Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of The Dutch Fork
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of The Dutch Fork we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Avoid all contact with sewage-contaminated water
Turn off the main water supply to prevent additional flow
Shut down HVAC systems to stop contaminated air from circulating
Evacuate people and pets from affected areas
Call SERVPRO immediately for professional cleanup
Work with SERVPRO to contact your insurance company and document the damage
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
My father and I are delighted with the splendid work done by SERVPRO of The Dutch Fork. The entrance hall to our home looks just as it did before the water damage. To me, this is amazing, this is magic! You all are so very talented. You have healed my father's home. Thank you!
"Very friendly and helpful staff. Very knowledgeable about what they are doing and do minimal deconstruction to prevent anymore damage that has already been done. Very responsive to phone calls with questions or concerns about the equipment or time frame of the service."
"Our basement recently flooded due to a clogged outdoor French drain. We contacted SERVPRO and they dispatched a team within an hour!!!! This was crucial in limiting the damage to our home. Chris, Christian, and Team were extremely professional, efficient, and communicated with us throughout the process. I would definitely recommend this operation!"
"Their friendly staff arrived early and had the proper equipment on hand. The guy that came out to our house was great explained everything in detail and how things work. He insured us that we wouldn’t have to do a thing and made sure that everything was right before they pulled the equipment out the following day. They also took all the flooring up the same day and left no mess at all. Respectful and professional."
"I couldn't be happier with the excellent service SERVPRO of The Dutch Fork provided us. Brent & Christian were wonderful to work with.They worked very hard & quickly to resolve our water problems. Jess did a fantastic job arranging our service & following up throughout & afterwards.Truly service with a smile! Anyone needing restoration services should call SERVPRO of The Dutch Fork-you'll be glad you did!"
"We called SERVPRO of the Dutch Fork when we discovered a water leak from the master shower into a closet. The Production Manager, Mr. Chris, came within an hour’s time. He was thorough, professional, and was able to evaluate the problem and offer a solution in a timely matter. The support personnel were friendly and worked hard as they removed the damaged wall and flooring neatly, and set up the drying equipment."
"This past New Year's Eve, there was a sewer backup in my downstairs bathroom that flooded the entire downstairs, even out into the garage! I was horrified and went straight to my insurance agent! She called SERVPRO of Dutch Fork and they were there that very day. From the first day of cleanup until the day they finished, I was amazed at their professionalism. Floors were ripped up and some walls were cut out. It was a big deal. Through it all, Cary, Julie, Chris, Scott, Christian, Malik (and others) were kind, patient, understanding, and professional. I would even say they became our friends. We truly enjoyed their presence in all of the misfortunes so far this year. Thank you SERVPRO for giving me my life back! Being stuck inside is easier now!"
The SERVPRO of Dutch Fork team is amazing! From the first contact with Cary in the office to Ms. Monica’s first assessment meeting at our home to the entire 5 person service team, everyone was friendly, professional, accommodating and amazing to work with! Before being connected to SERVPRO, we had received sub-par service from another company. I was disappointed and frustrated!
During my first assessment meeting with Ms. Monica, I shared my challenges and frustrations. She listened, allowing me to vent. She then went on to apologize for the poor service we had received from another company. Her next words blew me away, she said “you have my word that SERVPRO and I will make it right” and they did! She was true to her words. Each member of the team went over and above what was asked of them! Each day they were punctual in their arrival. Packing the contents of our first floor, moving items to the second floor and to an offsite storage facility, preparing the house for the new hardwood floor and carpeting. Then after the installation of the flooring, returning to clean our home, unpack and put everything back in its place. They did everything! They took great care with our belongings and when they were finished, it was like nothing ever happened. Thank you Ms. Monica and the entire SERVPRO team for making a bad situation better!
"In late May we experienced a huge storm which flooded a guest house on our property. Rugs over hardwood floors, soaked. Baseboards in the bath, soaked. I had heard of the SERVPRO service through one of their former clients but had had no personal experience with their service.
Gave them a call and they were on-site within hours. Pulled the rugs, vacuumed up the water and installed several dryer units. The rugs were cleaned and dried. The floors were tested and were above code for dampness. They continued to be dried by the blow units for several days. Due to their quick response; we were fortunate that the dampness readings returned to normal without further damage.
Their professionals were very knowledgeable and made us aware of the reason and results of each step of their process.
As an added plus, my insurance company had a great deal of experience with their service and immediately approved my claim.
I highly recommend their service."
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ® We are locally and veteran owned.
OUR SERVICES
Our team at SERVPRO of the Dutch Fork has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
