responsive and really good at handling our water damage problems. Thanks to Victor, Justin, johnsey,Landon, Leo and Megan

Richland Dorton
Kennewick

Victor was amazing, truly a huge help. He provided top notch customer service, education about our situation, recommendations to help save our tile after a minor flood, and followed up for additional testing. He even went to the crawl space to take measurements to verify the floor was dry. He’s the best, we’re so grateful to him!

Heidi Medford
Pasco

We had some water damage to our living room. Steven was amazing and made sure we were well taken care of.

Andrew Moritz
Kennewick

Red & Ezequiel came out late tonight to help us after our basement flooded from a burst pipe in the backyard. They were kind, professional and thorough with their explanations of everything they were doing. They were very reassuring! Thank you so much for all of your help! We are very appreciative!!

Lauren TerHune
Richland

Zeke and Johnsey with SERVPRO were super friendly and professional, Explained everything they were doing when asked. They were very respectful to my kids, puppy and property and even helped With clean up and haul off with material that was ruined by the water damage. Good service was what these 2 guys brought today. Appreciate it! Took a lot of stress off my back tonight! Thanks guys!

Kevin Caraker
Richland

I recently worked with Warren at SERVPRO and I couldn't be more impressed with their service. From start to finish, Warren was professional, knowledgeable, and incredibly efficient. He arrived promptly and thoroughly assessed the damage before explaining the entire process in detail. SERVPRO used state-of-the-art equipment and their attention to detail ensured that all water damage was addressed, and my home was restored to its original condition. The technicians were courteous, respectful of my property, and took all necessary precautions to ensure safety. SERVPRO’s commitment to customer satisfaction is evident in their exceptional work. I highly recommend their services.

M. Dorsh
Pasco

I just recently started working with SERVPRO after a pipe burst and flooded one room in my house two days ago. I have been very happy with the company so far after two visits and can highly recommend using them if you have a similar issue. I was so upset when I first called because of the water soaking the room, but SERVPRO came out within the hour and set up fans and a dehumidifier, and things are drying out - yay!! Juan, Garrett, and Daniel have been so helpful, professional and calming during this ordeal, and they have patiently answered my many questions and explained everything clearly and completely. I feel so much better since all this started! Highly recommend this company!

Melissa Mitchell
Kennewick

Working with SERVPRO has been a great experience! Waking up to a lake in our bathroom was not ideal in any way, but working with Production Manager, Victor, and his crew of Daniel, Johnsey, Ezekiel and Garrett, has worked out marvelously. Melissa in the office has been phenomenal as well and has really helped me understand the process and has kept me up to date every step of the way. Thank you for your outstanding service, SERVPRO!

David Henrikson
Pasco

About Us

SERVPRO of Tri Cities West | SERVPRO of Franklin County

Residential and Commercial Restoration and Cleaning Services

At SERVPRO of Tri Cities West | SERVPRO of Franklin County, our motto is "Like it never even happened." We are dedicated to restoring your property to its pre-loss condition, offering the highest standard of professionalism in water, fire, mold remediation, and disaster restoration services. Our reputation as the premier restoration company in the Tri-Cities and surrounding areas is built on our commitment to providing top-notch cleanup and mitigation for both homes and businesses.

Why Choose SERVPRO of Tri Cities West | SERVPRO of Franklin County?

  • 24-Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

We have proudly served the Tri-Cities area since 1967, and our expertise and dedication to quality make us the trusted brand for cleaning and restoration. Whether it's water damage, fire damage, or mold remediation, we’re always ready to help.

Call Us Today for Service! Have an emergency? Call us anytime at (509) 943-9290. We are ready to assist with your restoration needs, no matter the size of the disaster.

Residential Services SERVPRO of Tri Cities West | SERVPRO of Franklin County offers a wide range of residential services. From water damage restoration to professional cleaning, we ensure your home is restored to feel like home again. Our technicians are highly trained to handle various types of damage, ensuring your property is cleaned and restored efficiently.

Our residential services include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building Services

Commercial Services When disaster strikes your business, every hour counts. SERVPRO of Tri Cities West | SERVPRO of Franklin County provides fast, professional restoration services to minimize downtime and get your business back on track. We offer a wide range of commercial services, from emergency water and fire damage restoration to routine commercial cleaning.

Our commercial services include:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Cleaning Services
  • Commercial Storm and Major Events Restoration

Locally Owned with National Resources As a locally owned and operated company, SERVPRO of Tri Cities West | SERVPRO of Franklin County is proud to serve our community. Our local presence allows us to respond quickly, and with access to national resources, we can handle even the largest disasters with ease. We are committed to making the Kennewick area a better place and are always here to help.

Proudly Serving Local Communities: Kennewick, WA | Richland, WA | Finley, WA | Benton City, WA | West Richland, WA | Prosser, WA | Port Kelley, WA | South Highlands, WA | Island View, WA

Why SERVPRO?

  • Faster to Any Size Disaster™
  • Highly Trained Technicians
  • Advanced Technology

Need Help Now? Call us at (509) 943-9290 for 24-hour emergency services, or request help online. We also work directly with your insurance for a stress-free claims process.

Contact Information: SERVPRO of Tri Cities West | SERVPRO of Franklin County
7500 W Yellowstone Avenue
Kennewick, WA 99336
Phone: (509) 943-9290

We are here to restore your property quickly and professionally. Call now to get started!

SERVPRO flag
K. Doug & Kevin D. Friermuth

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.