We had a water leak at our house due to a faulty pipe, which caused damage to areas in the garage and a guest bedroom. Our homeowners insurance company sent SERVPRO to come out for an assessment, but ultimately denied our claim. We decided to hire them on our own to perform the water mitigation work. Marquis, Alex, Danny, and Kai did a wonderful job and kept us informed on every step. Extra credit to Alex, who came in to work on our house alone on his day off because several team members were out sick. Since the water mitigation was going so well, we decided to inquire about SERVPRO handling the reconstruction. After getting a rough estimate, I was contacted by reconstruction manager Chris S. He promptly came over to do a full assessment and we were impressed enough to know we wanted to hire them to finish out the job. Coordination of our HVAC and plumbing companies for a couple of stressful days was pulled off flawlessly by Chris. The majority of the reconstruction carpentry and painting work done by Riley and crew turned out amazing and looks seamless. One final thank you to Charlene for immediately providing me with final invoices and payment receipts every time I requested them. We are so pleased with all the work done by SERVPRO at our house. Everyone on the team was hard-working, diligent, knowledgeable, friendly, and respectful. Highly recommend!
