At SERVPRO of New Hanover, we understand the disruptions, worry, and questions that follows a fire or water damage incident. Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing. Our goal is to care for customers and their properties, while providing the necessary resources, superior customer service, and a network of professionals to fix the damage "Like it never even happened."
Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in New Hanover both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses in New Hanover. We also work with The American Red Cross, Nourish NC and Wilmington Chamber foundation among others.
At SERVPRO of New Hanover, we understand emergencies require immediate action that is why we pledge to return the customers call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.
We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold and other related damages providing a one-stop shop for our clients when emergencies come calling.
- IICRC Certified Firm
- CCT - Carpet Cleaning Technician
- OCT - Odor Control Technician
- ECTP - Employee Certification Training Program
- AMRT - Applied Microbial Remediation Technician
- CDS - Commercial Drying Specialist
- EPA Lead Safe Certified Renovator
- ASD - Applied Structural Drying Technician
- OSHA - 10-hour General and/or Construction Industry Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
- General Contractor License: NC #67933
Payment InfoThe following cards are accepted:
- Contractor Connection, Golden Hammer Award